I grew up in Union City, and subsequently have been going to Carlos for about 10 years. While the…read morewait is very long for routine visits, surgeries, and check ups, he truly does care about your animals AND charges incredible prices, and that's why he's so busy. I've read a few reviews about people being taken in after others arrived first-- but I think I can explain part of the reason why. I grew up with 3 pets over a span of 16 years, and when those animals started showing signs of sickness and suffering in their old age, I was devastated. After fully accessing and making sure that euthanasia was the right decision for each of those pets, Carlos would bump me to the front of the line because he does not want to see both the owner and pet suffer longer than they need to. He's even tried to give me senior pets a chance by providing them with daily fluids and different medications to see if they would improve even if their outlook didn't look so good. After my most recent visit with my cat of 16 years, he comforted me while I was in tears, made sure my cat was the least stressed out she could be, and prayed over us after we said goodbye. There were newborn puppies yipping nearby that he had just assisted birthing, and one of the assistants let me see them (not touch of course) and I was able to appreciate the beauty of the circle of life. I received both the ashes and the paw print imprint in just a few days. Carlos CARES. I will be taking in my new young cats to get their spay and will happily wait the long hours to receive the quality care that Carlos provides. RIP Oreo, Waka Waka and Temone. They got the most respectful send off they deserved.

Terrible service, this practice should be closed as services are only provided on their…read moreconvenience. I have been calling for weeks to get an appointment and they refuse to answer the phone, despite Google saying they are open. So inconsiderate, Union City deserves good animal services.

I went in yesterday to get my (fur) son treated for an ear infection and his routine vaccinations…read more I loved working with the manager and Alex (braids). They were very informative and helpful. Dr Starkey was alright; some things bothered me but nothing over the top. He never introduced himself and I can't stand that they seperate us from our pets We arrived home and my dog slept like he just worked a 12- hour shift. Anywho, that's it. That's the review. Happy new year

Very accommodating and friendly office. Dr. Ramirez thoroughly explained everything and took her…read moretime with my questions. I only wish they would not separate us from our pets during the examination as my cat is very anxious, especially with strangers. She seemed to do okay regardless, so all was well

Honestly, I was very hesitant coming here after all the bad reviews. My dog (Bowser) only needed a…read morecheck up to complete his registration for Banfield's wellness plan, but was worried that I'd have a bad experience with staff, long wait times, etc.. I finally decided to take a chance and book with Dr. Hatch based on all the previously raving reviews, and I am really glad I did. The only annoyance was that all Banfields were booked for 3 weeks to a month out, but besides that, everything went smoothly. The day of the appointment, I arrived 15 minutes prior to my scheduled time (there were 3 people waiting outside before me) and checked in through a walkie talkie at the door. The staff came out and brought Bowser in within 5 minutes while I filled out his paperwork, owners aren't allowed in the building yet due to COVID. They called me shortly after to discuss the reason for the visit, explained the wellness plan to me, asked if any vaccines were needed that day, and told me the doctor would call me when Bowser was ready. Dr. Hatch called me 10-15 minutes later to discuss everything that they had done (bloodwork, tests, check up) and told me since the plan covered a dental cleaning, I should schedule that since it's good preventative care. I had a few more health questions to ask and Dr. Hatch was patient/helpful and took his time to explain everything to me. A few minutes after that, Bowser was brought back out, I scheduled his dental cleaning, and we were on our way home. The total time from getting there to leaving was no more than 30-40 minutes. I don't know if I was just there on a good day but I had a great experience. All the staff members I came in contact with and spoke with over the phone were friendly. Wouldn't hesitate to bring my pup back here.

Im just a little disappointed because online it let me book an appointment for after 12. This was…read morean urgent appointment. I drive there and they tell me that usually they call and let people know that they don't actually do appointments after 10. They didn't call me. So I find out there that I do not have an appointment. This is on whoever runs the scheduling website, that needs to be fixed cause you're just wasting peoples time.

