I would recommend to all my friends and family for their physical therapy needs!!! Typical wait time was less than 10 minutes. Clean environment! read more

I DO NOT RECOMMEND this place. The owners are crooks! I had been a customer there for many years for PT and for massages. They had massage specials 3 or 4 times a year that stated buy 2 massages and get 1 free. I would buy them when they had the specials to get a free massage every so often. Their massage therapist quit in July of last year (2025) and then they moved in August to a new location and changed their name. I had purchased the special in June that they were running for Father's Day assuming they would hire a new massage therapist soon. Well apparently the new location in a strip mall had another massage business in that mall and had made an agreement with the landlord that no other business could have a massage therapist in the same strip mall. Therapy Works then decided that they would refund unused massage certificates to people who had them. They claimed they sent out an email saying this but myself and others I talked to never received the email. I found out about it by calling their business once or twice a month through December of 2025 and into January 2026. They kept telling me they were still interviewing until mid January and finally said they were refunding the unused certificates. I went there and filled out the form and turned in my certificates which came to $190. After 2 weeks went by and I hadn't received my refund yet I called to check on it and I got the run around by the receptionist. I called several times in the next 3 weeks and tried to get the office manager or the owner to call me back and to no avail. Only after threatening legal action did I get a call back k from the office manager who claimed she would talk to the billing department and let me know. I never got a call back so I called again the following week and was told the office manager was out of the office until next week. I kept getting the run around and finally after 6 weeks I got a call my check was ready. I went to pick it up and it was shorted $35! I told the receptionist that this is not the correct amount and I want to speak with the office manager. She was at lunch!! It was 3:00! I got a call 2 days later from the billing department and come to find out it was one of the owners. He told me he could refund however much he wanted to for refunds and he was prorating the 3 massages so they got something for the free one. I told him you cannot legally do that because you did not advertise them as prorated. In other words for example buy 3 90 minute massages for $190. That would be a prorated wording for it to be refunded as a prorated amount but they advertised it as buy 2 get 1 free. Also the letter they supposedly emailed out for the refunds did not say they would be refunded as prorated. I fought with him over and over and he said he would write me out a check then for $35. He wanted to meet me in person to give it to me and I didn't feel comfortable doing that do I asked him to put it in the mail. That was last Monday 6 days ago and I still don't have it. I don't believe he mailed it and is playing stall tactics. I told him to cancel the check if he really sent it out and I would come get it this Monday. He still has not responded to me. I also heard from previous employees that they are horrible people and did the same thing to them when trying to get their final paychecks and had to take them to small claims court which sounds like what I may have to do. The owners like I said are crooks!! Steer clear from this place!! read more

I was told one price and billed another. They care more about the money then helping you feel better. The first day they want to see you 3 times a week and want to book all your appointments right away. Be careful because if you don't realize what they are up to you will end up with a bill in the thousands. My son canceled after two sessions which still cost $369.05 check out the reviews on google, the current reviews. I also found 5 star reviews but when you look at the name they only have reviewed this place so that's a reg flag. Reach out to me if you have questions. read more

Vibrant Health Solutions - Therapy Works Lawrence, KS - Physical Therapy Near Me - Lawrence, Kansas

I had a lackluster experience with TherapyWorks and I wouldn't recommend it. First of all, the facility itself feels dingy and dated. You are crammed into a front waiting room with a lot of other people and it feels a bit like they are herding cattle in and out. As for the appointment itself: I went for an evaluation for a repetitive injury issue and the physical therapist I worked with, Rich, was great. Then I learned that I would not have any further appointments with Rich but rather a random person or two each time, and after doing some of the recommended stretches I was feeling better. So, I canceled an appointment same-day and all future appointments over the phone and the receptionist failed to mention that I would be charged $50 for the same-day cancellation. Supposedly this is posted in the waiting room and in the paperwork. Admittedly my fault for not reading that, but that is a very easy detail to miss when you are filling out new paperwork and overwhelmed by your initial visit. Not to mention a HIGH fee. I felt pressured into committing to further appointments and pressured more when wanting to cancel. When I received a bill, I had been charged the $50 fee for the day I canceled and another $50 fee for another date. Sarah was kind enough to remove the second $50 charge but wouldn't budge on the initial one. So much for kindness and transparency. If you're looking for Physical Therapy in Lawrence, I would go elsewhere. read more

