Incredibly impressed with every aspect of this amazing vet! The staff are kind, thoughtful and…read moreclearly love their jobs and our fur babies! The vet took his time and made us feel like his only patients. At one point he was holding my little one like a Buddha baby, she was in heaven! The price was also considerably less than I expected. She can't wait to go back and I'm delighted to have such a wonderful place to take her! Thank you Solid Rock!!

Took my animals to this vet for 4 years during my undergrad. They gave my pets the absolute best…read morecare! We had to move away but if you are in the area I highly suggest this veterinary office. They always treated us with respect, loved our animals, and had great overall prices!

The workers are really sweet to your pet. The fear free thing is really cool. I'd never heard of…read morethat before. I brought my cat in for a nasty ear infection. They have a diffuser with cat pheromones, calming spray on a blanket, cat toys, cat treats, and even CAT MUSIC Seems like a really legit and good place. Felt like a gucci vet or something. Not 5 stars cuz it cost me $200 for one visit I'm just glad my baby is gonna be okay.

We brought our much-loved 3-1/2 year-old mixed breed, Alice, to Striegel Animal Hospital for…read moreextraction of a broken tooth. A pre-op exam was done by Dr. Cressey, who found her fit and healthy. Surgery was performed 5 days later on a Tuesday. Alice initially appeared to recover normally, but by the following Sunday she refused food and became lethargic. As Striegel was closed, we took Alice to Lakeside Veterinary Hospital in Carbondale IL., where they determined that she was dehydrated and that her stitches had opened. Bloodwork indicated a low white blood cell count. The wound was cleaned, she was given fluids and anti-nausea meds. She was prescribed an antibiotic to be given only if she ate. We were advised to return to Striegel for follow-up. She would not eat and so we returned to Striegel the next day, Monday. Dr. Cressey examined her at length and said the extraction site was fine despite the missing stitches. Although blood test results were borderline, Dr. Cressey diagnosed pancreatitis based on abdominal sensitivity. We were told that simple anxiety could sometimes trigger such symptoms in a dog. Alice was again given fluids along with pain meds and an appetite stimulant. We we're instructed to feed her as best we could but not to administer the antibiotic unless she ate. We were not provided with an emergency telephone number or any recourse to after-hours immediate care. In the middle of the night, Alice's breathing became labored and she began to cry. We did our best to apply pain medication. At two-thirty on that Tuesday morning, as we drove toward the only 24-hour clinic we could find, two hours away near St. Louis, Alice died in my wife's arms. Three weeks later, I can still hear my wife crying as I write this. A necropsy was performed at the U of I Veterinary school but results were inconclusive. Striegel called to inform us that the invoice for that necropsy was ready a week before the report was returned. Like other doctors, veterinarians swear an oath upon graduation: primum non nocere, first do no harm. Striegel did irrevocable harm to our Alice, deep and lasting harm to me and my wife. They did not provide the thorough, responsible care and follow-up we were promised and dutifully paid for. Alice was our best friend and constant companion. If you care for your pet as much as we did for her, you would be well advised to look elsewhere for a good veterinarian.

every time I've been to stone creek it's always pretty quick, our last visit they told me over the…read morephone the doctor wouldn't be there but they could still do my pups booster shot, quickest appointment I've ever been to lol. I recommend anyone who asks where they should bring their pets. (plus the cute cats are always a bonus, it helped my puppy pretty much have 0 interest in cats too)

Very accommodating with short notice appointments, friendly and competent staff, helpful with my…read morecat's problems.

The vet techs here are extremely kind and gentle with my cat. They can usually get you in very…read morequickly, even during a pandemic where they're dealing with an overflow of patients from all the vets nearby which are closed. I've unfortunately had to take my little buddy here three times now and each time he has been taken care of and treated well. I came in sobbing once convinced my pet was dying and everyone was so calming and reassuring. Only thing negative thing I will say is it is really expensive. Between the three visits I spent over $350 on what could have been closer to $75 at a regular vet or the low-price veterinary clinic timber-trails. But unfortunately I haven't had the luxury of being able to go there as they've been closed for a month and have a month to go! That being said, can you really put a price on the value of knowing your pet is going to be okay and is getting the treatment they need? All in all, they're fast, prompt, patient, detailed, and always there if you have questions. This place has calmed my nerves so many times and I appreciate them so much. Ps: indoor cats can get tapeworms apparently! And its appalling and disgusting and not a good time so treat your indoor cat for fleas. :)

