I grew up in Union City, and subsequently have been going to Carlos for about 10 years. While the…read morewait is very long for routine visits, surgeries, and check ups, he truly does care about your animals AND charges incredible prices, and that's why he's so busy. I've read a few reviews about people being taken in after others arrived first-- but I think I can explain part of the reason why. I grew up with 3 pets over a span of 16 years, and when those animals started showing signs of sickness and suffering in their old age, I was devastated. After fully accessing and making sure that euthanasia was the right decision for each of those pets, Carlos would bump me to the front of the line because he does not want to see both the owner and pet suffer longer than they need to. He's even tried to give me senior pets a chance by providing them with daily fluids and different medications to see if they would improve even if their outlook didn't look so good. After my most recent visit with my cat of 16 years, he comforted me while I was in tears, made sure my cat was the least stressed out she could be, and prayed over us after we said goodbye. There were newborn puppies yipping nearby that he had just assisted birthing, and one of the assistants let me see them (not touch of course) and I was able to appreciate the beauty of the circle of life. I received both the ashes and the paw print imprint in just a few days. Carlos CARES. I will be taking in my new young cats to get their spay and will happily wait the long hours to receive the quality care that Carlos provides. RIP Oreo, Waka Waka and Temone. They got the most respectful send off they deserved.

Terrible service, this practice should be closed as services are only provided on their…read moreconvenience. I have been calling for weeks to get an appointment and they refuse to answer the phone, despite Google saying they are open. So inconsiderate, Union City deserves good animal services.

LOVE everyone here - so kind and helpful!!!…read more Jamie Schwartz, DVM, is our main Vet, so sweet and nice & basically amazinggg with tips as new pup parents!!!! + all of the team there has been so helpful! Priscilla also has helped with supportive suggestions for puppy care in time of need due to work obligations, etc! Overall, would highly recommend!! Everyone is very supportive, in addition to providing advice along the way as needed, and going above and beyond

I went in yesterday to get my (fur) son treated for an ear infection and his routine vaccinations…read more I loved working with the manager and Alex (braids). They were very informative and helpful. Dr Starkey was alright; some things bothered me but nothing over the top. He never introduced himself and I can't stand that they seperate us from our pets We arrived home and my dog slept like he just worked a 12- hour shift. Anywho, that's it. That's the review. Happy new year

Honestly, I was very hesitant coming here after all the bad reviews. My dog (Bowser) only needed a…read morecheck up to complete his registration for Banfield's wellness plan, but was worried that I'd have a bad experience with staff, long wait times, etc.. I finally decided to take a chance and book with Dr. Hatch based on all the previously raving reviews, and I am really glad I did. The only annoyance was that all Banfields were booked for 3 weeks to a month out, but besides that, everything went smoothly. The day of the appointment, I arrived 15 minutes prior to my scheduled time (there were 3 people waiting outside before me) and checked in through a walkie talkie at the door. The staff came out and brought Bowser in within 5 minutes while I filled out his paperwork, owners aren't allowed in the building yet due to COVID. They called me shortly after to discuss the reason for the visit, explained the wellness plan to me, asked if any vaccines were needed that day, and told me the doctor would call me when Bowser was ready. Dr. Hatch called me 10-15 minutes later to discuss everything that they had done (bloodwork, tests, check up) and told me since the plan covered a dental cleaning, I should schedule that since it's good preventative care. I had a few more health questions to ask and Dr. Hatch was patient/helpful and took his time to explain everything to me. A few minutes after that, Bowser was brought back out, I scheduled his dental cleaning, and we were on our way home. The total time from getting there to leaving was no more than 30-40 minutes. I don't know if I was just there on a good day but I had a great experience. All the staff members I came in contact with and spoke with over the phone were friendly. Wouldn't hesitate to bring my pup back here.

My 6 year old male dog was scheduled to have a hernia removed as well as being fixed. This…read moreappointment was cancelled 2x since may 2026. When the day finally came which was today they performed no surgery but an x- ray. The procedure was scheduled for 8 am and we didn't leave until 330 pm and nothing was done but a freaking x- ray. The doctor stated he needed an x- ray before the procedure was done. The vet then determined the hernia removal was to complicated for him. He offered referrals. They then charged 708.80 for a freaking x- ray. When I asked the so called manager Lesley soto for a price sheet she claimed they don't have pricing sheets. I told her they make up prices as they go along. This business is a scam, a money pit and unknowledgeable staff. My recommendation never take your pet here.

Always an excellent experience with the entire staff. I usually end up making a new friend each…read moretime I visit.

I would strongly recommend to take your pet here for emergency needs. Do not hesitate…read more I am part of several animal rescues and my new foster pet needed some vet TLC. I called a few places where they did not accept rescue care. I was very impressed with the quality of care and bedside manner for the pet and for myself as this is my first time taking a an animal to the vet they were very patient with my questions and teaching every single healthcare, professional and caring and Understanding.

I was so nervous about leaving my two kittens for a long period of time, as I had planned a month…read morelong trip over Summer before we rescued them. Meeting John was a Godsend thanks to a friend and client of his. He was so communicative and professional from meeting us before the trip, to providing a step by step plan and overview of his services. His confidence, knowledge and advice put me at ease right away. i heard from John every day with pictures and videos of our babies and I could tell they took to him very comfortably. When we returned, we were able to see how relaxed and grown they were. I will certainly use John again and recommend him to anyone that needs a gentle dedicated dog/cat caretaker! Thank you John!

