I've used this service several times these past couple of weeks and they were great. The drivers were professional, courteous and kind. I was taking my dog to the hospital for surgery and they were extraordinarily kind and thoughtful. I would definitely use their service again. read more

Just terrible. Was supposed to pick my wife up at airport. Requested meet and greet inside terminal. When my wife was waiting for driver, dispatcher called and told her the driver was having "payment issues" and could not park his car and could not meet her as promised. She took a taxi home instead. Two weeks later get a bill for $225, tip included! Complained, just sent me to voicemail. In an era of Uber, Lyft etc., why bother with such a service? Take you business somewhere else... read more

I have used there services twice and will use them again in May!! I have recommended their car service to many others. They are dependable, very reasonably priced and friendly! I have dealt with Joanne in the office who is amazing and so nice and patient. We've had driver Brian twice and Cindy once. Both are great. We even made changes of location and times same night while we were out and it was never an issue. They are totally accommodating and easy. I completely recommend this business read more

The pick and driver were great, how ever the customer service was terrible, and adding extra charges after the ride based on there mistake. Would never use them again. read more

Amazing. Showed up early. Helped with bags. Drove well. Reliable, great service. Highly recommend. read more

I was very impressed with the customer service I received with Advanced Car Service. We had an issue with our initial reservation and the owner, Josh, reached out to me personally to apologize and went above and beyond to make things right. They are a solid company run by kind individuals, and when issues arise (as is bound to happen with any business) they do what needs to be done to make things right. I will certainly be using them for any car service needs I have moving forward. you won't be disappointed read more

I have used this car service several times. The car always arrives on time and the drivers are generally very friendly. Very easy to book. Mary Anne S. read more

You simply will not find a better or more reliable car service. The level of professionalism and courtesy is unmatched by advanced. I have been using these people for years and they have never let me down and always exceeded my expectations. Don't hope for an Uber. Don't owe a relative a favor. Book professionals to make your trip great. read more

I called for a same day pick-up as flight was cancelled into Newark and incoming flight was now JFK. Answering service was wonderful. Very professional and pleasant to deal with. Paid for the trip, got my confirmation # and was set. Called 1/2 hr later to get drivers name and car #. The rudest man answered the phone and told me he left a msg for the passenger that he couldn't do the pick up and practically hung up on me! At a time when local businesses are hurting, customer service or lack thereof is very unprofessional and I would not recommend them!! Find someone else!! read more

These guys were great, prompt, and professional. I live in California and had to hire them to pick up my mom from JFK and take her into the city for a funeral. They were so professional and easy to work with that we hired them again a week later to bring my mother back to the airport for her flight home. They were everything you hope a car service driving your mother would be; clean cars, promptly at the correct pick-up location, professional and friendly. The best part is my mother (who complaints about everything) was satisfied with their service. I seriously can't recommend them enough! read more

Very disappointed with my experience with Advanced Car Service. I had arranged for a driver to pick me up at 11:58 PM from Newark airport. When I landed I thought it was strange that I didn't see a text from the driver stating he was there so I called the company. The woman told me the driver "was not answering and his phone was going straight to voicemail". After waiting for 20 minutes, I decided to call the company and cancel the ride because it was late, I had been traveling all day and was tired of waiting. THIRTY MINUTES later I received a text saying my driver had arrived after I had already called to cancel. I was then billed the next day and when I called to ask why I was billed after their driver was obviously very late the woman on the phone lied and said my driver was there when I had originally called from baggage claim (I did not have a bag to claim, I called as I was walking through out of the terminal). The woman refused to reimburse me even though she admitted the driver was in fact late but only by "12 minutes". I will never use this car service again. This is why people use uber and lyft. read more

Great service prompt , clean cars , and friendly drivers Chris Z is the best ! No stress and reasonable pricing

DON'T USE THIS CAR COMPANY! !!!!!!!!! This car company is a complete rip off, the driver took me on a "scenic route" which added another 5 miles to the trip and instead of 15 minutes it took half an hour to get to my destination. The $50 quote doubled when it was time to pay and I never saw a cab meter or I would have gotten out regardless of the importance of my doctor's visit. The only positive is that they have nice town cars read more

Advance takes care of all of our transportation needs. They are hands-down the most reliable company we have used. Josh and JeanMarie are accommodating and easy to work with. Drivers are professional and polite. I would never use any other company. read more

I used this service multiple times to and from the airport and it's always amazingly convienient and comfortable. Will continue to use!