I don't usually write reviews, especially during such an emotional time, but I truly felt compelled…read moreto share my experience with Veterinary Emergency Group (VEG) Hoboken. I understand that many times veterinary hospitals receive negative reviews because we are in a heightened emotional state when our pets are sick or in crisis. But my experience here was the complete opposite, and I feel it's important to recognize the incredible care they provide. I rushed my beloved dog, Bella, in during a medical emergency, not knowing just how serious her condition was. From the moment we arrived, the entire staff treated us with such kindness, patience, and compassion. They took the time to thoroughly explain her diagnosis and condition in a way that made me feel supported and informed during one of the most overwhelming moments of my life. What stood out most was not just how they cared for Bella, but how they cared for every animal in their ER. I witnessed firsthand how attentive and gentle they were with pets whose owners weren't present--comforting them, monitoring them closely, and treating each one with genuine love and respect. That meant everything to me. Tragically, Bella passed away the very next day. When I returned for her cremation, the staff showed me an incredible level of compassion. They comforted me in a way I will never forget. In such a painful moment, their empathy and kindness brought me a sense of peace that I didn't know I needed. I am beyond grateful for the care, dignity, and love they showed my sweet Bella--and for the compassion they showed me. Thank you for everything you do for our pets and for the people who love them.

I would strongly recommend to take your pet here for emergency needs. Do not hesitate…read more I am part of several animal rescues and my new foster pet needed some vet TLC. I called a few places where they did not accept rescue care. I was very impressed with the quality of care and bedside manner for the pet and for myself as this is my first time taking a an animal to the vet they were very patient with my questions and teaching every single healthcare, professional and caring and Understanding.

We were recently recommended Pawfessional Pet Care from a friend who has been using them for almost…read more10rs! We've been lucky to never need iut sourced care for our Frankie until now. We were so impressed and at total ease with the love and care John gave our Frank. And Frank just loves him! His prices are great and John has a comforting report with pets. We will definitely use Him as our go to care when needed!

He is such a professional! I've used his services twice for my cats and I've never had any doubts…read moreabout their safety, food, or litter box! He spent time in my home to make sure they were ok and not alone. He sent pictures before and after of their bowls and box each visit. And even some of the head scratches and leg rubs! My shy kitties made a new friends and trust him just as I do. He is a wonderful person that loves animals and they sense it too. I will continue with his services any time I need to be on an extended trip. Thanks John

i bring my 3 month old bichon frese to hoboken animal hospital we have been to them 3 times with my…read moredog and they have been so nice and caring. i have had great experience. very good doctors..

I feel that all they care about is money, and I did not feel they were acting ethically when…read morecharging me when they said my charges would be the exact same as my last visit as it was for the same exact issue. Upon bringing up the nearly $100 discrepancy, the vet and staff denied responsibility and tried to tell me it was my fault even though they showed me the bill from the last visit and I okayed that charge, not the new one they sprung on me. Additionally, my dog was screaming when I was waiting to get medicine, and the vet told me not to worry about it and to let her finish talking even though my dog NEVER sounds like that and I was expressing concern. To top it all off, she couldn't even say with certainty what my dog was ill with and in no way instilled confidence in me. In general, I did not feel like she cared about my experience as a long time client or for my pet's well being. Even with the tech, I had to repeat myself over and over for why I was there and I did not feel heard. I have been coming here for years with positive experiences from other techs and vets, and I was so disappointed by how I was treated this time. I also felt they tried to silence me (saying it wouldn't work out well for me and to stop talking) when I was trying to tell another guest how I was treated in this clinic upon leaving. This is my point of view but if I were you, I would find a different vet. They have gone very down hill and I was shocked at how poorly I was treated. I'm so deeply disappointed

Thank you, thank you, thank you!!…read more I took my 21-year-old baby Chihuahua in on Saturday without an appointment. I live in LA, so being so far from home and waking up to my dog with a swollen face was incredibly stressful. I found your clinic on Yelp, trusted my gut, and decided to come in -- and I'm so grateful I did because we truly ended up in the best hands. From the receptionist, to the nurses, to the doctor (I wish I could remember her name!) -- everyone was absolutely amazing. You were kind, professional, knowledgeable, and so caring. Thank you for squeezing us into your schedule, especially so close to closing time. It meant so much to me to see how deeply you cared for Limbo. My friend just moved here, and I already recommended your clinic to him. Anytime we are in New York with my baby, we will definitely come back to you. Thank you again so much for everything!