We were recently recommended Pawfessional Pet Care from a friend who has been using them for almost…read more10rs! We've been lucky to never need iut sourced care for our Frankie until now. We were so impressed and at total ease with the love and care John gave our Frank. And Frank just loves him! His prices are great and John has a comforting report with pets. We will definitely use Him as our go to care when needed!

I have been bringing my dog here for nearly 5 years, and they are always kind and professional…read moregiven that he experiences deep anxiety being there. Clear instructions, squeeze me in when I need it, email bills and records same day so I can submit to insurance.

I feel that all they care about is money, and I did not feel they were acting ethically when…read morecharging me when they said my charges would be the exact same as my last visit as it was for the same exact issue. Upon bringing up the nearly $100 discrepancy, the vet and staff denied responsibility and tried to tell me it was my fault even though they showed me the bill from the last visit and I okayed that charge, not the new one they sprung on me. Additionally, my dog was screaming when I was waiting to get medicine, and the vet told me not to worry about it and to let her finish talking even though my dog NEVER sounds like that and I was expressing concern. To top it all off, she couldn't even say with certainty what my dog was ill with and in no way instilled confidence in me. In general, I did not feel like she cared about my experience as a long time client or for my pet's well being. Even with the tech, I had to repeat myself over and over for why I was there and I did not feel heard. I have been coming here for years with positive experiences from other techs and vets, and I was so disappointed by how I was treated this time. I also felt they tried to silence me (saying it wouldn't work out well for me and to stop talking) when I was trying to tell another guest how I was treated in this clinic upon leaving. This is my point of view but if I were you, I would find a different vet. They have gone very down hill and I was shocked at how poorly I was treated. I'm so deeply disappointed

My senior cat Ozzy has anxiety around strangers, but Heart of Chelsea's entire team treats him with…read moregenuine warmth and care. That makes all the difference when you're navigating the medical needs of an aging pet. I started seeing Dr. Romero, who was excellent before her maternity leave. I've since been under the care of Dr. Renee, whose gentleness with Ozzy is remarkable--and the techs supporting her bring the same attentiveness. Every visit feels like Ozzy is in capable, compassionate hands. The team's expertise is obvious. When I had a billing issue come up, the manager Jody called me directly to resolve it immediately. That kind of responsiveness and care extends beyond just the exam room. At Ozzy's advanced age, having such a talented veterinary team invested in his wellbeing gives me real peace of mind. I'm grateful to have found them.

Rude, rough handling, and pushy on excessive medication. Also not particularly helpful in any way…read more Would not recommend or feel safe leaving my dog in their care.

The lady at the front desk is very, very nice. She's super helpful!! The vet herself came off as…read moreuncaring AT FIRST so I understand the other reviews here. However, she saved my baby's life. My dog was NOT suppose to make it. The vet made that clear before she even did the surgery. I realized she didn't want to get our hopes up Incase my dog didn't make it. After the surgery, the vet came out took her time and talked to us and showed us pictures of what was going on with my dog. She seemed to genuinely really like my dog and told us how sweet she was and how my dog was acting like herself after surgery. I greatly appreciate that she was able to my save my dog.. I will go back to her of course.

I have been bringing my dogs over 25 yrs. Dr. Zalas very caring and very attentive to my dogs. Also…read morereceptionist has always been very kind and understanding. Oreo, Xena, Bentley, Bear, and Ruben love it here.

I've had a few appointments here over the past few months and so far they have all been great. The…read morestaff took care of my cats wonderfully and truly made me feel like they cared. The staff and vet alike respond very quickly each time I needed help and made space for us same day or day after even when booked out! Overall the vet seems kind and genuine.

DO NOT GO TO THIS VET. I took my cat during covid for spaying. I left very uneasy. It took them 20…read moreor 30 mins & they returned her awake. Her incision was so small & stitches were crooked. I have had cats many years ago. I had to wait for my cat to come out of anesthesia & pick them up the next day. I didn't understand at the time but she went into heat meowing and wriggling on the floor I thought she was in pain. I suspected she had swallowed a hair tie. I took her to an emergency hospital and they found she did but also she still had her ovary. That bill cost me & $4000.

Saying goodbye is never easy, especially to the ones that we love. But giving your furry-friend the…read morebest experience possible in their final moments can grant a lot of peace for both the pets and their guardians. We said goodbye to our 15 year old (my forever baby) after discovering his incurable cancer. We knew that he needed immediate assistance (he could not hold on for more than a day or so) and we reached out to HomeHeart Vets requesting a same-day appointment. Dr. Samantha Shone made time at the end of her day to come to our aid. Immediately we could tell that she had a kind and compassionate heart, and she was extremely supportive through the whole process. She allowed us to feed him ice cream (his favorite human treat!) as his final memory before drifting to sleep. We spent time cuddling him and saying goodbye before he went on his last big adventure. After this experience, I've realized that allowing your pet to pass at home on their bed surrounded by their family, soft lighting, and a very kind doctor is truly the biggest service a guardian can provide. For anyone who needs this service, HomeHeart Vets is a compassionate choice.

We sadly had to say goodbye to our beautiful torti, Nala. We knew the time was slowly inching…read moretowards having to euthanize her and we realized that she was really suffering, so we needed to let her go. We first spoke to Jasmine and she explained everything and told us so much about Dr. Sara. So, the date was set and Dr. Sara came to our house. Dr. Sara was very compassionate and caring. She really walked us through the process and explained every step thoroughly so we would know what to expect. She allowed us all the time we needed to hold Nala, talk to her and give her a loving goodbye. Trust me, in the future (hopefully not needed), if ever we need these services again, we will be calling on Dr Sara at Home Heart Vets. A Pet Family in Boston