As an animal lover, I would bring strays in to get checked for chips. I brought my cat there once…read morebecause she wanted to fake a GI (gastrointestinal) problem. Over this past week, I've brought my guinea pig in 3 times for urinary tract issues and GI issues, it wasn't improving like any of us hoped. I had to let my fur baby go to rest and the staff was so supportive of my decisions. Dr. Thomas and the rest of the staff treat small animals like any other pet/family member and that is what has made this process of mourning a lot easier. If my rabbit ever needs to get looked at, I'm coming here. I'm even considering switching my dog and cat to them. Thank you so much for your time and assistance. It's very evident that you all have great bed side manner. Will recommend to everyone - 1 star because the prices suck honestly

Dr Miller Has been our life long family veterinarian. he and his staff have always showed kindness…read moreand compassion when interacting with them. my most memorable event this back to you late 1960s on my pet Siamese cat "Sam" Who was an outdoor cat He had been missing for several days when our neighbor discovered that he was in their garage He apparently had sustained injuries suspected to be a ruptured diaphragm from being struck by a car We sought Vet care And were advised by Dr. Miller That he had a ruptured diaphragm And that he would have to be put down. A traumatic and emotional event. We said our goodbyes and left him in the care of Dr. Miller. 4-6 weeks later We received a call from Dr. Miller's office staff who informed us that he did not like giving up on injured animals and that he had ordered a special airway that could be used in surgery to provide respiratory support during cases. So he proceeded to repair the ruptured diaphragm. and during the surgical procedure one of his staff members provided respiratory support during so that Sam would have oxygen. We had quite an emotional reunion. I remember that my mother offered to pay Dr. Miller for his care of our cat which was declined.

I'll miss T.O. as he's retired. But, his staff and their new Vet are just as awesome!!…read moreThanks, you guys.

I went to Central Animal in Herrin! Dr. Portee cured my…read moreepilepsy when no one else could and saved me from cancer!

This practice neither cares for their animal patients nor their owners. My sister and her family…read morelost their beloved dog potentially due to the negligence on behalf of the vet and staff at Central Hospital. They had seen him for two days and continued to send him home in spite of my sister's insistence that he was in distress. They didn't even do bloodwork!!!! After informing them of their loss, they offered no compassion or interest in how he died, (after being rushed into surgery to an animal hospital two hours away), nor did they show any interest in how he went from being "ok" to losing his life two days later in emergency surgery. I wouldn't trust them with my family pet and nor should you.

I don't like this Pet Wellness Vet facility or Great Paws Pet Lodge Kennel/grooming care. I have…read morehad experience with both over the last few years and have been less than impressed each time. I knew they were not great, but trusted they would provide my dogs with the basic needs all living things require. My most recent experience was disillusioning, and confirmation of the incompetence pervasive throughout these two facilities. After leaving my dogs in their care for a five-night period, I returned to find one of my dogs in need of immediate healthcare. His labored breathing and deep hoarse cough were strong indicators something was seriously wrong. My own vet immediately placed him in oxygen, not sure he would survive the night. He was severely dehydrated, with fever and labored breathing. My daily phone calls to this kennel gave me assurance my dogs were doing fine; however, the day I returned to get my dogs, I noticed they were not being cared for according to the instructions I left or their agreement to follow them. My effort to return to this kennel to inform them of my dog's condition and gain information about their routines and protocols while my dogs were in their care, proved futile. I was told there was nobody available to help me. When I inquired about mgt., I was told there was none. I asked about the hierarchy of mgt, however, nobody knew anything about that or who it involved. When I told them I would be filing a police report and contacting my atty in an effort to get the information I was seeking, it resulted in a hostile response from the person who suddenly appeared as manager on duty that night; and I was told I could be escorted out and told I'm not welcome there. They were not interested in my observation that my dog's water bowl was empty when I arrived to get him or that the food bowl filled to the brim with a lot of dry food spilled across the floor, may have been factors in his condition. They expressed no interest in the condition of my dog or in the desire to take note to prevent this from occurring to another pet. Their inability to be forthcoming with information and their evasive nature in spite of their mission statement and their statement on Great Paws Lodge website proclaiming their dedication to you and your pet, is worth noting. I am posting this review because transparency in business and customer service is important, and because it will strengthen the pattern clearly emerging in the reviews for this business.

