This place is terrible. Zero customer service…read more You cant get anyone to help you. When or if you happen to get lucky and find a human to help,they dont know anything about whatever it is that you require assistance with. Every single time. Rona, you are convenient to where i live but i cannot give you any more business.

We bought a fire table from RONA, it stopped working within a week of use and we tried to return…read moreit. RONA said we have to go through the manufacturer. Looked online and the company GHP has extremely poor customer service reviews. This has now become a headache to deal with. Will go with Home Depot or Canadian Tire next time. I have had better luck with returns within 30 days.

I purchased a hanging basket patio chair for full price $500! I asked if this chair would be going…read moreon sale. They said "yes" it will and if it goes on sale within 30 days of my purchase I could come back and they would refund me the difference. I found out the patio chair went on sale within the 30 day period and returned to the store to get my refund. They refused. I wanted to buy another one at sale price but they were sold out. Other locations had the chair in stock. ?????? The management of this Lowes is horrible. Don't bother bringing your business here. They lie!

On Monday, my husband and I, went to Lowe's Nanaimo location for some drainpipe extension and glue…read more We were not even looking for help yet, tried to figure ourselves what, where is located when Rick appeared and offered help. He was patient, knowledgeable, right-on point on all our needs. We left with a better solution of our problem than the one we had in our minds. It was refreshing to see, there are still associates around who are not just trying to sell merchandise but can provide useful advice too. Thanks Rick!

We were treated abysmally by The Finishing Store in Nanaimo…read more We arranged in October 2017 for the installation and purchase of materials for the stair railing system in our new build house in the Cowichan Valley. A year later, in September 2018 when it was time for the stairs, we contacted the store. It was necessary to go to the store to prove that we had an agreement to do the installation. The manager of the store came to our house and told us that the stair design would never be accepted by the building department. This was not true. We obtained approval of the design within days and communicated this to the store. Then, we heard for nothing two weeks. Finally, after we made repeated telephone calls and left email messages, the manager told us that The Finishing Store did not have an installer that would do the work. We were abandoned, imperiling the completion of our house. We recommend against doing business with this company under any circumstances. BTW, The stair system was installed by a local company in Duncan. It looks great. We wish we had known about and contacted this local compnay before we ever heard of The Finishing Store.

Perfect experience. Their staff is super warm heart and patient. The price is absolutely lower…read morethan market! And they're super pet friendly!

From the owner: At our store located at 106-11511 Bridgeport Rd, we offer more than just building materials — we…read moreprovide a complete renovation solution. From high-quality, affordable flooring and cabinets to professional installation, we’ve got everything you need under one roof. Whether you’re tackling a kitchen or bathroom remodel, our certified team is ready to help with expert advice, free measurements, and reliable installation services. We pride ourselves on offering great value without compromising on quality. Affordable, high-quality floors and cabinets/ In-store experts to guide your material choices /Certified installers who do the job right

I recently ventured into the expensive world of renovations and money started pouring out but at…read moreleast to a good cause. I discovered that my little hardware store had the capacity and very often beat the pricing of the Mega Chain Stores and now I purchase all my lumber from here which is guaranteed to be premium and pay the same price. This place has a team of experienced hardware associates who have been in the trade probably all their life and they help you out and ensure you are buying the right thing and the right amount. Their popularity has pushed them to move into a larger facility just up the road from the original. You can buy a handful of screws or a truckload of lumber, it doesn't matter, you will be treated the same!

From the owner: In the construction industry, you need to use the best materials to ensure quality workmanship and…read morehappy clients. Serving builders across Vancouver Island, Bower Builders' Supply LTD. has a large selection of lumber, plywood, mouldings, hardware, paints, tools, and plumbing, electrical and insulation supplies. We can also handle special orders, and we deliver the materials you need right to your door. Call us today to find everything you need to make your next building project a success.

Really great service. Very knowledgable staff. Always there to help you figure out a problem and…read morethey carry everything you need to build an entire house.

This place has absolutely terrible customer service and their prices are ridiculously high! But…read morethe funniest part is, they couldn't care less! They have a monopoly on building supplies on the Sunshine Coast (with the only competition being Rona, which is even more expensive) so they can get away with being rude and overcharging. The only reason to go to this horrible store is because you have to... Otherwise, get your building supplies elsewhere! I look forward to the day that these a-holes have some competition...