DON'T take your dog here if you care about their well being. That really could be the total sum of…read moremy review. I've gone back and forth over whether to write a review or not, but at the end of the day, this is about our besties, who for many of us are our children.. I wish someone had warned us about the lack of "heart" in "heart" of Chelsea, their irresponsible and incompetent care before we found ourselves in this position. On Saturday morning 1/13/24 my husband brought our dog to HOC with a fractured humerus. At first, things seemed great as they called around to find an option to get us to a hospital with a surgeon on call and recommended American Medical Center. Unfortunately, everything else that followed was unprofessional, unacceptable, and unbelievably upsetting. For whatever reason, someone at HOC told us to arrive at 4 a.m. to AMC and that his x-rays and records would be sent. At 8 p.m. I called AMC and they said they'd never heard of any individual being told by their vet (or any person) to come at 4 a.m. and couldn't understand why we were told to do that. They said that was highly irregular. At this point, we'd now lost valuable time since apparently there had been a surgeon on staff earlier and possibly could have gotten him on the schedule that day and now with it being MLK Day the following day, we'd likely not be attended to right away. They also had no X-Rays from HOC. (HOC would later put the blame on AMC, a 100-year old institution with a stellar reputation.) My husband was told at the time of the visit, "if we had questions or concerns, we should page the doctor on call and they'd be able to help. Not to worry." Awesome (in theory). After AMC said the info HOC gave us was incorrect and confusing, we called and paged the HOC doctor on call. And TWICE a person who did not identify herself called back. She had no idea who we were, what we wanted, why we were paging and after we explained everything and expressed our panic and concern, she not only provided us with no sense of security or any information of any kind at all, but she was totally dismissive, said she couldn't be of any help and hung up after less than 3 minutes with no answers. I can't imagine that was a doctor and if was shame on you. HOC's manager Jody later insisted that was the doctor we spoke to, which was even more worrisome to know that a doctor could act like a teen working the late shift at Taco Bell. Hoping the original doctor was right, we showed up at 4:30 a.m. And it was pointless. Had we gone after HOC, we could have gotten on a schedule, but instead lost a day. But I digress. our dog was taken in at that time. ... And we get told he may get surgery that day but most likely not. Later in the day the surgical team calls and said it'll probably be Monday or more likely Tuesday. WHAT!!! And we are left with a lot of questions and, being dog dads, left in anxiety-filled confusion. Here's where it goes from bad to the completely unacceptable and unconscionable. Again, we did what we were told to by the original doctor and paged the "doctor on call." A woman called back, and I explained everything. I was clearly a distressed dog dad and she literally told me "I don't know anything. I am only the person answering calls from 7 to 9. I can not be of any help. I don't have info. This isn't anything I know. Sorry. Bye." And I say this will all seriousness an no sarcasm intended, I have had more compassion, information and professionalism from the DoorDash delivery person about a food order than I did from your "on call" person over my canine child who was in an animal hospital ICU. Yet, as if it could not get any worse or more infuriating ... this morning we got a call from someone at HOC and my husband spoke to her this time. He explained everything and how we had just paid $10K and were told that the surgery could go to Tuesday or Wednesday and now and the response was, do you want me to call around to find you another hospital to go to. What the hell?! That was the sage advice and suggestion. Knowing we had now paid you $1,400, including $400+ for X-Rays that were never sent and had to be redone (essentially costing us $400), and knowing our dog was already in the ICU at AMC (where HOC suggested) and that we paid $10k, they thought having us go find a new surgical team at some other place in some other part of town, disrupt him and move in his fragile condition and pay another $10k (potentially delaying surgery further and potentially causing more damage to his injury and traumatizing him even more (not to mention the trauma we were already experiencing) was the wise, secure and sound medical advice you had to offer. We accepted years ago that choosing HOC meant paying a little more because the care was basic: shots, blood work and the occasional eye infection. I would not trust them with the care of any animal, and could never in good conscious recommend them to anyone.