I book several round trip car services per week for my clients in New New Jersey...Advanced Car Service provides amazing customer service. Drivers are very professional and safe in all weather conditions, they always watch my clients' flights and adjust arrival times as needed and have gone above and beyond with other unusual requests. I have never been disappointed! Very happy with all staff: front office and drivers. Thank you! read more

Very punctual, polite, and professional.... the driver Klaus is very helpful, Deserves 5 points !!!

Such a reliable and professional car service. Todd will Always accommodate you, even last minute! Drivers are always pleasant and on time! I highly recommend Advanced Car Service. read more

Another amazing experience with Advanced! My friend left her keys in the SUV that we took into the city. Todd at Advanced was nice enough to look and find them and return them to her mailbox the same night! Service does not get better than that! As I said before, I use Advanced all of the time and they are excellent! I highly recommend! read more

They show up early and get you there on time. Price is competitive with uber for a large family. These drivers know what they are doing. That is the difference. I had a friend take uber to the airport, they got lost and missed the flight. That doesn't happen with Advanced Car Service. Professional drivers that help you with everything. Nice clean cars. We are a family of five so they send a Chevy Suburban to pick us up. Can't beat it. read more

If you are in need of a car service, call this group. Mike, the dispatcher is very pleasant and professional; as was my driver Robert. I will use them again when in the area. read more

Smoke and mirrors operation. They have a fancy online reservation service and Email confirmation system but apparently no cars or drivers. "Carl" was supposed to pick us up at LGA but when he didn't materialize as promised we called and were told by the manger that "someone else"had got in the car and miraculously convinced the driver to take them to a destination in the opposite direction than the driver had been instructed. Apparently the fancy reservation was never communicated. ACS manager indicated there was "nothing he could do" - how about 20% off our next reservation? Thanks ACS - not likely. read more

Who the hell do you think you are to charge $20 to go from the Tenafly bus stop up east clinton to Englewood Cliffs. On times I need a cab back to my home, the hill up is steep yet $20 is way too much for the distance of my home. Why don't you put a fucking fair meeter in your cars, so you can't rip off customers. Go out of business, I'm using Uber now! read more

DO NOT USE THIS COMPANY. I REPEAT DO NOT USE THIS COMPANY. The ONLY reason this company got a start is because Yelp requires an entry. Advanced Car Service provided by far the WORST cab experience I have ever experienced. Scheduling my pick up was a breeze and Stephanie, the coordinator, was so polite and helpful. I DL'ed the app and scheduled my pick up location, drop off location, time, and car type request. I called Stephanie back to confirm all that information. The morning of the pick up I received a phone call from (I believe) Joe confirming that I ordered a taxi and not a larger vehicle. We again confirmed pick up location, drop off location, and time. Shortly after I received an email (1 of 7) that informed me that my driver would be there 10 minutes before the pick up time. That evening, myself and a guest were waiting 10 minutes before the pick up time outside of the pick up location, but there was no driver. At the pick up time I called the dispatcher to see what the ETA was, he told me driver is running late and hung up. It was after 2 phone calls later the taxi showed up, which was 20 minutes late. He then proceeded to have NO CLUE where we were going. A ride that should have taken 40 minutes took 1.5hours. Honestly if the driver didn't know where I lived, I would have never paid him. And after sending an awful review back to the company, the owner of 16 years, tried to tell me that I THE PAYING CUSTOMER was in the wrong. That I did not provide the correct drop off location (during any of the 4 confirmations) and that the driver was early when in fact he was late. read more

I have used ACS many times over the years. They are always prompt, have fair rates, and responsive. Cars are spacious even the "taxi" class and clean. Drivers are professional and courteous. read more

I used Advanced Car Service for the first time yesterday to take my 93 year old mother to the dentist. I had been unhappy with other car services when taking my mother to appointments as they were not willing to assist me with walker, getting her into car, etc...Suzanne was great and helped us a lot getting the walker in and out and literally taking us up to the front door of the building! I've seen their cars on the road in my area and thought "why not give them a try"....Glad I did. read more

