I have been a loyal client of Riverside North Animal Hospital for years and have spent thousands of…read moredollars caring for my dog there. Unfortunately, my experience with the front desk attendant and Dr. Aleksandra Scorobogtova was one of the most upsetting I've ever had in a medical office. My very senior dog developed a red, irritated eye with yellow discharge that I felt needed prompt medical attention. Knowing I was running late for my appointment, I tried calling the office three times to let them know, but no one answered. Once I finally got through, I continued calling with updates as I rushed there, letting them know exactly where I was. I was repeatedly told that if I arrived outside the 10-minute grace period, my dog would not be seen. I left my children at camp, ran 10 blocks home, grabbed my dog, and arrived within the office's stated grace period. Despite arriving on time according to their policy, I was told the front desk still needed Dr. Scorobogtova's approval to see me. When I expressed my frustration, the situation escalated, and she ultimately refused to treat my dog. I pleaded to let my dog be seen, even offering to wait as long as necessary. Instead, after waiting about 20 minutes, I was told that Dr. Scorobogtova did not feel comfortable treating my very senior dog despite his red eye and yellow discharge. My options were to come back the following week or take his medical records elsewhere. Before leaving, I tried to have a calm conversation with the front desk employee. I even acknowledged that she was handling the front desk by herself and told her she was doing a good job. My only complaint was how I had been spoken to throughout the interaction. As I left, I sincerely said, "Have a good night." They replied, "You too." I responded, "I doubt I will." At that point, they laughed. I turned around in tears and asked, "How can you laugh at someone who's crying?" I told them they should be ashamed of themselves. That moment was every bit as painful as being turned away with my dog still untreated. I understand that veterinary practices need policies. What I don't understand is refusing care to a long-time client who made every effort to communicate, arrived within the office's stated grace period, and was simply asking for compassion for a senior dog that needed medical attention. I never expected special treatment--only empathy, professionalism, and care for my dog. Instead, I left feeling humiliated, heartbroken, and abandoned by a practice I had trusted for years.

I brought my dog in recently since I accidentally nicked her ear when I was trimming her hair and…read morewanted to get it checked out. I met with the vet, Dr. Babaev, and they said that the cut was superficial and would be fine. They recommended a cone and topical medicine. The vet asked me if I wanted them to cut the hair on my dog's ears since it was matted and they said it may be uncomfortable for my dog. I agreed. They took her in and I waited in the waiting room. When the vet assistant brought my dog to me, the vet assistant told me several times that the vet apologizes for creating a cut next to the original cut I had made! Not only that, they also shaved down the hair on her other ear so close to the skin that she had open cuts and was bleeding! I cannot believe that my dog came out worse than when I brought her in! I have never had an experience like this at a veterinary office with any of my dogs. It has caused me emotional distress to see my dog injured and uncomfortable. They also charged me 1/2 the price for the trimming when it should have been free since they hurt her! I won't be coming back here. Absolutely unacceptable!

We've been looking for a new vet for a while now and after much research we found Brilliant…read moreVeterinary Care. Deborah Bayazit, DVM was the vet that we scheduled our appointment with and I must say we were highly impressed (myself and my pup). She was extremely knowledgeable and helpful as was the rest of the team at Brilliant Veterinary Care. The waiting room experience was easy, stress free and a calm environment. My dog is very nervous and does not do well when there's too much going on around him and in the very short wait time he was great and just got up on the bench and sat next to me. Brilliant Veterinary Care, is exactly what you get.

One of the best most compassionate vets we've had in NYC. We are confident our dogs are receiving…read morethe highest quality care in an extremely clean & safe environment.

Please do not take your pets here! On a hot summer day, I asked for water for my dog while we…read morewaited. And waited. And waited. No water. They were sitting right in front of my dog watching her pant. Finally saw the vet. Dr. Bryant was condescending and rude. She insisted that something we talked about her last visit never happened. She wouldn't take the dog back to examine her eye until I acquiesced and agreed that she was wonderful. When I got upset at being called a liar, I told her to not do the optional vaccine that she was trying to sell and to just check my dog's eye as I wouldn't be coming back, she refused. The fact that they were happy to see a dog suffer and were condescending to boot was not the experience I had in mind. So I am looking for another vet. One that puts the animal first. And, yes, as soon as we got back home, the dog ran to her water dish! Edit based on reply: The dog was only provided water after I asked the vet when we finally went into the exam room if there was somewhere nearby that I could buy some as she was suffering. And, of course, it became confrontational after the way I was treated! I care about my dog. She deserves better than to be treated like a dollar sign. C'mon man!

