UPDATE: This place is under new ownership and since my review was for the old staff, it no longer…read moreapplies. ******************************* I really wish yelp would allow zero stars. When we first moved to Pueblo almost two years ago, this place turned us away with an actively dying dog because we didn't have an appointment. My husband and I had just moved here from Phoenix and had been here for less then 24 hours before our elderly great dane became very ill. That evening, I frantically looked for an emergency vet, but could find none. The first thing the next morning (after a very long, difficult night), we drove to this place as it opened and explained to the girl at the counter that our dog was in the process of dying. She said she was "sorry" but couldn't fit us in. I explained that I was not exaggerating, we were new in town and needed help desperately. I was turned away because "there was nothing she could do" and we didn't have an appointment. For a medical facility, this kind of behavior is beyond reprehensible. Even now, two years later I'm sickened by the thought of how we were treated there. We did find a vet that helped us help our dog and he was dead by noon that day. Please avoid this place, as they care nothing about the animals. Oh, and if you do use them and you have an emergency, make sure you have an appointment, first. p.s. since then, we found Mesa Veterinary Clinic and they are wonderful. They offer emergency care on off hours and if we had only known about them when we first got here, there is no way we would have been turned away.

If only we could give zero stars. You as the customer, are…read morenothing more than a revenue source to this company. They do not care about the animals. And they have 0 tact and respect when speaking to the customer. I've never had a bill less than five hundred dollars for just a yearly check up. But we pay it, because we care about our animals. Last time I went. They charged me $1,500. We were only seen for about 45 minutes, my dog had an ear infection. They told me the next time I bring my dog in that I needed to sedate him. Because he's hyper, not aggressive.But because he's hyper. I agreed to do so, but I have never had to give my dog such large set of pills. This required some extra time before bringing my dog into the vet. So on the next visit, i did as they ask, but because I was 12 minutes late. They canceled my appointment and told me to leave, reschedule and come back anything time. Meanwhile, my dog was already going through sedation, getting drowsy and had blood shot red eyes. If you don't see this as a problem, I guess you can go to this place. But for me, this is insane that you would allow a dog to be sedated and then not see him. Because of twelve minutes difference. The only reason I was bringing him in was to verify and see if he had an ear infection. He is a German Shepherd and this is a common issue for this breed. I was looking for some alternative options to help get rid of his ear infection. I was even willing to pay the $1,500 yet again. For their 45 minutes of advice. But clearly they don't care about the animal that is not their priority. They want to turn through clients quickly. And if you are an inconvenience to that, then there's the door. Im sure they would love to charge me for more sedation pills to, and why not just drug your dog twice in 1 day for being hyper.. a dog... anyways.... After I tried to express to them my concern with this poor business experience in the lobby, while seating down,and calmly petting my dog, the older lady at the front desk with white hair decided to stand up and talk over me. Telling me that I needed to be on time. I'm not saying she's wrong. But you don't need to tell a grown man to not be late, When he knows he's late. What you need to do is help figure out how to make this situation better. Knowing that the dog is now sedated and in need of medical attention, just do your job. I delt with late customers my whole life, things come up, problems happen, we cant control every situation. But we can help make it a better one. Anyone from Pueblo knows this bad business practice in are area, putting time and money over clientele situation. You need to learn to respect the client and help them. Despite inconveniences, dont be disrespectful and tell them how to better time manage. You're not there mother and you do not no what's going on in there life. Do your job help the animals.

Mesa Vet Clinic -- 1st Choice…read more Competent, caring, compassionate - describes all Mesa Vet staff members who cared for my beloved boxer. Simba was respectfully & tenderly treated as he left this earth. Many thanks, Anna

They are wonderful! They take the time to explain everything!!! They are great... they were so nice…read morewhen my cat died.. now with my new puppy I would not want to go anywhere else.

I am visiting from out of town for the holidays and my labradoodle hurt herself playing too hard…read more They were able to get us in same-day, do x-rays and confirm it was just a sprain. They wrapped her up and sent us home with meds. Very kind, professional and flexible with getting us in so fast. Dr. R was fabulous. Highly recommend!!

