They were very helpful and supportive I took my time with my loyal beautiful Bettsie..They put her on a cart as Bettsie couldn't walk without being in pain .. read more

Veterinary Emergency Center - Myself and Bettsie giving me a good bye kiss - Emergency Pet Hospital Near Me - Manchester, New Hampshire

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HIGHLY RECOMMEND! On President's Day at 11:30PM, we had to bring our 10-year-old Australian Shepherd, Brody, to the Veterinary Emergency Center of Manchester for urgent care, and despite the unexpected and heartbreaking news we received, the experience could not have been more compassionate or professional. It was determined that the issues Brody was experiencing was due to cancer in his lungs and he likely only had 1-2 days left. From the time I called to find out how to proceed, to the moment we walked in, the entire staff treated my wife and I -- and Brody -- with extraordinary kindness, empathy, and respect. They took the time to thoroughly explain everything, answer our questions, and make sure we felt supported during an incredibly difficult moment. The doctor we met with, Dr. White, was very knowledgeable and professional every step of the way. The facility itself was clean and well-maintained, which added to our sense of comfort and trust. While we wish the outcome had been different, we are deeply grateful for the care and compassion shown to our family. I would HIGHLY recommend this facility to anyone in need of urgent veterinary care. read more

Please, before putting yourself and your pet in this situation, take the time to read the reviews. I had an extremely disappointing and distressing experience at this clinic. I brought in a four-day-old newborn puppy as an emergency, immediately after performing CPR, because the puppy was struggling to breathe and was actively dying. After arriving, we were placed in a room and left waiting for over two hours without seeing a doctor or receiving any update whatsoever. No one came to give a update , no one assessed her condition, and no one communicated with us. After two hours of waiting, I had to go to the front desk myself to ask what was happening and whether there was any news. I was told that someone would come to see us shortly. Another 25 minutes passed, and still no one came. At that point, I could no longer continue waiting in the room and had to step outside. The only explanation we were given was that after more than two hours, the doctor still had not been able to see my emergency puppy because they were "too busy." The only thing they did for my puppy was place her on a heating pad. He was never examined, despite being brought in as an emergency and clearly in critical condition. This was by far the worst service I have ever experienced at a veterinary clinic. My puppy is alive by pure miracle, not because of the care provided at this facility. I do not recommend this place at all, especially for emergencies. No pet owner should have to go through this level of neglect during such a critical moment. read more

I wrote a review last night that I took down this morning. I'm pretty upset with you folks. I took it down because even for me it was brutal beyond my own standard, that's how angry I was when I wrote it. If there's a God you are in for a rude awakening. If not there is Karma. I understand now why you have a poster as one enters your building that says be nice to us or you will have to leave. How do you people live with yourselves? All your smiles and pleasant talk doesn't make up for the thievery that you perpetrated upon me. You took $800 out of my pocket and gave me nothing, and the worst part was that you thought you were perfectly justified in doing so. You took that money and looked me in the eye and said you didn't know what was wrong with my cat other then he had a low red blood cell count, and that if I wanted to know more it would cost me probably another $1000. So now I watch him sleep all day and night waiting to see when he'll die. Shame on you. Like I said there's Karma. Sooner or later someone's not going to be as forgiving as I am and will have a conversation with you all that you'll pay attention to. read more

I am not one to typically write reviews, and because our need for help was immediate & came on suddenly I didn't have time to read reviews & chose the nearest emergency vet to our house. I'll preface this by saying that I have spoken with someone at the hospital about my concerns, but also feel the need to give other pet lovers a warning. Our 18 yo dog was brought in struggling to breathe and while we didn't expect the news to be good, we did expect good care & compassion. We received neither. He was rushed back & we were very bluntly told by Dr. Hird that he was dying. I fully understand that emergency vets can be busy and overwhelmed, I also fully understand that they may be numb to this as they see this everyday. My family, & most families, however do not deal with this everyday. She had the opportunity to deliver the same devastating news kindly & compassionately to make a difficult situation a little easier. Because I was an hour away and rushed to get there to meet my family and the dog, I had to speak to her on the phone to receive the news and upon my arrival she never came in the room to offer her sympathy or make an effort to try to answer questions. That is my direct issue with Dr. Hird. If they were so busy that they couldn't take the time to speak to us kindly, compassionately, & thoroughly then they maybe they need more staff onboard. Because if they don't have time for that how can I trust that they have time to give my pets the care they need in the moment and in the future. If you're reading this before a dire emergency arises, please keep in mind that there are more compassionate emergency hospitals in the area. read more