Don't bring any animals to this practice. Avoid seeing Dr. Davila. She recommended euthanasia for…read moremy dog. I switched vets, nine months later, and my dog is happily running around the park playing and eating all the treats she can get. The thought of what if I followed their advice. I will happily post my full story and what exactly transpired. You would all be appalled. Dr. Brown should fire everyone, starting with the office manager. Remember the saying, "You hire who you are." This explains the unprofessional front desk. Worst practice! Christine

I found this place on my phone and I live in Manhattan and I decided to come to New Jersey to save…read moremoney on cat dentistry which is frightfully expensive in New York City. I was happy to see that the entry price was nearly $1000 cheaper than Manhattan. I booked the appointment. I even came back for the required bloodwork before the dental appointment as it was even cheaper than in New York City for that as well. Happily, the dentistry went well and it was $1000 for dentistry where the minimum in Manhattan was $1800. Dr. was caring, staff was nice Recommend and will return

Brought my cat for the visit today, called before I came and no one said anything about the wait…read moreeven after arrival, waited 40 mins with no one even checking if we are ok. It was hectic with multiple dogs around and my cat started getting fever. Week before that I asked them to repeat the blood for my visit and they refused even though lab work doesn't require Dr only tech, but they said because they injured his leg before that he couldn't step on it they can't take him. So I came back for the Dr risking the health of my pet for a week. We left without a visit even though they knew about urgency of FIP condition, the need of blood test, transfusion or fluids, and no one even gave us a call. Now I'm assuming they just afraid to be sued and kept making me wait on purpose. I would not recommend this place, the receptionist is rude, the techs are incompetent, and the Dr is young, but I was surprised he never even called back. No compassion here, poor animals.

My bunny stopped eating suddenly and my regular vet had no availability for several days. I called…read moreSymphony on a whim and they told me they don't accept new bunny patients so I thought I had to keep searching UNTIL the office administrator called me right back to let me know that I was in the system and they had a cancellation so they would see my bunny! I hadn't been there in over 15yrs but I was still in the system, so keep that in mind, they keep their records forever! The vet was really kind and examined my bunny thoroughly, prescribed meds to help with inflammation or any discomfort, I also purchased some Critical Care to administer several times a day at home until he started eating on his own again. I'm so grateful they were able to see us at the last minute and now I have two veterinarians in the neighborhood who I can call to schedule check-ups and for any -heaven forbid- emergencies in the future. He made a full recovery! Everyone I spoke to at Symphony was professional and compassionate.

will never return here! exceptionally rude and discourteous front desk that fails to communicate…read moreproperly.

Dr. Lowenstein was unfortunately booked and could not come to my home to see my sick and nervous…read morecat. But that didn't stop him from spending 15 minutes on the phone with me asking questions and sharing his expertise. He even asked me to send him the cat's recent medical records, which he reviewed and then called me back with further detailed information. All this for a cat he was unable to personally treat... Dr. Lowenstein embodies deep and abiding care for our pets with no sign of the profit-first and up-selling that I've encountered at other vets. I can't picture a better, more caring, more expert vet than Dr. Lowenstein.

I used Dr. Lowenstein many years ago for my two cats and he is tops!!!!! He made house calls and…read morewas wonderful with my cats. He has patience of a saint catching my very scarred cats. It is great to see that he is still practicing and making house calls. Barbara D. Financial Destrict

I've been going to Harlem Animal Hospital since 2018, and I can't recommend them enough. Dr. Kiani…read moreand the entire team are consistently kind, knowledgeable, and attentive. They take the time to explain everything clearly, never rush appointments, and always make me feel confident that my dog is in the best hands. It's clear they genuinely care and truly love the animals. Over the years, they've been reliable, compassionate, and thorough through both routine visits and more stressful situations. Having a vet you trust completely makes all the difference, and I'm very grateful to have found them.