I was referred here by my doctor for occasional back pain that flares up. I had been to PT once before when I was much younger and wanted to get an exercise regime that would help keep me stronger. This place was a roller coaster. First, I called with me referral and scheduled my first appointment for the next day, which was Tuesday. I went in on Tuesday and the woman at the front desk was like "No, you're scheduled for tomorrow." I was in a fair amount of pain at the time and was very frustrated that they had told me the wrong day. The woman was just like, "Sorry, your appointment is for tomorrow the [date]." When I got home, I realized that the number of the date she gave me was for THURSDAY not WEDNESDAY. So I called Wednesday morning and lo and behold, my appointment was for Thursday. Good thing I called, otherwise I would have wasted more time going in. Learn to read a calendar, people! Finally, I was able to make it for my first appointment. I really liked Banaka, the PT who did my evaluation. She was very thorough, much more than the previous time I'd been to PT (in a different state), and spent a lot of time figuring out where the pain was coming from. I appreciated that a lot. My subsequent visits were less great. For these visits, I would do some exercises facilitated by the assistants, who are college-aged and not actual PTs, and after that the therapist would work on my muscles a bit. I think this is fairly normal, I remember this happening the last time I did it. However, I was very unimpressed with the younger employees. They were never paying attention to me. I would finish one set and then have to get their attention to get them to have them tell me what was next. I understand it's not that interesting to watch people do exercises, but I don't care, I was paying a lot of money to be there. They were also very social with each other, which explains why they weren't paying attention to me. I heard so much gossip and so much about their lives. Unprofessional, in my opinion. Each time I saw a different therapist, which meant I had to basically explain everything to them each time. The therapists were nice people and seemed good at what they were doing, but I didn't realize I was going to see different people each time, rather than work with one person who was learning my body. I went for a total of 3 visits, because I was starting to feel better (this is normal with my condition, to feel better after a week or so), and I just wanted to learn the exercises to do at home. Plus, I was generally unimpressed with the service I was getting after my initial evaluation. I will say that canceling my appointments (they required me to sign up for 3x per week for 4 weeks when I shows up) was easier than I expected. I appreciate the exercises they gave me, and they gave printouts of them which is helpful, but if I ever need PT again, I will not be going to them. EDIT: I discovered, after reviewing my insurance claims, that they overcharged me by $50! It's going to take 8 weeks to send me a refund. I understand that's how bureaucracy works, but it sure only took them a quick second to swipe my credit card. Make sure to review your insurance claims after visiting here!!! read more

Went to Therapy Works for an issue with my shoulder. They were easy to schedule and dealing with insurance was invisible to me. More importantly, I worked with three therapists altogether and they were all great. They were all very patient and thorough in explaining the therapy and updating my progress in their system so there was no overlap and wasted visits. I was very satisfied and will go back again if needed. read more

I was having neck pain, so I bought two massages. My friend recommended a woman there who turned out to be a great massage therapist. A week before the appointment I had waited 2 months for (she was very busy because she was so good), I was told that she no longer worked there. I asked if they would refund my money, since I only bought those massages with this woman in mind. The office manager refused, even as I explained that I rarely spend money on massages but was in pain. I need to know that the person giving it can actually help. This woman could. I was met with indifference from the office manager(owner?). I called back later to schedule a massage with whoever they had, since I couldn't recoup the money. I would have to wait 2 months to see anyone because they hadn't found another MT. So, I left a voicemail on the manager's phone, and never got a reply. It upsets me that they would refuse to refund someone's money who is clearly in pain, even if technically/legally that's within their right. read more

Friendly and Professional services - I have received PT at Therapyworks in 2018 (shoulder, bone spurs) and 2019 (back spasms, sciatica). Amy, Michael and Bree were great. I get therapeutic massages at Therapyworks and Laura has become my 'go to' massage therapist. The front desk staff are friendly and helpful for scheduling appointments, and I always receive a reminder call the day before. read more

Apparently this place has a 24 hour cancellation policy that's not posted up front or online. 24 hour notice is not always possible. This place is also very unorganized. Every time I came, I had to wait & they must double or triple book because half the time they were working on someone else during my appointment....even after they were late. I work in KC but try to keep my business local. Really disappointed I did in this case. Go elsewhere folks! read more

I had been experiencing hip pain and a lack of mobility in my hip when I first came to TherapyWorks. I can not say enough about this place. They listened to me, asked thorough questions and never made me feel like any of my concerns or questions were anything less than valid. At the end of my treatment I had greatly improved and learned a lot of valuable exercises to combat my hip pain. Beyond that, every person at TherapyWorks knew my name, greeted me upon arrival, remembered our previous conversations and really got to know me. I was almost sad when I had to leave TherapyWorks. This is an incredible place to go and I highly recommend it for anyone! read more