drivers are great allowable routes leave a lot to be desired. please expand so I am able to take more rides. Service is good always on time. read more

0 star for this company who hires rude and clueless driver which honk and beep at me when I park legally beside empty curb. Please take responsibility and hire capable driver with good manner and skill. Stop using the fake illegal immigrant driver which saves money. Bad service provider. read more

It's not cheaper than any other car service as it was when it began years ago. Drivers are sleepy and hit on customers!! The drivers are lazy and will leave you waiting up to 10mins even in a private ride. But won't even find you when you're waiting outside, and simply leave. Meanwhile via will charge you 3$ for those kinds of mistakes. I've gotten stuck in the rain waiting for 10mins and I've gotten stuck in dangerous neighborhoods at night waiting in corners for the via to arrive LATE! I've been left at my doorstep at 5am and gotten late to work because of Via! I've had to take a regular cab after all the effort of waiting and looking for the driver never to be found AND had to pay their "late fee". ARGH!! How about via pay me the fee when they cause such disagreement? They can be so frustrating! read more

Via Transportation - Taxis Near Me

What happened?? This was a truly great taxi service. Now, things are poor. Called for car today. Car was dirty. License plates were not the same as on the app. The prices have gone WAY up but the service gets worse. Are you under new management?? read more

If i could give no stars i would i waited over an hour and wen the driver got to me she said she was on her lunch very unprofessional so i ordered a new one an he sees me at the next corner and leaves an drives right pass me read more

Updated 12/9/2010 I used to be like, "Uber? Who is she?" No. Use Via and you'll get a luxury car for $5. Well, cue the All in the Family theme, "Those were the days". I'm writing this ticked off because I have now had two Via drivers who couldn't speak English. Fine and dandy, but find a way to communicate with passengers. Google Translate. Case 1: The driver went past my drop off. I asked him to confirm my name. He didn't speak English, just stared at me like a deer in headlights, then kept going in the wrong direction. I got out and had to walk a long way in the cold to my destination. Via refunded me. Case 2: Airport pickup. Via's app had me wait at L1. The driver's car on the app was NOT at L1 and the driver didn't pick up the phone. I got the warning that the driver would leave soon. Even the live customer service from the Help button supported the driver, claiming he was at the terminal and they'd tell him to go to L1. I called multiple times and he didn't pick up. Suddenly I got someone. It was the Via airport rep. The didn't speak English, so he had to find a Via rep at the airport and give that man his phone just to tell me that he was here...in the WRONG place. Another $5 credit and I appreciate that from via but this happens too much. Finally...the QUALITY of the rides has gone straight Sandford and Son junkyard. I used to love Via because you'd get Uber Black QUALITY SUVs for Uber Pool 'sedan' prices. Now you get whatever. Sometimes I don't want to get in the thing because I'm hopping into a hooptie as the sparkly new MTA e-bus arrives! It's a roll of the dice but lately I have been getting poor quality, sometimes smelly cars. I don't even associate Via with nice cars anymore. I still use the service but am looking to expand to alternatives. I am also not recommending this as I have in the past. read more

Via Transportation - Leaving soon from where? This shows the vehicle was not in the right place. - Taxis Near Me

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I will NEVER use Via again. I was in a rush to a doctors appointment and decided to use via as a form of transportation. Not only did they say that it would take 15mins before I would be picked up by my ride but they CANCELLED my ride unexpectedly with 2 mins to spare making me unbelievably late for my doctors appointment. Via's drivers take much longer to pick you up In comparison to other rider services ie uber, lyft etc. 2nd, their application is so weak that they don't send notifications with updates. So I was standing outside for 5 mins not realizing my cab had been cancelled. They SUCK!! DONT USE THEM IF YOU WANT TO BE ON-TIME! read more

I've used Via since 2016 and I've been continually frustrated with this company. However I've kept using them because it was cheaper than most options getting to work from Manhattan to Brooklyn. But today I've decided to delete them. Their app always shows the car is 5, 4, 3 minutes away but the car won't move. You're left waiting 10-12 minutes for a car that was supposed to pick you up in 5 mins. The app sux! And the customer service will Just say "someone from the member services team will reach out" but no one ever does. Today was the last straw though. It was the 2nd time in 2 days that the driver didn't pick my up and marked me as on board. After waiting longer than the app indicated I had to call an Uber and pay $30 to get to work on time. This wouldn't have happened if I had just called an Uber pool in the first place. There are many better options out there! Lyft, Uber, Juno....even a yellow is better! Stay away f read more