Too many stairs. Don't be injured or old. A very long and steep staircase! When you go back, the…read moreVet doesn't want eye contact.

I left this practice as soon as I could find another that was convenient. The Bond vets are nice…read morebut can't handle a 65-pound dog, asked me questions as if I was the vet, gave vague advice, and were very focused on how much everything was going to cost, which was usually unreasonable. They couldn't even trim my dogs nails because she gets nervous at the vet. This place felt like a factory, and not a good one.

My husband and I took our three cats for their annual wellness exam at Bond vet on 8/5/2025. The…read moreappointment went well, and we told the vet that we were potentially interested in getting pet insurance. She gave us some recommendations and told us that they would be able to provide the insurance with our cats' medical records with results from our wellness exam that day. So I went ahead and signed up for pet insurance. Yesterday, the pet insurance company sent emails to Bond Vet 91st Street requesting for each of my cats' medical records. I was copied on the emails and was surprised to see Bond Vet responding that they do not have any of our pets on file in their system. I thought it was a mistake, so I logged into my account and took a screenshot of the names of my cats that were very clearly listed on my profile, as well as their discharge summary. Even with that, no apologies or corrections were made. They simply continued to reply with rude one line responses stating that my cats are not listed in their system. How do you have the audacity to deny that my cats are Bond vet patients and refuse to send our pet insurance company our cat's medical records when I have receipts, payment invoice, discharge summaries and screenshots showing that my cats are clearly listed on my profile when I log on to my account on your website. This is ludicrous and I never want to deal with your rude staff or your overpriced and incompetence services ever again.

Worse experience - do not take your pet there. Tech with attitude asks me if I am 'getting it' when…read moreshe tells me to remove the bandage from my puppy and leave him without one after the vet said otherwise. When I asked to speak to the vet - the vet tells me I am being difficult (because they want to take my dog to the back and treat him there ) still with no shame charging $400 for treating his cut nail and putting a bandage on it. I guess they forgot that doctors and nurses are supposed to be KIND at the time of need. This is the 2nd issue I had with them - last time I was sent to VEG in Hoboken because they could not do anything. Not going back to this place. Plenty of vets out there - go to a place that treats you right. The tech with the red hair belongs somewhere else not working with people and their pets.

Dr. Kim and all the staff at edgewater animal hospital are the best !! We've been going to EAH ever…read moresince we moved to NJ, every after we moved to Brooklyn, we still drove out to NJ to see Dr. Kim and his staff. When we had emergencies, we would call and EAH would always try to squeeze us in, and they always gave us tons of advice / answered any questions we had. The care our little guy gets is always top notch!. When we arrive at our appointment times we always get in super quick, do our thing and got out. EAH is reasonably priced, but def not on the low end. That's a good thing because having been to a couple of vets before coming here, I tell u, u def get what you pay for. For the peace of mind knowing our little guy is in the care of EAH is priceless. I def recommend EAH, Dr. Kim and all the staff here.

Dr. Grayson is the best vet I've ever had care for my pets. He makes house calls and is incredibly…read morekind and extremely competent at proper diagnosis. He saved our Rizzo's life. You can find him here, http://thehomevet.vetsfirstchoice.com/?&utm_source=ETHO1310NNNNNN&utm_medium=email&utm_term=bitbronx@gmail.com&utm_content=html&utm_campaign=New-Order+77822 the 917 # is his cell phone. I'm not sure he is at upper broadway any more but he can be reached by telephone. You can also get your pet meds by mail through the site. Love Dr. Grayson!

When I had to put my bichon down, Dr. Grayson was not free and it was an urgent matter - however he…read moresent a sympathy card following his death to send his condolences. My bichon was never even his patient. Dr. Grayson took care of my baby (Chocolate) for years and was always there to listen, advise and eventually help him cross the Rainbow Bridge. I would never have trusted any other doctor with him especially since he suffered from social anxiety. He even sent a sympathy card the following week.