We have had to bring several of our dogs here over the years. Most recently our 2 y/o female husky malamute in for GI issues. The team here was compassionate, caring, and understanding. They provided the right human support and canine support to get us all through the trauma of stomach problems. Whether over the phone, or in-person, or in the exam room, the team was excellent. I feel very grateful to have a resource like this in our community. For those who may complain about wait times, it's no different than a human ER. They treat by order or care needed, same as humans. Waits are expected but this team's compassion and care never waivers, no matter how busy they get. Thank you VECM team! read more

Dr Winn and staff are absolutely wonderful! My 100lb, 10 1/2yo boy took an overnight turn out of nowhere. Not only did Dr Winn stop testing after 10 of the 40 minutes she originally anticipated but sincerely heard me when I told her anything beyond an antibiotic would be selfish on my part. She was completely empathetic and helpful with my decision- making. The staff was amazing from the second we stepped into the office and the sympathy card signed by Dr Winn and Jessica was heartfelt and very much appreciated! read more

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Charged exorbitant amounts for urinary testing of my sick cat, but they did not send the tests to a lab for culture so a week later when we asked what to do they said they needed to do more testing again and send it to a lab for another outrageous amount. Do not go here unless you want to be taken for a ride. Terrible practice with no heart. read more

If I could give this place 0 stars I would. I never do reviews on places even if I had terrible service, but how the staff treated and tried to manipulate my neighbor goes against everything I believe in of being a decent human being so I had to write this. My elderly 80 year old neighbor and her 8 pound poodle were attacked by a massive pitbull where the poodle's head was completely inside the pitbull's mouth. I was able to get the pitbull off and rescue the poodle. The poodle was covered in blood and one eye was bulging out. At this point, the poodle wouldn't let anyone else touch him, not even the owner, so I went with the owner to the hospital. At check in, my neighbor finds out her dog insurance isn't covered by this hospital. After assessing the dog, the vet came out told us what was needed and sounded 100% reasonable. 10 minutes later, the vet techs come out giving us an estimated itemized bill as the owners of the pitbull said they were going to pay which came out to $4600 roughly, but they said we only need $2400 which is an insanely expensive amount to be expected to pay for anyone when an unexpected event takes place. They stated, "This is just a guess estimate just in case Max [neighbor's dog] has to stay and be hospitalized." My neighbor then called the property manager as this happened in our apartment complex so they may work something out with the owners of the pitbull. 1 hour goes by and the vet techs come back and said, "So are you comfortable with this amount so we may proceed?" I almost dropped to the floor. I said, "Are you telling me you have not done the X-ray and get blood work yet?!?" They said, "No we were giving you guys time to decide what you wanted to get done and giving you guys time to decide if you would be able to pay $2400." I said, "You got to be kidding me, you really worried about that when there is a dog in there with an eye bulging out covered in blood that could possible have a crushed skull and a brain bleed?!? Like we said before, the amount is ridiculous we are waiting to hear back from property managers as the pitbull owners are responsible. So yes let's start the procedures and worry about how you guys will get paid later because trust me you will get paid, but not by this elderly woman." Property manager calls back asking for more details as the vet staff refuses to talk to her about anything. So we go out and hand the phone over to what I believe was the office manager as now my neighbor and myself are confused about what the issue is. The office manager walks away with my neighbors phone and after 1 minute yells, "I'M HANGING UP NOW!" Hands my neighbor the phone and states, "I'm not talking to that woman anymore she was rude." Now I've lived at my apartment complex for over 5 years so I know the property manager pretty well and she has never been rude and always been understanding. She always tries her best to help. I'm not done explaining because what I have to say is more than the text amount allowed so I'll be leaving photos of the rest of the encounter. I tried to put them in order, but yelp app is a little tricky. read more

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800 dollars told me my cat would be fine, she was dead a day later. Cash grabbers, they don't care about pets. Avoid this place if you love your pets. There are negative reviews for a reason don't ignore them read more