Via has really gone down hill! Drivers who don't wait, drivers who smell bad, drivers who talk on the phone. Most drivers can't communicate with you. Prices keep going up. It's like cabs in the 90's but less convenient. The algorithm makes less and less sense as far as routes. They recently made it harder to communicate with them by moving support to app only. I have using Uber Pool recently and it is much better. I used to love Via but it has obviously lost sight of what used to make it great. read more

DO NOT USE VIA I have a disability and the driver refused to pick me up because of my service dog... even though I was showing him the ID. Then he didn't cancel the ride so I'd get charged a cancelation fee Have never been discriminated against DO NOT USE VIA read more

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Via car service has triggered my son's asthma twice now! They have no policy on driver perfume use. First time the driver clearly smoked, and was trying to mask the smoke with perfume. It was so bad my son's asthma was immediacy triggered. We ended up in ER! Second time, the driver probably used half a bottle of perfume, we rode the car with windows down in 35 degree temperature. It's was no use, again my son's asthma was trigger. What made our experience utterly unacceptable is the completely total lack of response from VIA customer service. I wrote to them (there is NO customer service phone number for NYC), and then never hears from them! So yeah via has policy of no talking on cellphone, yet nothing on driver perfume use. I guess they only care if passengers are disturbed or not, but who cares if they can breath! read more

It just can't get worse than theses terrible drivers don't speak English crash all the time in silly mini vans it's a joke. This company won't exist in three months this city But via drivers do Everything wrong don't know where to pull over they don't know the city they don't know directions most of them don't speak English like I mentioned which is kind of important when you're spending that kind of money and the amount of people that shuttlecock in our requirements so unsanitary and disgusting and the drivers are not having the best hygiene for the most part all know it's just the most disgusting gross terrible waiting on New York City take an Ober take a lift to the share save yourself go get bedbugs read more

Since Via ceased operations in Manhattan NY in 2021, I tried for months to get my prepaid balance refunded to me. The customer service representatives were located abroad, and those specifically assigned to the "NY unit" were not reachedable by phone, only email. Even after I emailed the calculations reflecting the correct amount due to me numerious times, they still did not comprehend. When I finally received my refund, it was less than what I was due. After this experience, I will not be using ANY prepaid car services in the future. I will go back to holding up my hand and yell "Taxi" in my hometown of Manhattan and anywhere else I will travel in the future. read more

ALL THR BAD REVIEWS IS ACCURATE WONDER Y THRY HAVE BAD REVIEWS dont use them the rides drop you way off your destination they tale your money from your card drvers are bad far drop pff overcharging your card stay away take uber lyft our public transportation you beem warmed !! zero stars zero stars zero stars read more

Had a bad experience yesterday with the App. I booked a ride to a certain location (a friend was with me I showed her how to use the App, so we both saw the info. I entered for pick up and drop off . The driver insisted that I entered a different drop off address, 6 blocks away from where I wanted to go. I'm thinking it was an ee read more

I joined VIA several years ago and had just good things to day about the service. Then--IT DECLINED. NO-SHOW CARS-WRONG PICK UP ADDRESS (2 BLOCKS AWAY). NO SHOWS. I have tried to have my remaining balance returned to me, $57.61. Contact my bank--we can't do this, we can't do that--OVER AND OVER. THIS IS STEALING, NO MATTER HOW THEY PUT IT!!! SCREW THEM--LET THEM KEEP THE DAMNED $57.61. I will continue to fill any available sites where I can describe this. read more

I installed this app and never once able to use their service. The one time I tried the car was 8 minutes away and the MTA bus was a better option. I tried to delete my credit card and close my account BUT the app won't let you delete the credit card info. I'm still trying to get the company to delete my account. They said they had but when I open the app...my credit card info is still appearing and the app has my info....still show as an active account. I'd advise sticking with Uber, Lyft, taxis and the MTA. read more

This service has gone from great to bad to just rubbish quite quickly. Via is completely unreliable. And FYI, there is NO customer service line u can call - no live person you can speak with. Their feature where u can see where ur car us currently at is pure fiction. A week ago, my app showed the car approaching and supposedly having arrived at the corner where I was standing - but there was no car there. I texted Via who texted back that the driver had overshot and was at a corner 2 blocks away. And yet the app still showed the car was right in front of me. The other thing you will find is that your wait time after u book your car will go from 2 min to 3 min to 5 min and then your car will be canceled. A lot. This evening Via hit a new low for me. I was waiting outside in the freezing cold with 2 minutes left for my Via to arrive and my app suddenly showed I had no Via booked at all. I texted Via and they tell me the driver accidentally marked me as already having been picked up. The next Via available was in FOURTEEN minutes! I took a cab. This service has just become one large shit show. read more