The lady at the front desk is very, very nice. She's super helpful!! The vet herself came off as…read moreuncaring AT FIRST so I understand the other reviews here. However, she saved my baby's life. My dog was NOT suppose to make it. The vet made that clear before she even did the surgery. I realized she didn't want to get our hopes up Incase my dog didn't make it. After the surgery, the vet came out took her time and talked to us and showed us pictures of what was going on with my dog. She seemed to genuinely really like my dog and told us how sweet she was and how my dog was acting like herself after surgery. I greatly appreciate that she was able to my save my dog.. I will go back to her of course.

I have been bringing my dogs over 25 yrs. Dr. Zalas very caring and very attentive to my dogs. Also…read morereceptionist has always been very kind and understanding. Oreo, Xena, Bentley, Bear, and Ruben love it here.

DO NOT GO TO THIS VET. I took my cat during covid for spaying. I left very uneasy. It took them 20…read moreor 30 mins & they returned her awake. Her incision was so small & stitches were crooked. I have had cats many years ago. I had to wait for my cat to come out of anesthesia & pick them up the next day. I didn't understand at the time but she went into heat meowing and wriggling on the floor I thought she was in pain. I suspected she had swallowed a hair tie. I took her to an emergency hospital and they found she did but also she still had her ovary. That bill cost me & $4000.

My dog was 11 1/2 years old. I have taken him always there every six months or sometimes even…read morebefore that and one day in December he could not breathe. I took him to Hoboken emergency care and they said he was having heart failure. How could you take your dog to the veterinarian Since he was a puppy and nobody says anything I had taken him two weeks before that for his tooth and no one said anything to me about his heart failure. Nobody called me back. They just gave him antibiotics so they took my money and did not say what the dog had Now I have a new dog and I wouldn't go there for the world.

We sadly had to say goodbye to our beautiful torti, Nala. We knew the time was slowly inching…read moretowards having to euthanize her and we realized that she was really suffering, so we needed to let her go. We first spoke to Jasmine and she explained everything and told us so much about Dr. Sara. So, the date was set and Dr. Sara came to our house. Dr. Sara was very compassionate and caring. She really walked us through the process and explained every step thoroughly so we would know what to expect. She allowed us all the time we needed to hold Nala, talk to her and give her a loving goodbye. Trust me, in the future (hopefully not needed), if ever we need these services again, we will be calling on Dr Sara at Home Heart Vets. A Pet Family in Boston

Saying goodbye is never easy, especially to the ones that we love. But giving your furry-friend the…read morebest experience possible in their final moments can grant a lot of peace for both the pets and their guardians. We said goodbye to our 15 year old (my forever baby) after discovering his incurable cancer. We knew that he needed immediate assistance (he could not hold on for more than a day or so) and we reached out to HomeHeart Vets requesting a same-day appointment. Dr. Samantha Shone made time at the end of her day to come to our aid. Immediately we could tell that she had a kind and compassionate heart, and she was extremely supportive through the whole process. She allowed us to feed him ice cream (his favorite human treat!) as his final memory before drifting to sleep. We spent time cuddling him and saying goodbye before he went on his last big adventure. After this experience, I've realized that allowing your pet to pass at home on their bed surrounded by their family, soft lighting, and a very kind doctor is truly the biggest service a guardian can provide. For anyone who needs this service, HomeHeart Vets is a compassionate choice.