All 3 of my cats was going to this same vets office for many years. My 2- 15 years passed away at different times. My 17 year old cat was not eating and throwing up. Called the vet's office. They told me they could not see her that day or the next day. In 5 months alone I paid $4,000 to my vets office. I believe these vets will take in their newer patients then take in the senior pets, because they know they are going to die anyway. They told me to call this Emergency Vet Center on Brown Ave. I called them ahead of time instead of just walking in. Arrived at 5:15 PM, there was only about 4 other people when I arrived. They all had dogs with them, they were taking the dogs in. I was the only one there at that time with a cat. Another person showed up with her 15 year old cat around 6:00 her cat was also sick. They told me they drove an hour to come to this emergency vet center. More people with dogs were showing up, they were just taking the dogs in. 8:00 PM finally someone came to check on my cat's vital signs, took her away, came back about 15 minutes later to tell me her signs was good. IThis assistant told the same thing to the people who had the other sick cat waiting to be seen. I could see my cat was not her normal self. She seemed to be lethargic. She had no food or water while she was waiting to be seen by a Vet. More dogs coming in, they were taken in the examining rooms. Now it's 9:00PM went up to the desk to ask her when is my cat going to be seen. The other person with her cat was also getting pissed off. The desk person said I was going to be next. Finally around 9:30 my cat was seen. I asked the assistant why the delay in seeing my cat. She said there was a lot of codes that day, I told her by the time my cat was seen she could be in a code too. They were going to treat her with anti nausea medication, give her some fluids because she was dyhydrated and give her a enema, because they saw stools in her stomach. if a dog or cat is already dyhdrated why give them a enema. They wanted to do bloodwork on her which would cost me a extra $300.00. My cat already had her senior blood work at her vets office in May. I did not go home until 11:15 PM The other person that had a cat with her was still in the examining room waiting for her cat to be seen. When i woke up this morning there was diarrhea on my kitchen & living room floor. Next day i saw her pooping in her cat pan, it was diarrea. She had normal stools before the enema. When my 13 year old cat (who passed at 15) had a blockage of stools my vets office showed me the xrays. This emergency clinic did not show me any xrays of my 17 year old cat having a blockage of stools. I know my cat is a senior but she is just important to me as a senior dog would be to a dog owner. read more

I'd select zero if it was possible. they are incompetent and unclear. the Dr. Anna Schozer, could not even make sense of what she was even saying and got annoyed when I was asking questions. i got charged almost $800 for them to have done absolutely nothing for my cat. they don't care about you or your animal, and do not have empathy or the desire to help. read more

If I could give yall a zero I would !!!!! you all are killing the climate having dogs who are more reactive around other dogs stay in the cars for hours on end Got in the parking lot at 2:25 was told at 3:00 we were first in line unfortunately that wasn't the case I guess everyone else that pulled into the parking lot was more important than a dog attack here we are at 6:00 we left and went to another emergency vet who got us in right away don't waste your time unless you're dog is actually dying or convulsing because they don't care ! My 1 year old Doberman pitbull sustained 4 open puncture wounds ( we could see bone ) and several lacerations/scratches I don't recommend this place I will never be back oh and the staff is rude AF @tiffany front desk RE EVALUATE YOUR TRIAGE TRAINING PROGRAM AND FIX IT CLEARLY YOURE NOT FULLY STAFFED WHAT A WASTE OF TIME / WASTE OF A HOSPITAL read more

I understand the pandemic but my estimated wait time of 1 to1.5 hours was double just to get my dog in, not the entire stay. I'm not sure why they don't implement a call ahead policy. You need to call when you are in the parking lot. There are 6 cars outside in 32 degree weather all idling for hours on end. While they are saving pets, they are killing the climate. Seriously guys, everyone who comes here lives with 30 minutes and would rather wait at home and show up with a 30 minute or less wait. Nice new building requires a new system. Maybe you call us when it looks like we are 30 minutes from being next in line. We drive over and wait. With that said, the service is eventually solid. Would I bring my dog again...only after calling a different place. read more

Veterinary Emergency Center - Quoted 1-1.5 hour wait. How long it's been and still going - Emergency Pet Hospital Near Me - Manchester, New Hampshire

Mine is a sad story but after reading a few of the senseless, ridiculous negative reviews here I felt I must let others know of our experience. After monitoring our dog with issues for a couple of days and seemingly improving, his condition worsened on this day to a state of labored breathing. After some calls, we were referred to VECM Manchester. The person on the phone was very polite and took some basic info just to know who we were. As soon as we walked in the door, we were recognized and greeted without even saying a word. A technician immediately took our dog into the facility. After some minutes of waiting, we were asked to go into one of the patient rooms where we met the vet. She described what they were doing to try to stabilize our dog and the next step was some blood work, tests and will take about 45 minutes. After the expected wait time, we were once again invited into a patient room where we were given the bad news - professionally. Most likely too far advanced cancer with internal abdomen bleeding. Recommendation was euthanization. An extremely hard decision but we knew and reluctantly agreed. The staff was very accomodating through the process, describing the expectations and helping every step of way to ensure we were able to take our pet home comfortably for proper burial. I'm sure our situation was much less complicated than many other emergency patients. But in my opinion this was a top notch experience with a caring staff. I highly recommend this facility for EMERGENCY care!! read more