Via Transportation - Taxis Near Me

Where do I begin. At least 50% of the time Via cabs never arrive. One time I ended up in New Jersey when I was supposed to be left off on 10th Ave. and 48 Street and the driver couldn't figure out how to get back to Manhattan. The other day I ordered a via which was supposed to arrive in 10 minutes.It never arrived and two hours later when I was home and in bed I got a notification that my via cab had arrived at the location. Customer service is the atrocious. They simply do a cut and paste to answer your complaints. They do not address specific issues. I do not recommend this company at all. It's dangerous and scary. Especially to be left waiting on a corner when you think you only have to wait 10 minutes and 20 minutes later it still saying it's a minute away. There's something dreadfully wrong with this company read more

If I could give zero I would, The driver drove off AFTER I opened the door and bent my arm, was a horrible experience , act civilized and at least say to the passenger that you can't get in anymore because I keep changing the spot and make it seem like you weren't here on time instead of driving off like disrespecting the person in a very dishonest way . Incompetent driver, his name was Mohamed and it was in the lOWER East side. read more

NEVER TAKE THE RIDE SHARE OPTION. This is a review for NYC Via ride share. Drivers can pick up 3-6 passengers, while they are driving you. And as he picks up passengers you can end up taking a VERY LONG TOUR OF THE CITY, while making you terribly LATE! read more

Via doesn't care about the customer. Last week i took a Via from the upper east side to west 48th street. The algorithm took the driver through rock center and got us stuck. My only option was to get out and walk. I was sick and it was raining and cold. Not the driver's fault - he was following the mapping software. So i wrote to Via and asked for a $50 ride credit. This was their fault - their algorithm screwed up and they need to both make it right and pay a price for that. They gave me a credit for the ride. I wrote back saying that wasn't enough. They gave me $5. For a company that has raised over $300MM, this is unacceptable. I have raved about Via in the past, but they are slipping and don't have any customer service. read more

Definitely a nice low cost option, especially when even UberX is weirdly expensive here. Still, there are flaws. It doesn't pick you up right where you are. Yes, you're paying less money for it, but that doesn't mean the customer service shouldn't strive to be good. It's one thing to make stops, since it's ride sharing, but on my trip, my driver stopped THREE times. I expected once or maybe twice, but three times? That's crazy. People have places to be! I knew I was getting into a ridesharing situation with stops, but this was a bit much. read more

Via came to Jersey City recently and as they're a lot less expensive than Uber I gave them a try for the first time last night for a short trip home from a restaurant as my friend's knee was bothering him. We waited 15 minutes for the van which was sort of understandable as the closest one was over by Journal Square and I was looking for a Grove St. pickup. And after all, it's cheap. Driver was surly and unshaven but, after all, it's cheap. But then he stopped 2 and a half blocks short of the destination. We convinced him to take us one block further and walked the rest of the way but what was up with that? Really weird, what sort of car service doesn't take you all the way to where you're going? Maybe I'll give them one more chance in case it was just this driver but what an unpleasant experience. read more

ATTENTION!: For the price you pay, you can't beat it. I was in New York for the weekend with friends and someone told me about it and I instantly downloaded it. My experience with it was great. It's a flat rate fee. You will pay $5-15 depending if you have 1-4 people. Definitely cheaper than Uber and Lyft. Only downfalls: only allows 4 people MAX, and they don't operate from 12-6AM and on Sundays, they don't open till like 1030AM or something. TIPS: If you are requesting during high volume hours, request your car before you need it. And if you plan to go home close to midnight, start requesting your car well before the strike of midnight. I got screwed cause they were busy and kept trying the app for 10 minutes and then midnight hit, and I ended up just taking the bus home. Overall, for what this service offers, you can't complain too much. So all you whining 1-star givers, order an Uber if you are on a time crunch. OH!, and they just added rides to the airport for a flat rate! Woohoo! read more

You should only take VIA if you have an extra hour of time to waste cause that's how long it'll take to get to your destination even if it's only 10 minutes away. Better spending your money on Uber or Lyft read more

I used to like Via as a commuter, but it became simply unworkable. Getting home from work became bumpy one-and-a-half to two hour hell ride through the digestive tract of mid-Manhattan. I've started arriving needing a rest from the grueling experience. Perfecting my subway skills has made my commute one quarter of the Via route. So no more will I pay more to get a worse commute. I originally liked Via because it was nice when the car was not so full, the route took a highway, and I could work on my laptop. Those are the good rides. But those have become rare nowadays. I might use it for an occasional ride or to take a larger group somewhere since mostly the cars are nicer and roomier than Lyft or Uber. And the more people in your party, the fewer spots for other pick ups. So for a party of four or more, it's not bad. read more

