From initial consultation through on-site design, product selection and installation, the company's…read morestandards for and commitment to knowledge, personalized service and quality could not be higher. For our bathrooms projects, every option was discussed, every detail was identified and attended to, and the results and overall experience were outstanding. In short, the value delivered by Lawrie, Michael and team far exceeded our investment, and they were a genuine pleasure to deal with at every step.

We have just finished working with Michael Pepler Design and our contact was Lawrie…read more Lawrie was meticulously detail oriented and made sure everything was perfect! We had a fireplace, mantle and cabinets done.Lawrie followed up with us as well as the different trades working on our project and we never worried about anything. Alex did our installation and he took took great care in making sure it looked perfect.We are absolutely thrilled with the result. We highly recommend Michael Pepler Design and down the road a bit we plan to use them again. Kevin and Dawn Qualicum Beach

my wife and I are very happy with our new closet organize. The workmanship second to non. Very…read moreprofessional and hones. We highly recommend him to everyone. we will use him again! thank you.

We did a complete kitchen renovation and have lived with it for four months. It's amazing how…read moreNicki and Lance not only gave us what we wanted but increased the useable space in our cabinets. The kitchen is drop dead gorgeous and the over all quality is exceptional. All of the fittings and hardware are premium and they are both great to work with. We have no hesitation to recommend them for anyone wanting a custom product.

We built a new home 5 years ago and purchased our cabinetry through Mid-island. While we did have a…read morefew issues they were addressed promptly. Recently I needed some touch up paint as one of the extra jars we were given had hardened. I sent an e-mail to the Nanaimo office to see if they could supply more and Amanda responded immediately and had our custom paint ready for pick up within an hour! I have not seen customer service like this anywhere since the pandemic and it was certainly recognized and very much appreciated!

Be extremely cautious when dealing with this company. As a contractor, we have had many dealings…read morewith them and they quote on the lower side and then hit you with extra, extra, extra, which affects you overall budget. Also, note that their product quality can be inconsistent.

We decided to change our existing carpet in the Master Bedroom, outside the Main Bathroom, and in…read morethe Second Bedroom/den. Having done a lot of our own research as to the different types of flooring available to us, our next step was whether retailers would have what we liked. We found many did not have the selection to give us more choice. We needed to find a good retailer who has good customer service and has staff who do excellent installation because we were not going to do it ourselves. At one big box retailer we were not too impressed by their impersonal sales staff, because they provided us with limited information on what would be involved to have the existing carpet removed and have the underlay and the new floor installed. A good friend had used Metrotown Floors and Interiors before and had referred us to contact them with our flooring project. So we made some time to contact them and to go visit their showroom. The showroom had a very good selection of all types of good to high quality flooring. The customer service representative Al Eris welcomed us as we came through the door. He asked us what was our plan and what needed to be done. Then, he made a home visit to measure the work space and bring up any concerns that needed to be addressed. For example, what baseboards could be used that would go best with the current door frames, trimming of the doors, and to consider that we may need to level the underground floor before installing the underlay and the new flooring. We were impressed by Al's professionalism and his attention to detail. So impressed that we chose to go with Metrotown Floors. Once we chose the underlay and flooring we wanted Al was quick to give us samples of the product, and he advised us of the cost estimate within a reasonable amount of time. He put the time and effort into understanding our needs and he was there for us before, during, and even after our job was completed. Reaching out to us to see if we had any concerns with the installation and if we are satisfied with his customer service and the hard working staff who did the installation. As such, it goes without saying that we would not hesitate to recommend Metrotown Floors and Interiors to all our family and friends. Sincerely, Kenneth and Nancy

We had a pipe burst in our home that did considerable water damage as our tenants were away at the…read moretime. Al at Metrotown Floors worked closely with the restoration company that was coordinating the clean up. Metrotown supplied and installed all new flooring and cabinetry to our home that looked great and were in consultation with us constantly. Their pricing was very competitive with other suppliers and their installers were top notch. I would highly recommend Metrotown to anyone looking for new flooring and cabinetry.

This guy has an attitude problem. make sure you get everything in writing before engaging in any…read morework. better yet, save yourself some time and find another contractor

Excellent work repairing broken door jamb…read more Tedious detailed job requiring good carpentry skills and patience. Door jamb is stronger than ever before and looks great. Pleasure to deal with. Will definitely recommend and use again for any job around the house. Thanks for the service.