i can honestly say i HATE this place and won't be going back. i loved the first visit i had with…read morethem, after that it just kept going DOWNHILL. first, my dog had heart worm treatment a couple months ago, had to pay $3000 for it.. it was quoted like $1800-$2000.. then i took my dog there today because she wasn't walking right, her back legs kept coming out from underneath her and she can't keep her balance, she's running into the walls, doors, and everything else, she has rapid eye movement, a head tilt, and she threw up last night and was coughing.. paid $300 for them to ONLY look at her and take her blood and urine.. they came back and said nothings wrong with her and sent us home with an anti-inflammatory medication "in case" she pulled something in her back... i called about the rapid eye movement after the visit and they said she's probably just over stimulated and let her lay in the dark with air conditioning.. WHAT? i'm going somewhere else tomorrow morning ASAP because something is just NOT RIGHT. They are also just NOT FRIENDLY, and they OVER CHARGE!! Quotes are never right and they DO NOT CARE ABOUT YOUR ANIMAL!! edit: TOOK HER TO WEST FRANKFORT ANIMAL HOSPITAL AND THEY SAID SHE HAS AN INNER EAR INFECTION CAUSING VESTIBULAR PROBLEMS!! she has to have 4 medications, ear drops, and had to have 2 shots!! and it was STILL $70 CHEAPER THAN PET WELLNESS EVEN THOUGH PET WELLNESS TOLD ME NOTHING IS WRONG WITH HER AND SENT HER HOME!! I called to complain, and was told a manager would call me back about a refund. NEVER got a call back. I called back the next day, and after a heated discussion where they tried to give me the run around and smooth me over, they say it's not possible to receive a refund and they will be calling me tomorrow. Not sure what for, but will be looking forward to it!! I paid $570 TOTAL between both facilities to find out my dog has an INNER EAR INFECTION!! ALMOST $600!! RIDICULOUS!!

I recently took my flemish giant for an exam and first off, the sweet lady at the front got us…read morechecked in and made us comfortable. We had great conversations. I wish I could remember her name to give proper gratitude! Secondly, Wes was awesome, he checked us out and got our next appointment set up quickly! they both also showed us some deeply loved animals that either live there currently or has lived there at the hospital! and last but not least, Dr. Parton was very helpful and Professional at his work. He answered all my questions. My flemish giant liked Dr. Parton so much he got to leave his mark on him! haha! 5/5. would recommend!

one of the rudest vet offices I've ever been to. The staff was not patient or kind or of any sort…read moreof quality and treated my animal like a nuisance rather than an animal that needed help. The office itself is not taken care of; it looks and smells like it hasn't been cleaned in ages. I would not recommend this vet at all.

GO FAR AWAY. Petco bought this location and they are not charging more than double and do not…read moreinform you prior to payment. We took our kittens in for round 1 shots exactly 1 month ago for $120.00. 1 month later petco purchased this vets office. My wife took our kittens back for round 2 of the same shots.. 336 DOLLARS!!!!!!!! NO WARNING OF PRICE INCREASE!!!! WE WILL BE DISPUTING THIS THROUGH THE BANK

Dr. Parker and his staff are the BEST! ..Kind, Professional, caring and they bend over backwards to…read morehelp your furbaby. We were going to another Vet for years, but he retired and were concerned about choosing another Vet, but we were pleasantly surprised at how welcoming the doctor and his staff were. Their office is immaculate, the doctor's prices are reasonable and THEY care. So happy to find a knowledgeable doctor for my pets that we can count on!

Zero stars!!!! I had a death and the family and paid to have my chihuahua kenneled here. When I…read morepicked him up he was very sick and needed to go to the vet. In short this place GAVE MY DOG KENNEL COUGH!!!!!! I refuse to take my business here ever again

One thing bad about them is that you can't get your pet back after 5 pm. If you happen to get back…read morefrom airport and it's 6 pm? Too bad. You'll get charged for another day and pick pet up next day. And they live next door. It's not like they're going out of their way. In a small community, word of mouth can kill a business.