My baby began experiencing concerning symptoms over the weekend of 7/18 and 7/19. I tried to get…read moreher into see her established vet, since they had her history and knew how her behavior was. I called first thing when they opened at 9am on 7/20. When I finally got through they were not helpful in getting us into see them. I found Mission Veterinary Clinic and contacted them. They were able to get us scheduled with an appointment that same day and they ended up moving her appointment time up because they were concerned about her. Upon our arrival, the staff was helpful and welcoming. The vet tech that called me and attended to us was amazing and so compassionate. As well as the veterinarian. They discussed every result with us and walked us through some next steps. They didn't hesitate to answer any questions. Ultimately we were referred to Roadrunner Veterinary Services as a critical care overnight stay. From 7/20-7/21, I interacted with multiple staff and all of them were super helpful and kind. Even with my repeated phone calls almost every hour with questions or requests, they did not make me feel like I was overbearing and the veterinarian took time out of her busy day to talk on the phone with me to discuss my baby's condition and next steps. She was not rushing me, was patient even when I was emotional and let me know to call back if I still had questions. After some consultation on 7/21 with the veterinary staff at Roadrunner, they agreed to let me take my baby home to try some at home care. On 7/23, unfortunately she began to decline rapidly and I took her back to Roadrunner Veterinary. They took her back immediately and put us into a room. A veterinarian came in and let us know her condition and that it was time to seriously consider the hard decision of putting her to sleep. I said goodbye to my baby on July 23. I spent a total of 4 hours there that day getting to spend time with my baby for the last time and they did not rush me one bit. They put a notice on our door asking for quiet time as someone was saying goodbye. The young woman who asked the hard questions about what I wanted to do with my fur baby's remains was super compassionate and a great communicator. I recall having spoken to her when I was calling previously and she was compassionate then as well. I received more compassion and support from two different vets (Mission and Roadrunner) during one of my toughest life moments (that I have never been to) than from an established vet I had been going to for years.

Our little girl decided to see if stones taste like kibble. Off to Roadrunner 1st thing in the am…read more Just like a human ER the sicker are seen first. We were expecting a wait as there sicker pets there, but we got back pretty quickly. Exam & x-ray and admitted. Our vet was upfront & informative. We got plenty of updates, proposed plan of care and plenty of options each step of the way. She came home minus stones. We were happy. I wouldn't have any problems taking our pets there or recommending them.

Dr. Merickel saw our sweet Labrador Jasmine twice and Dr. Merickle was a pleasure to work with. We…read moreappreciated her!

In my humble opinion Dr. Merickel is the best vet in NM. She's equally terrific with cats and dogs…read moreand she makes house calls. For human seniors this is especially wonderful.

I cannot say enough good things about the staff and the care they provided during one of the most…read moreheartbreaking moments for our family, having to say goodbye to our sweet Chloe. From the compassion and empathy they showed us to the time they took to explain every detail and walk us through the process, they made an incredibly difficult experience a little easier to bear. We never felt rushed, and it was clear that they genuinely cared about Chloe and understood how much she meant to us. What touched me most was the thoughtfulness that continued even after our visit. A few days later, we received a card with a beautiful poem about the Rainbow Bridge. That small but meaningful gesture brought so much comfort and showed that they understood we weren't just saying goodbye to a pet; we were saying goodbye to a beloved member of our family. During such an emotional time, their kindness, professionalism, patience, and genuine compassion meant more than words can express. I will always be grateful for the way they cared for Chloe and for the kindness they showed us when we needed it most. Thank you for treating Chloe with such care and for helping us through a goodbye that was anything but easy. Your compassion will never be forgotten.

Coronado has been taking care of our pets since 2012. Dr Smith was an amazing vet, and she is…read moresorely missed, but we think Dr Ashraf is pretty awesome, too - intelligent, compassionate, and calm presence. There are vet techs we've been working with for 10 years who are excellent, and the office staff, including Carly, have always been kind, warm, and professional. We are grateful to have this gem in the Bernalillo/Rio Rancho area.

We love Bernalillo Pet Care Center. They have offered us compassionate care that extended beyond…read morewhat you would expect from a veterinary clinic. The staff are great and offer quality pet care. I highly recommend.! for those of you living a distance from Bernalillo it might be worth the drive.

Friday visit due to a Labrador ear infection usually only…read moreopen weekdays Did take a couple hours + to get in and out , good experience overall Staff genuinely cares about your pet here

I've know the Livingstons forever! He is one of the most kind hearted ,gentle spirited people I've…read moreever had the pleasure of knowing. He lovingly helped us put down my 18 yr old cat. Then took such wonderful care of our next puppy. Later in dog yrs, He was caught my dogs cancer at one of our checkups. Helped us thru that. We had an emergency once with my husbands' dog, they made accommodations for us. I could go on and on of how these faithful kind people walked us thru some of the most difficult time in our life. Omg I love them. I'm a better person for having them in my life and my pets are blessed to have such a wonderful dr! I can't go in yet because I miss Susie too much but I love love love these people. -V.A.L.