Ever since this place changed ownership I've had nothing but bad experiences. I had a cat get ring…read moreworm and they couldn't plan a prescription with kingsoopers, I went there three separate times after them saying they ordered it and each time king Soopers claimed they were never contacted about the prescription. It took two weeks after my cat being diagnosed for me to finally get the prescription. My cat had already had ring worm for a month because they couldn't see me for two weeks, before I finally got a prescription. Now my partner calls them to schedule an appointment because our cat hasn't been eating or drinking water and he asked for an appointment for a Thursday. They scheduled him and when he took the cat in they said he missed the appointment because it was on Wednesday. He works all day so that's why he requested a Thursday appointment and they still couldn't get our very lethargic pet in to see her. We've been going here for 9 years and now I have to look for a new vet when this town has no openings.

I would leave negative stars if I could. Being a vet tech myself, they are neglectful and do not…read moremeet the moral standards of a veterinary practice, in my opinion. There was a dog hit in the highway and the dog was brought into the clinic and instead of scanning for a chip to notify the owner, they sent the dog to Colorado Springs where it died on the way instead of having its family by its side. Absolutely CRUEL, DISGUSTING, and IMMORAL. As a vet tech of 14 years, I would NEVER bring my animal here, especially after reading other reviews.

After a customer for 17 years and 7 pets that used this vet. I can certainly say we have moved on…read more Their customer service has gone so far down hill. I can no longer justify there high prices. Had a really sick dog a couple years ago I was made to wait 4 days to be seen. When we finally went to appointment they advised of a horrible rare infection and to go to the ER pet hospital in Springs when arriving at ER they quickly diagnosed dog that it was to late wouldn't survive. And said they have no idea why Hill Top vet gave us this false hope and sent us to ER. Maybe because it was 3 pm on a Friday and they just wanted to go home??? Just recently had a dog with an eye bang bang was running 10 minutes late to appointment they refused to see my dog said I had to reschedule. That they are short staffed. You wouldn't expect this response based on the prices they charge. I can't tell you how many dozens of times I've waisted of my life waiting and waiting in the examination room at this vet. But you don't be 10 minutes late or your pet will be refused service and suffer. It's clear at this point all they care about is $$$$ and getting coffee breaks on time and not your pet. Currently searching for new vet in Pueblo West. Sure miss DR. Kathy the old owner of this vet.

Made the grave mistake of walking in the door during normal business hours to ask a question since…read morethey weren't answering the phone and got screamed at by one of the staff! Told me to get out and wait in my car. Explained I did not have an animal with me nor was I picking one up. Just needed to ask a question. I have used this business in the past, and I will absolutely never go back after being treated so rudely!

Nice place with nice people and great prices, but they asked three separate times if I wanted her…read moretattooed and each time I said, NO. It even looked like they wrote it down each time, but when I picked her up, she was tattooed. I love donating during the holidays and that mistake cost them a four digit donation.

They are amazing people, from reception, vet assistant, and vet ! I am always confident of good…read morecare when I go there !!

Dr. Smith and his associates have been amazing to our female Catahoula, with two separate…read moreemergencies. Once- she got into some food that she shouldn't have. Dr. Smith ran every test they could to make sure our girl was okay. The second time, she had gotten into it with another dog and somehow had her cheek ripped WIDE open. Dr. Smith took her in without hesitation, stiched her up in minutes and immediately had her on antibiotics. Pricing is fair, but that doesnt really matter when it comes to our fur-babies. (Plus they accept care credit!) We're extremely thankful to have a great veterinarian on speed dial.

Had a awesome time picking out a new cat. The staff were very helpful and kind. We had all the time…read moreto hang out and visit the cats. The cats were very well taken care of. Thank you Diana smith

I saw a post for a cat that had been rescued. It had been found at a truck stop. I emailed them…read morebecause she looked like my cat that had jumped from our vehicle while at a truck stop when passing through that area. I asked for information and was informed I needed to come in. I am not from there. As I said we were passing through. So I emailed back explaining this and how she looked like mine and how their story was the same. They have yet to respond. It's been several days. I intended to follow up again but found it difficult to understand why they wouldn't be more helpful in a possible reuniting.