Via drivers drive without motivation or urgency. This is because they are paid hourly during rush hour. The cab rush of old is dead. They aren't trying to get you there quickly. Many, almost all, are unfamiliar with DC roads and afraid of circles, as many drivers are from Southern Virginia and Maryland. Just take note: Request Via 45 minutes ahead of your desired arrival time even if your destination is 15 minutes away. Don't call Via if you're going to an interview. If you have no other choice, call super early. Buy monthly passes, as it's the only way to save money. read more

Used a via to return from the west side after a an evening out . Driver was unprofessional and decided after a block I was in wrong car , not true I gave my name and was picked up right location with car shown on app . I asked him to pull over so I could get info to report to TLC but he refused and cursed me with " GET FUCK OUT . I got out because his aggressive body Language. I reported to via and give you 5 dollars for their mistake and driver acting irresponsibly . These companies need to be tagged with numbers as yellow cabs so you can file report . Via bot answer with same form letter with a different person signature . These comps operate outside normal car services . Via , Uber , Lyft need to be monitored in nyc . Via lack of taking incident seriously is really. Sign of money over people . Do not let more ride share into city without huge upfront fees and a way to report Individuals operating car. Otherwise more accidents and raped will continue unabated because no responsibility on app operators to improve things on the ground read more

HORRIFIC. . I live in Manhattan. It took almost two hours to get to work. Which is also in Manhattan. Two hours to get downtown?!! I was an hour late for work. The driver took forever to show up. 14 minute wait time??? The ETA is WAY off. Saying hes 5 minutes away for 8 minutes isnt helpful. So when the driver arrives he jumps out the car and says he going into Dunkin Donuts for a coffee. So now im sitting there waiting for him to get a snack when i need to be on the road. WTF. Next there was way too many pick ups. I had to go downtown so I expect a few but there needs to be a cap. It was like 6 pick ups. People got places to go. The whole point of taking a taxi over the subway is for convenience. If you take convenience out the equation why do we need you? The routes these drivers take are the worst possible routes to take during Rush Hour. Sometimes it was bad routes from Via and sometimes the driver took his own dumb ass route. Ignoring empty streets and turning on congested streets instead. Taking the long way instead of the highway. Driving down Times Square. Seriously? If its not for a drop off or pick up why the hell would you do that.??????? He drove slow on purpose. Under the speed limit. He got out the car a second time to throw something in the garbage. Literally wasting our time. I read somewhere that this company was started in Manhattan. why in the world are these drivers not being trained to drive in Manhattan properly during rush hour??? By the time I got to work i was agitated, stressed out and late. Uber or hell The subway is looking like a better option compared to this. Offering low prices with shitty service isnt gonna keep customers. People will always be ready to pay more for better service. I only used the app to take advantage of the 5 $2.95 rides. 3/5 were terrible. STAY AWAY. read more

This is the worst car service if you have any concern for time, which is pretty much everyone living in this city. Booked a trip from East Harlem to Murray Hill at 1PM. Took over an hour to get there. The guy stopped for a rider who never showed up. Via wouldn't let our driver take any other route but 2nd ave even though it was crawling at a snail's pace while the FDR was wide open. The cost of the ride was $6 for two people which is definitely not worth the time wasted. During rush hour, it's $5 a person with probably even slower service. Who would ride this? I am never using this service again. read more

Via Transportation - Taxis Near Me

Impossible to reach customer service if something goes wrong. My driver forgot to pick me up but I was charged the full ride. I sent multiple emails requesting a refund but never received an answer. There is no phone number to call for customer service. I've been generally content with the app, but now switching to other options as the lack of customer service or responsiveness is concerning. There is no way to receive help as a customer. read more

Annoying. Sucks 40% of the time. I quit using them. Better for me to walk to or from destinations (not even joking. Done it in all types of weather). Would give zero stars if I could. Drivers got much worse. They have attitudes, they don't pick up at the place the app says they will, cancel you & its their fault they can't find you, and the passengers are stupid af. The passengers don't read up on what the company is about & why the drivers can't divert their routes most times. Passengers expect to be picked up and dropped off right in front of their destinations. DREAM ON. This isn't uber. read more