Horrible Reception untrained employees…read more Doctors very unclear about diagnosis Not the clinic it used to be .... If you disagree you are dismissed

We were having problems with our old Vet. Close friend recommended Pawz To Care…read more Our Great Dane had a quick growing mass on her chest, the the old vet was just blowing us off. We called, told them our situation, they were able to work us in within a few days. After hearing our concerns, examining our baby, the vet gave us several options, which we immediately wanted this mass removed. The vet tagged team with another vet in the clinic, getting the surgery scheduled in the next few weeks. Everything went well, aftercare was explained, all our future concerns were addressed, follow up scheduled. The professionalism of their staff, great customer service skills, & skill set of both Vets will keep us at this great facility. Building was clean, large parking area, easy access to animals, makes this a wonderful place for all. We Highly recommend them

We had two litter mates who we had to have euthanized recently for kidney failure. And the two…read moresisters died within a month of one another. Suffice it to say, my wife and I were devastated. This will be the first time in our 49 years together that we will not have a cat. The staff at Pawz to Care were sympathetic and supportive and loving. Dealing with grieving pet owners must be tremendously hard on the employees but they were thoughtful, got us in in a timely manner. They brought us into a private room as soon as we arrived and in each sad visit treated our two girls with patience and respect. The process of losing your beloved pet is heartbreaking, but Megan, who provided the end of life service was sympathetic and caring. She told us helping a failing pet to die in peace and dignity was the greatest give we can offer. And they have been terrific and caring for office visits as well.

Another great visit, picked up our pets after grooming, these folks know their stuff…read moreVery kind to our animals , quick service They do not disappoint

The worst experience we have had with a groomer. We used to love this place, but apparently it was…read moresold. We took our new puppy in for grooming and asked specifically for what we wanted. When we came to pick her up she had been shaved. When we said how unhappy we were the owner took an altitude and said she had too many tangles to be groomed like we had asked. She had a bath the day before and has been brushed daily. No apology just arrogance. Of course hair will grow back we Get it. But $70 for a tiny yorkie, terrible service and attitude? Never going back

We were referred to St. Francis Animal Clinic from a family friend recently after we adopted a dog…read more I of course want the best for our new pup, but budget was a concern because my late dogs previous vet was extremely expensive and I felt like the service was always sub-par. We were pleasantly surprised by the affordability of St. Francis, but more importantly by the exceptional service. From the lady thay checks you in at the front desk to the vet. Everybody was incredibly kind to our Roxy who was apprehensive and nervous. By about mid-way through the appointment Roxy had calmed down a ton because of all of the love and affection she was receiving from the staff. She got her shots updated and a clean bill of health. St. Francis has earned our trust and will now be the go to veterinarian for all of our pets.

They are our cats vet and we recently used them to board her while we left on a trip. Everything…read morewent wonderful and our cat now loves them even more!

This has been my pets vets for over 25 years and while it can be tough to get in, when you have an…read moreurgent matter they come through. I thought my dog had ringworm so they had him enter through a different door to go in quarantine. I found out later he didn't have that at all and he wasn't contagious. He was kept most of the day. The staff was super awesome and thoughtful. I did record my meeting to discuss his prognosis and what I had to do going forward, Love this place! Dr. Abernathy is awesome! If you need to an appointment, just be patient.

The good: Dr. Abernathy is an exceptional veterinarian who genuinely cares about our animals. I…read moretrust him completely, and that is the reason I have stayed with this clinic for years. The concern: the front desk experience is inconsistent. When you get someone helpful, the process is smooth. When you don't, it becomes frustrating enough to reconsider coming back. Update - April 28, 2026 My puppy has been limping and holding her paw up while walking, so I called the day prior and spoke with Matthew, who was professional and helpful. He advised me to call at 7:30 a.m. to arrange a drop-off for evaluation. I followed those instructions exactly. I arrived at 7:30 a.m., called, left a message, waited for them to open, and called again. After waiting, I went inside to follow up and was told that if I came in before receiving a callback, I would be charged an additional fee and needed to go back outside and call again. I complied and called again, but after additional waiting, I called once more because I needed to leave for work. At that point, Bernice told me she had until 9:00 a.m. to call me back, in a dismissive and hostile tone. For context, I have been a long-term client with five pets currently under care, along with multiple pets prior to them. I ultimately had to leave. Shortly after getting into Albuquerque, I received a callback asking if I could return by 9:30. That was not feasible given the earlier delays and lack of accommodation. I want to acknowledge and thank Dr. Abernathy for the consistent care he has provided over the years, and Matthew for his professionalism. However, ongoing issues with front desk staff--specifically Bernice and Lexi--have made the overall experience difficult enough that I will be seeking care elsewhere. It is unfortunate to leave a provider I trust due to customer service concerns, but the inconsistency at the front desk has reached a point where it outweighs the quality of care.

Sherry and Jess have groomed my dogs for years. They are so sweet and treat my dogs so well. They…read morecome back looking and smelling so much better!

Fantastic job with my super shaggy Golden doodle. Reasonable prices and very friendly. Maverick…read morecomes back happy every time!