All the staff at Belaire are welcoming and kind to our doggies! They fit us in easily when we have…read morea real need.

We were clients of Bellaire Animal Clinic in Pueblo for 3 years. They were never particularly…read morecompassionate or caring -- with our pets or with us -- but they seemed professional enough at first. A year and a half ago, we adopted a dog with epilepsy who requires daily phenobarbital. Even though Bellaire performed the initial exam (covered by the Humane Society), they refused to provide a written prescription, forcing us to purchase the medication directly from them rather than using affordable options like Chewy or Amazon. The pricing was also inconsistent -- we were charged the same price for 30 pills at one point and 40 pills at another, with no explanation. At his annual bloodwork in May, we were quoted $85 over the phone but charged $173 at the visit. They claimed this was for a "complete screening," but that wasn't communicated ahead of time. We recently switched vets for these reasons. In reviewing our records from Bellaire, we discovered a receipt showing allergy medications under our epileptic dog's name -- for a completely different pet. When we called, Bellaire confirmed it was a mistake but offered no apology or concern about the confusion it created regarding what medication our dog actually takes. During that same call, we asked them to send our new vet the results from our dog's most recent bloodwork. Instead, they only sent a payment receipt -- no lab results or test values. Their actions were not just unprofessional, but questionable. Other vets we've spoken to have said it's "not right" that Bellaire refused to give us our dog's prescription. It seems like this was done to force us into buying the medication through them, and they charged inconsistent prices on top of that. We would not recommend Bellaire. If your pet has ongoing medical needs, we suggest you reconsider taking them there.

I've been here more times than I'd like in the last 2 months with 3 fur babies who all decided to…read moreget their own unique ailments within a short window. The care and compassion shown by the Drs and care team is amazing. I feel heard, seen and cared for and they are all amazing with the animals. The front desk/ office staff is less compassionate and could probably use some customer service training but I also bet they get a lot of garbage from people arguing over cost, wait times, etc...

I've been bringing my dogs here for over 10 years. The vets and techs are outstanding,…read moreknowledgeable, compassionate, and great with animals. But the front desk staff is a different story. They'very become rude, cold, and unprofessional. I no longer feel like a valued client--just another number. Most recently, I was told over the phone to bring my dog in for the walk-in clinic. I arrived just an hour later, still well within the clinic's posted hours, and was turned away for being "too late." No empathy, no flexibility, just a dismissive attitude. It's disheartening to see such a great medical team undermined by a front office that clearly doesn't prioritize people or pets.

As soon as we started asking prices on all the services and vaccinations he was insisting we needed…read morewe were lectured that if we couldn't afford 3 dogs we shouldn't have them. He gave them a cursory exam and gave us no feedback on the health of our dogs. He wouldn't even touch their mouths to look at their teeth and used a tongue depressor to lift their lips, very strange. They doubled up on vaccinations that were still good for a year. It was all about the money. Then, after spending more than $600 on exams and vaccinations we were $46 short. OMG you would have thought the world ended. He wouldn't give us medication for one dog and wouldn't give us the rabies tags. Then he gave us a humiliating lecture. Inferior exams, vaccines we didn't need and demeaning lectures from a nasty old man. He even had the nerve to say he lived on a fixed income too because he could only work so many hours. Oh poor man, I felt real sorry for him. The staff were all very nice. The doctor was a total inept jerk.

Went in to ask a simple question about a prescription for my dog that I've been taking there for a…read morewhile and was immediately given an attitude and some weird excuse about why i couldn't get my pets heart guard unless I purchased through them. The way the doctor came out and talked to me was extremely rude as was the receptionist. I told them I no longer want services from them and will be going to another vet. Very unprofessional and condescending plus their prices are outrageous. I wish I never brought my pet here.