On January 2nd I had to take my elderly cat here to be put down. He'd been with me since 2007 and was my little buddy, so obviously I was a complete mess and was crying a lot. The entire staff was really great. Right from the moment I walked in they were really kind both towards me and my cat. I'd already called ahead so they knew I was bringing him in. They were incredibly gentle in presenting me with my options, even though there was nothing that could be done. I held him in my arms and stroked his head when the procedure was done. Dr Schozen was comforting to me the entire time. A few days after I received a handwritten sympathy note in the mail. I recommend this place. They're not all that more expensive than normal veterinary services, and when you're at your most emotionally vulnerable, these are the types of people you want taking care of you and your pet. read more

I would have given a 5 rating for the wonderful nurses, staff, office workers, but the one star goes to Dr. Anna S. We brought in our dying 16 yr old Golden to be put to sleep. When in the early minutes of a discussion plan what Anna suggested was NOT what we wanted For OUR dog. He was suffering, and we wanted a final chance to be with him for the final 5 minutes of his life. I am emotional, he is my baby, a helper dog for 16 yrs. I burst in tears, I was in shock, and Miss Anna needs to learn some maturity real quick if she plans to stay in ER medicine. She snapped at me and told me there would be no more outbursts. So now we are at this pivotal point to go ahead with euthanasia under the demand of no more outburst's. And if I can't contain myself, when my dog's head lays heavy at last in my arms. The judgment, and taking advantage of that sensitive moment for me was criminal. All I can say Honey, is when your special Golden has to be put down, that no one tells YOU how to grieve...or judge you IF YOU HAVE emotion at all. Totally inappropriate, totally unprofessional, and just NOT what we needed at this most desperate time. Especially in the work you are doing, I would highly suggest to learn some Grief Counseling. Anna, your judgement was totally uncalled for. You were not worthy to have had the privilege of putting my special boy to sleep. Such a beautiful life with him, and such a bad taste left in his final minutes. Shame on you. BE BETTER Brytynn Murphy read more

My 7 month old Shi Tzu had serious digestive problems that prompted me to contact Veterinary Emergency Care of Manchester on Brown Ave, early in the morning on 2/9/25. She had severe diarrhea and was pooping out globs of blood, not eating or drinking and was very weak. I called and told them what was going on and asked if there was a doctor there that could see her. I was told, yes, and to bring her in. I left my house at 5:30am in the middle of a snowstorm and arrived at 6:15am. We were checked in and sat in the waiting room where only one other man with a cat was waiting. The tech brought us in and collected some blood for a Parvo test. I heard the gentlemen that was in the waiting room having a heated conversation with the receptionist, and I heard him say that they were treating him very rude. When I left the exam room and went back out into the waiting room, this man was gone and there was no one else in the waiting room, just me and my Shih Tzu. We waited and waited and waited. Two hours past, no one came into the facility and no one left the facility. It was just me, my Shih Tzu and the receptionist, who made no effort to update me on the wait time. At the two-hour mark, I asked how much longer before we would be seen. I was told other pets being cared for in the hospital came first. So, we waited longer. At the three-hour mark, I asked again, as there continued to be no activity and all the exam rooms were still opened. I was then told that it could be "several more hours." This was shocking to say the least! I was there for over three hours, waited patiently only to be told that my dog wasn't a priority. We left without my dog receiving any care. They could have told me this before I left my house in a snowstorm, but they didn't. They were abrupt and rude when I asked them why they hadn't been more communicative and told me that I could go somewhere else. They just didn't care. I've concluded that the Veterinary Emergency Center of Manchester is a SCAM. They door may be unlocked 24/7, but the do not provide 24/7 care for your pet in an emergency. I am not certain that there was even a doctor in the building when I was there. They set me up with false expectations that they were there to care for my dog in an emergency, and then they made us wait indefinitely. For the three hours I was there, no other pets came in needing care. While I was there waiting, I went online and read the many reviews, mostly negative. This review joins those. I DO NOT recommend this place to care for your pet, whether it is an emergency or not. They do not care about you or your pet, they are misleading, have horrible communications, and are quick to blame you for asking questions. Veterinary Emergency Care of Manchester IS A SCAM! Rating = 0 stars read more

My dog ate the trash so I rushed her into the ER clinic. They took her right in and took care of her. The doctor who called me was extremely nice. The staff here was awesome and I appreciate them taking care of my dog :) read more

