We built a new home 5 years ago and purchased our cabinetry through Mid-island. While we did have a few issues they were addressed promptly. Recently I needed some touch up paint as one of the extra jars we were given had hardened. I sent an e-mail to the Nanaimo office to see if they could supply more and Amanda responded immediately and had our custom paint ready for pick up within an hour! I have not seen customer service like this anywhere since the pandemic and it was certainly recognized and very much appreciated! read more

Be extremely cautious when dealing with this company. As a contractor, we have had many dealings with them and they quote on the lower side and then hit you with extra, extra, extra, which affects you overall budget. Also, note that their product quality can be inconsistent. read more

Awful company to work for or do business with. The owner is unreasonable and extremely unkind to his employees and customers that dare complain about the quality of work. The owner has been sued by customers several times and his attitude remains the same. Not his problem. He actually tells people to sue him, that he doesn't care. Believe him. He means it. If I could rate it Zero, I would. read more

Horrific experience working with this company. Mistake after mistake after mistake and no acceptance. Staff are unpleasant and extremely difficult to deal with. They use this quote quite often; "our product is superior" and I can assure you it is not! I'm very disappointed that we did not do our research with this company. Please don't waste your time or money with this business. Your dream kitchen will become a nightmare if you chose Mid Island Cabinets. read more