CAREFUL!!! The only nice thing I can say is the car was nice and the driver on time...but look out when you get your credit card bill. I was quoted $50.00 for my ride to NY Presbyterian Hospital and $50.00 for the ride back. I gave the same driver a $30.00 tip ($15.00 each way) I get my credit card bill and find an additional charge for $15.68 and $89.87!!!! Supposedly taxes and the driver decided to take another tip.. SHADY!! Thank goodness for American Express because you can bet I disputed this. Called the company and said they will not be getting the 2 additional charges. ASK FOR TOTAL FEES BEFORE HIRING THIS COMPANY!! read more

Highly recommend. On time, perfect sized vehicle, Mark was amazing with my elderly Father. Professional all around. We really appreciate the great service and will definitely hired them again. read more

I gave this company multiple opportunities but ultimately will never use them again. They are continually unsafe and unreliable.

I had a great experience with Advance Car Service. We took their Sprinter to and from the airport. They were prompt, polite & the car was lovely. read more

If I could give a negative star I would. Very rude uncouth people who talk to you. Trashy customer service. Sent me a way too small car despite my saying that I needed a specific size and reiterating by calling back and saying I needed that size and do not send me a smaller car, I will not pay for it. They sent me a too small van, charged me the full amount for it, threatened to call the cops when I protested that it was too small and therefore I did not want to pay. Hung up on me. Never never never again. After using them 4 times, and getting this service, I will take my business elsewhere. read more

I have used Advanced Car Service for years and have always had a very positive experience. The booking is very easy, especially with the app. I receive constant email updates as to the driver's arrival time and they are always punctual. The drivers are unfailingly helpful, courteous and professional and the cars are clean and well maintained. The one time I didn't see the driver exactly where I expected-a busy NYC building with many entrances-the dispatcher stayed on the phone with me until we connected. During a summer trip back from the airport the driver even had water for us. I highly recommend Advanced for any transportation needs. read more

II cant tell you how disappointed I am!!! I was charged $300 for a round trip from Dumont To Barclays in Brooklyn, it took 2 hours to get there and over 2 hours to get home, a fee or car type wasn't given to me as an option!! The best they could do is offer a 20% discount on future trips, like I would ever use them again!!!! read more

I use this car service for my elderly mother. They are great! They are always on time, with polite and helpful drivers. If my mother has a doctor appointment, they wait for her and help her from the building to the car, of from her house to the car. They are reliable. I have read the other review, and have had no problems whatsoever, and highly recommend them to others. read more

I strongly suggest you avoid this company if possible. It is used by the (very good) Clinton Inn Hotel in Tenafly: on several mornings I needed to get to Edgewater but on two occasions the car was late and on the second of these it was not only 15 mins late but the driver took the wrong route, taking 40mins for a max 25min journey and making me late for appointments throughout the morning. On a Sunday morning the driver claimed to have no change. Apparently they are often late when booked by the hotel and yet seem to appear magically early when the booking is for an airport! The hotel was not able to make bookings the night before, and I was at a loss to know how early in the morning they should be called as it didn't seem to make any difference. A very disappointing service. read more

I've used their service a few times locally, and for night trips to NYC and the airports. They've always arrived early, driven safely, and the cars were clean and comfortable. read more

Whatever you do, DO NOT RELY ON THIS CAR SERVICE COMPANY. I phoned the company on March 30, 2013, at 1:10 pm to request a car from my home in Tenafly, to the Secaucus station, exit 15X on the NJ turnpike. I was quoted a price of $50.00 for this trip, and was told that the car would be in front of my home at 1:45 pm. At 1:45 pm, when the car was no where to be found, I phoned the company only to be told by the dispatcher that "the car would not be available for this call." I had to jump into my car, stitches and all after having had surgery two days prior, to drive my daughter to the train station so that she could catch her train. The service provided by this company is substandard, to say the very least. If the car was unavailable, then I should have been told so during my initial contact with the dispatcher. I would've have happily phoned other services in the area. Again, if you have a time frame that you need to stay within, THIS IS NOT THE CAR SERVICE TO TRUST. read more