Warning, this is a long one: We have only the utmost respect and highest regard for VECM. Our Casper and his congenital failing kidneys received top notch care from every staff member in the building. We were EXTREMELYYY impressed by the knowledge, expertise and all the consideration taken to Casper, being a Bengal, as very few vets fully understand the specific health needs of a Bengal nor recognize they aren't just a regular house cat. For all of those who are belly-aching about VECM's cost and the wait times... you need to be understanding as a pet owner that pet care IS expensive. Period. Yes, the long wait times ARE inconvenient--but are quite justified in that they need to triage care appropriately, they hold themselves to high standards and there's also a LOT that goes on behind the scenes that you couldn't appreciate by being out in the waiting room. Also, if you expect that during your pet's stay they should receive proper and compassionate care like they deserve.... VECM most definitely delivers-- and that too takes time!! I'm sure anyone out there (including myself) would prefer to wait a little bit longer versus having their own baby in dire straits and needing emergency services. We never felt rushed by the staff, and especially not by the doctors who spent a generous, but necessary, amount of time answering every question thoroughly, explaining all we needed to know, and providing us with education that they ensured was understood--all while being loving and attentive to our Casper. Their recommended procedures were fully explained of their rationale as well as the risks and benefits of, without judgment or ever making us feel like we were just being persuaded into spending money. I would much rather receive the care they provided (exceeding my VERY high expectations) than to feel like Casper was on a conveyor belt of care just to get him treated quickly and out of the building. Cheap care isn't quality and quality care isn't cheap. I also must say, especially being an acute care nurse myself... please do not abuse veterinary ERs for complaints of conjunctivitis or kennel cough or other NON-URGENT needs that your babies could have had treated by their regular vet. Yes, you will wait an extensive amount of time and pay for expensive care as you would at any ER... and this would be none other than your own fault, because YOU made that decision as soon as YOU checked your pet in. People bring their vets here from far and wide and from out of state and when you come in for these non emergencies, you just add to the wait times. Needless to say we are overjoyed and so grateful for everything VECM did for Casper AND for us. They are honest and trustworthy, and they make themselves accessible for inquiries and updates on all their admitted pets, which is huge and very reassuring. If you can appreciate what I've explained in this review, you will find yourself nothing short of being satisfied... (and if you have the time to peruse through reviews before deciding where to be seen, trust me, it's probably not an emergency.) VECM is Casper approved and we don't hope to, but will definitely return if needed in the future. Thank you VECM for all that you do!! read more

Veterinary Emergency Center - Emergency Pet Hospital Near Me - Manchester, New Hampshire

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I've had two cats visit here. The wait times are long (this was during COVID, so even worse), but in the end they are very professional and thorough. I would return if needed. read more

I concur with the other reviews talking about the waiting line management. We had a cat who needs to see a Dr for a simple thing (Conjunctivitis), probably a 5 minute look and either, wait and see, or here's a prescription. We just adopted the cat and can't get her in to see the vet for a few weeks so this was our only choice. We knew that a non-priority case could take a while. We got there at 8am Sunday and there were only a few people ahead of us. 2 hours later she was finally triaged but now there were 6 people ahead. We went home because the cat had been in the carrier for 3 hours at this point. 2 hours later we called and there were 3 ahead, so we headed back down. 2 hours later she was "next". 2 more hours still no progress so we left. I get that it's an emergency room. But you really need to consider the animals too. Besides cars idling outside being bad for the environment, what about the animals sitting caged up. If you care about the animals, find out a way to manage lower priority cases that doesn't require sitting around for 8 hours for a chance at a visit. Nothing else really matters, there's no reason there can't be some kind of system to better manage the process post triage. Edit: "Unfortunately, there is only so much we can do if you decide to come to an emergency hospital for what is clearly a nonemergency.  Hopefully, you are not attempting to use your human ER in a similar manner." Is clearly a ridiculous comment. I explained that this is a new cat and we had no where to turn. I guess we should just ignore her issues and not try to seek treatment, give me a break. To clarify, we called twice before coming in to get thoughts on what could be done. The first day there was clearly a wait. The second day when she looked worse, we called first thing, explained what was going on... so your staff KNEW what was up, we were told to come down. Multiple people have calmly pointed out that we understand you're running an ER. We understand that emergencies are happening. But not having some kind of process for other URGENT, not ROUTINE types of cases can fill the down times. A process that lets you know when it's your turn and then head in for a shorter wait than 8 hours sitting around all day seems like a pretty reasonable thing. Much more reasonable than keeping animals couped up for longer than an intercontinental flight. Fortunately your comment really clarifies a lot of between the lines here. read more