Via has been giving some competition to uber in NYC and I think it has it's pros and cons. Let's begin with the pros; A. $5 anywhere in NYC up to 125th street. Rides are available on weekdays from 6am to midnight. Saturdays, 10am to midnight, and Sundays, 10am to 9pm. After 9pm rides are $6 and on the weekends. B. You get picked up in really nice SUV's(most of the time)which make you feel very fancy. I've been picked up in anything from suburbans to escalades for five dollars you can't go wrong. C. You go meet the driver at his location, the driver drops you off in a 2 block radius of your destination. Cons: A. If you don't purchase ride credit you will be charged a surcharge, of I believe two dollars which adds up... So you need to purchase approximately 25 dollars in ride credit as a minimum. B. Since it's a shared ride service it takes longer to get to your destination. I've been in a car with three people, children, a lady with a bunch of groceries and, if your making three stops before your destination you should think about that added travel time, it can really make you late if you need to get somewhere quickly, because even after they drop one person they can pick up another along the way. C. Wait times for cars can be anywhere from a few minutes to 15 minutes for a car. If it wasn't for all the stops they make along the way and occasional long wait times I would give them that extra star. In general they are a very good company. Service is good, and drivers are usually friendly and drive clean cars. I will definitely be taking Via again, sadly there is none in Broooklyn. read more

Used to love, no longer.... As Via got more popular riding with them is more difficult. Incorrect, impossibly long wait time. Driver who won't take charge and ask a client to move seats. Drivers posting that they have arrived and they are blocks away while you frantically look for them. Drivers letting people talk on cell phone. Currently I am sitting in the front seat 1722 car, which is a garbage mess. Clean up your act Via! read more

Via Transportation - A Pig PEN - Taxis Near Me

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Love Via. I used via in New York, Washington DC and Chicago. For $10 off use code: halisa3u9 read more

DO NOT USE VIA! I'd leave zero stars if I could. The primary reason?!... They quote you a fare for your destination, you accept and book the ride, and then, later, when you receive your receipt alert, you find out that they've charged your card more than they've quoted your ride to cost! What kind of trick-S&!# is that?!!! Nowhere on their site is a mention that your ride quotes do not include taxes! That's what they told me the extra cost was for. I don't understand the reviews or people I hear in conversations stating that 'via is cheap and their 'flat rate' is great. Where is this happening? On another planet that I am not on? I tried them out because of what I had heard, but my experience was no resemblance to what I've heard. With that said, I immediately contacted them to say what I thought about this secret tax charge, and immediately contacted all the people I knew and had referred to tell them to DISREGARD MY REFERRAL AND DO NOT USE VIA. TAXES! This is outrageous! Just include them in the quote! Don't bang out my account after I've made a contractual agreement to pay the amount quoted/posted for the ride! This was so infuriating! read more

HIGHLY RECOMMEND - I love Via!!! I take it regularly to work in Midtown from UES. It's an on-demand flat-rate ride sharing service, similar to uberPOOL and Lyft Line. The inaccurate wait times and distant pick-up / drop-off locations that other Yelpers complain about have happened to me on occasion too, but overall my experience has been positive. Priced at a flat rate of $5, Via is an affordable luxury. The black SUVs are always clean, and customer service is proactive about responding to feedback. Insider's Tip: Use your commuter benefits to pay with pre-tax dollars and remember to purchase Ride Credit through the mobile app (otherwise the service cost $7). read more

Via is a crap shoot. Your driver could be honest or the biggest scammer since Bernie Madeoff. You never can depend on how long they say they will pick you up or whether they will drop you off anywhere near your selected drop off point. Avoid Via unless you have no their options. The few dollars extra spent on a cab with a medallion is well worth it. Via - these guys are losers and sketchy, argumentive and abusive. read more

Via Transportation - Pretty simple stuff. "A black Mercedes Metris is waiting for you at this corner," only THAT IS A LIE! - Taxis Near Me

I ride via to work almost every single day for half a year now and I realize the service from drivers has been going down hill. I think the reason is that customers can't rate and comment the drivers publicly like Uber and lift. When you got the cab, you don't know your drivers rating, which does not give drivers incentive to do a good customer service. Today I just had the worst experience I ever had. The driver is so RUDE! He told the passengers that he will not follow the route via asks him to follow but choose his own route. Passengers told him he should follow via's route, the he yelled at passengers and still used his own route. Then he drove really really fast! Ssupassed all other cars. The he wants to drop me off somewhere far away from where via shows me I'm supposed to be dropped off. I showed him the spot on my phone.. he yelled at me for three min then tell me to just get off of the car. His rudeness is unacceptable and his behavior of not following via rule is very dangerous for via businessman read more