Our kitty Abby was at end of life and unfortunately needed to be euthanized. She had taken a turn for the worst and was uncomfortable and appeared to be struggling. We were able to be seen immediately upon arriving and were quickly placed in a private room. The whole process took less than 20 minutes because I had called ahead and filled out the paperwork I was sent via email. The staff was incredibly compassionate, and everyone moved with a sense of urgency. We really appreciated them working very quickly as to not prolong Abby's suffering. Very grateful and appreciative of everyone involved. read more

I am extremely pleased with the wonderful care we received at Manchester emergency vet. The staff was amazing. They kept us informed and treated my dog like their own. I highly recommend this wonderful veterinary center. read more

Last night I brought my dog to this animal hospital in an emergency situation and I'm so glad I did! Chester had met up with a porcupine while we were taking his last outing of the day around 8:00 pm. The terrified porcupine shot a huge spray of quills that covered his face and part of his neck, embedded beneath the skin on his right shoulder, and penetrated his front feet. Within minutes I did a little homework and discovered the two nearby veterinarians refer emergencies to this center. I called, and drove the 50 minutes to get there. The building was easy to find and close to the highway. We went in and found the service desk immediately inside the entrance, and a ready attendant who helped me quickly. Within a couple of minutes, a bright and caring young Technician approached me and Chester in the waiting area. He got key details from me and provided a quick outline of the process. Then we walked Chester to the entry to the treatment area and he took it from there. Later, the doctor came out to me, gave me Chester's status then explained his treatment and next steps. She is bright, knowledgeable, and caring -- just the kind of person you'd want to care for your beloved pet. I highly recommend this emergency facility and its staff. I will definitely go there if/when I need help for my pet. read more

One of our 2 cats was very lethargic and not really eating or drinking, so we basically had to visit the emergency center because our regular vet was closed.(Memorial Day) First, the minimum visit fee is just under two hundred dollars. This amount increases as you have more done. Understandable. Your pet gets seen, vitals taken, bloodwork and or urine tests, maybe an ultrasound, and your parting meeting with the doctor comes out to be around seven hundred dollars. Not horrible, but seemingly high, especially when choices are limited because of the holiday. I've reconsidered my stance on Pet Insurance. Get it. Make sure your vet and the emergency vets take your pet insurance. Anyway, the wait to actually speak to the doctor was incredibly and unexpectedly long! Within 45 minutes of arriving, our cat had been seen and been weighed, temp taken, issues discussed and back in the waiting room. 2 hours later...still waiting. Things really are busy in the waiting room so we ask about how much longer etc. We are told it could be 3 or 4 MORE hours!?! (Which it ended up being 4, before the doctor saw us and decided to do an ultrasound and get blood drawn.) Then, a decision to hydrate etc, so more wait. I asked why didn't it all just get done at once? I had earlier questions as well than seemed logical that were skimmed over as meaningless. My cat is back to itself this following day. Not 100% but feeling and acting much better. I'm grateful for that. My biggest criticism is communication. They should periodically let you know where you stand in line for being seen etc. My impression was that most of the workers in the lobby area were more concerned with the movie on the tv. Your wait was clearly not their concern. You could leave to get food and come back if you wanted, but you might lose your place of you are gone when you get called. Again. Understandable...however, if I'm there long enough to actually need a meal and I have to go get it, then work with me on the line to see the doctor. Overall, a frustrating visit even without the fact our pet was suffering the whole time. There needs to be a better and more time efficient way to do things there. read more

After calling 4 different vets and being turned away for not enough staff to do a possible c-section we called Veterinary Emergency Center and they were beyond willing to help. They asked for our expected arrival time and we were greeted immediately upon arrival and after filling in our intake form they immediately saw her. All of the staff was nice, helpful, and loved their job. The Dr and vet techs were beyond amazing and after trying to naturally birth all of the puppies a c-section was done and I am beyond impressed with the level of care and support we received while at the vets. Highly recommend them for any emergency need as the service was impeccable. We also felt that they are very reasonably priced compared to other emergency vets that we have visited. read more

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I recently had to take my very sick pet to the emergency center. I was pleasantly surprised by the caring and kind staff. They took excellent care of me an my sweet cat. The empathy expressed by the doctor and the assistants, when I had to make the hardest decision any pet owner has to make, was truly appreciated by this grief stricken cat mom. The very next day, after being at their center, I received a heartfelt sympathy card from the doctor that truly touched me. I would highly recommend them. read more

Our dog was quilled by a porcupine on Mother's Day so we rushed him in to the emergency center. We hadn't heard of this emergency center before and were skeptical about a vet that wasn't his own. However, we could not have been happier with our experience. The staff were not only competent and professional, but they were also empathetic and doted over our GSP pup Bates. In the event we ever need it again, we would come back to this emergency center in a heartbeat. Thank you! read more

The facility is really nice - the office as you walk in is large and spacious and it seems new. There's a waiting room off to the side which is also pretty big and nice. There's even a fridge with drinks and snacks for kids. Pretty nice place! - I was here to pick up a dog and deliver her to the foster family. The staff here were super nice and the facility is just so big and clean and nice! The puppy was super happy for having just been through surgery, which speaks to their attention to the dogs. Paperwork was thorough, with clear action items. All around it was a nice experience. - I should also note, it wasn't my dog. I can't speak to the cost of the services provided, but the people and the facility seemed pretty awesome to me! read more

Veterinary Emergency Center - It's so nice inside. Big and clean. - Emergency Pet Hospital Near Me - Manchester, New Hampshire

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Great staff; great Vet. We left feeling our Gracie was much better than when we walked in. The only bad thing was the wait--but that is to be expected in any Emergency Center. read more

There are not words for this place. 38 minutes after my dog swallowed a large toxic item it was removed and we were headed home. Fast acting and 100% caring. My dog is aggressive over his vomit and they kept him and all of their staff safe. You saved us stomach surgery, and we can still go on our vacation tomorrow. We LOVE YOU a million!!! Xoxo Frankies Mom!!!! read more

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I brought my sweet 8 week old puppy Bear whom I just got from a rescue in Tennessee 3 days earlier into VEMC for a traumatic injury to his chest caused by my GSD Bear stayed with them for almost a week. He was on oxygen for several days before he was even stable enough to undergo major surgery. His injuries included pulmonary contusions (bruised lungs) as well as a diaphragmatic hernia in which his colon, stomach, and part of his small intestines were pushed up into his chest cavity. The hernia was repaired with surgery, closed up with 13 staples covering his entire underbelly. During this traumatic time, he received the best care imaginable. The entire staff were nothing short of amazing, and I will forever be grateful for everything they did for him. You see... ANYONE can do a job that they're given, but to have the ENTIRE staff go the extra mile, wayyy beyond what their job entails, it's a pretty amazing thing to witness. Not just ONE person, but ALL of them. From the receptionists to the vet techs to Dr. Hyde, who came to personally speak with us in the parking lot to discuss treatment plans and options. I called frequently (maybe too frequently, LOL) at all hours of the day and night to check on my sweet baby boy and each and every time I called, I was met with a pleasant voice on the other line, giving me in depth details on his recovery and they answered each and every question with knowledge and reassurance. Bear got home and was resting comfortably after surgery, then about 10 days later developed an infection at his suture sight. I had to bring him in again to be seen as his temperament went downhill fast. They were so quick to get him in and triaged. They treated him with fluids and antibiotics and he was on his way home again within hours. If it weren't for this amazing team at VECM, Bear would not be here today. I appreciate this wonderful hospital and their staff beyond measure. I hope they KNOW how amazing they are. Bear is spending his time these days resting/healing and in between being a happy-go-lucky rambunctious 11 week old pup. I am grateful to VECM for every breath he takes. They truly go above and beyond for these animals and there aren't enough words to express my gratitude. Thank you SO much VECM!!!! read more

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(This was a number of months ago- forgot to post review. Came here to review another business and saw this was in my drafts.) Have been here many times over the years. Unfortunately as we all go here in emergencies for our best friends, they've never been for a pleasant reason. I have some pretty traumatic memories of having been there in the past (not because of them but because 2 of my pups over the years have had to be sent to Rainbow Bridge due to end of life illness/old age at their hospital.) But I went and because my pup had started feeling/acting better/normal and we were cleared to go home, and because the REALLY nice vet tech gentleman and up front ladies were so kind, I am now feeling so much better. I know this isn't about me, it's about my pup- but I just wanted to say thank you for being so kind and compassionate. I didn't feel silly for going in and her ending up being fine like I definitely would have if it was for instance, me going to the ER. They were very happy for her it didn't turn out to be serious and could send us on our way and gave me great advice. If they were just after money, they'd say yeah she definitely needs A B & C. I haven't shared with them how scary it is to have to go there since my Sugar going to Rainbow Bridge, but I didn't need to because the way they treated me you'd have thought I had shared. We were unfortunately there this past summer and even one of the employees at the front desk, a very nice woman recognized us from that visit. Imagine how many animals & people they'd seen since then? And she remembered us and our situation. So while I can't say I've had a pleasant experience there overall, I can say that the employees are super amazing and super caring about your animals and make it way better than it could be. The vet technician gentleman (sorry didn't catch his name but to identify who I'm talking about, he had a neat forearm tattoo) was so gentle and kind with my little one that you'd have thought it was his own pup. I say pup but she's 14 and I'm in denial about her age to be honest. I hope he stays there for a long long time, you can tell this is his true calling in life. There's a reason why all those years ago my regular vet stressed to me to only go to this animal ER for m. Glad I've heeded his advice. read more

my sister brought in our dog bc there was something wrong w her eyes. the vet (that was very rude) told us our dog had cancer. since our dog is perfectly healthy, i was confused by this diagnosis, especially since the "cancer" was not listed on her diagnosis sheet. i called back to confirm, and turns out my dog only has pink eye. obviously glad to hear my dog is going to be fine, but i could've gone without the false cancer allegations. read more

My puppy decided that insulation was a snack. She received excellent care and we were given transparent financial options at each step. I am pleased to be going home with a puppy on the mend! read more

Veterinary Emergency Center - She's tired from being played with - Emergency Pet Hospital Near Me - Manchester, New Hampshire

This place was fantastic. Saw my cat as an emergency on a Friday night. Minimal wait.

I am a fan of this place. New, big, clean, spacious, free coffee, water, friendly staff, modern, pet friendly, and so much more. My Jack got sick and needed a special test which we came here. His Primary vet sent us here and efficiently faxed over the paperwork and medical records. In a few words, everything was wonderful except the cost. $450. Yeah. I was there a little over an hour and we had vitals, consult, and a liver ultra sound. $450. Then was sent back to the PCP for the scripts and follow up. I would recommend, but be prepared to bring your pet's nest egg. read more

IMPORTANT LESSON Don't go to this place unless your dog is on the verge of dying, has collapsed, bleeding excessively or bones poking out of its skin. These places are NOT for moderately scary concerns. YOU. WILL. NEVER. BE. SEEN. Background I was up all night with my dog experiencing a very scary sounding cough which started abruptly late in the evening. When I called in the morning around 10am, I was told that the wait time was 2-3 hours but could take as long as 6-8 hours. Below is what transpired. Please note that I was very polite & respectful each time I called, and they were to me as well. Demonstrating compassion for the long wait times at each interaction until I got to the last conversation with Receptionist Lisa. Interactions with Veterinary Emergency Center of NH 1) Completed simple online form then arrived to facility & checked in over the phone as required. We were told to wait in our car. 2) After 3 hours a lovely & attentive vet tech came to the car to take my dog's vitals. I was told that it would be another 2-3 hours. 3) I waited another 2 hours, called again & the receptionist said that we were the next patient for the pulmonary room, and it shouldn't be more than another hour. At this point it had been about 5 hours in total. 4) Ninety minutes later or at the 6 1/2 hour mark, I called to check in. It's important to note that at no time did anyone call me to check in, let me know there was a bathroom I could use etc. I only learned this later when I called to ask if I could use their bathroom. A small thing I admit but again it goes to lack of customer service skills and somewhat callous nature of this place. 5) Receptionist Lisa answered the phone & I politely explained I had been waiting 6 hours & requested another ETA. In a very cold, dispassionate, & annoyed voice she told me she could offer me no ETAs & that I shouldn't have been given any ETA in the 1st place. I tried to explain that we were next in line for the pulmonary room but she cut me off & said that they have to take more serious cases first. She was constantly interrupting me or talking over me. RUDE! She then proceeded to say that others have been waiting 10-12 hours. I asked her to take us off the list and I drove away. The egregiously long wait times were forgivable given the lack of qualified veterinarians in Southern NH. However, Lisa was so rude and uncaring, and gave me absolutely no hope that I would ever be seen soured the whole experience for me. I honestly believe, had she made a simple inquiry she would've discovered we only had another 30-minute wait. Suggestion to VECMNH Consider an "Ask a Nurse" phone line to access whether an animal needs to be seen now vs. waiting until the next day for their vet. I realize I could've paged my own vet to make this assessment but really who wants to bother their vet on their precious day off with calls like these? Hospitals do this all the time and so can you! read more

The staff is nice, but they tell you waiting times much less than what you are told, or are reasonably expected. I have now spent half of my day waiting in there parking lot, when the work should have only taken 1 hour max. My dog needed surgery, and once done, they called me and told me my dog was ready. After paying the bill, it took another 20 more minutes for them to bring me my dog, although I watched the same nurse come and go to help other people in between. Will not be coming here again! read more