The staff at Servicemaster is exceptional! A special thank you to Mark & Joshua for going above &…read morebeyond what is expected! The customer service of this company is top notch! Thank You!

From the owner: Life can get messy. Whether it's flooding, fire and smoke damage, or the aftermath of a traumatic…read moreevent, getting back on your feet can seem impossible. That's where ServiceMaster Restore comes in. We are trained professionals who will get your household or business back to normal quickly and efficiently. As a leader in this industry for more than half a century, we've perfected the process for quickly identifying damage, determining the restoration services needed, and minimizing trouble and inconvenience on your end. When disaster strikes, every minute counts. That's why ServiceMaster Restore is here for you 24 hours a day, seven days a week, 365 days a year.

Called for an estimate based on my insurance company's recommendation and I'm glad I read the…read morereviews after I made my call to them. I spoke to the owner's wife and she wanted to know the nature of my call, name and insurance company. I did not want to disclose my insurance company and felt this was not a factor in getting an estimate. I told them I did not want to be gauged based on my insurance company and did not feel this was something they needed to know right off for an estimate. I was put on hold for the 2nd time and waited again and she came back and said they were not interested in doing business with me! I guess with storms and all the damage the contractors are having a hay day and don't need to do business with you unless you have the right insurance company? Oh well, next! I was told by the woman I spoke with that Fred was her husband and they owned the company.

If we could give this company a million stars it wouldn't be enough! We are seniors and experienced…read morea house fire due to a defective surge protector. CRS was on the scene and quickly boarded up the windows. We went with this company to restore our property, the owner Fred and his wife Jodie were so understanding communicated every little detail for our approval.When I was feeling overwhelmed with decisions of tile selections etc. Jodie stepped in, having a background in interior design her advice was invaluable, outcome beautiful!!!! The entire crew at CRS is top notch, professional, dedicated to superior craftsmanship, not often found these days. Our son even commented how clean the house looked after each project was completed. Without a second thought I would highly recommend this company, if you want excellent customer service and high quality work done in your home. We will be eternally grateful to Jodie and Fred , & CRS crew for restoring our home and actually making it more beautiful than it was before the fire. Thank you, thank you, CRS !!!!!

We have some mold on interior trim, Alliance came out and was able to tell us it's likely from…read morerecent high humidity. They gave us some tips on replacing and cleaning, but it should be small enough we don't need a full project from them to address the issue. The team was super polite and knowledgeable, we will definitely call them for any problems in the future!

So actually, Wes didn't do any mold remediation work for me, because he explained that I need to do…read moretesting and that there is a conflict of interest if a company does both the testing and remediation. He recommended three testing companies. We got the testing done and Wes reviewed the report and indicated that the mold levels didn't merit remediation. He explained thoroughly the process and expected value, and helped us decide that the potential gain probably wasn't worth the cost. I actually had him do a site visit (very reasonable trip cost), just to be sure, and it confirmed our decision. Net it out, integrity and ethics. Would be my first call for any job in his category.

I agree with Chad M. They responded to a leak quickly and dried it out. I was very impressed with…read morehow friendly and professional the team showed. (For that, they would get 4 Stars). But when it came to the repair, they did the bare minimum or less. They failed to replace the insulation that was pulled out to allow for the drying. I asked if they did and they said yes, but when I looked I found they did not. I reached out to the office and they said they would address it. Other things were promised but not done. When a cut to the drywall in the ceiling was done, a lot of insulation fell out. They used their drying machine which blew more insulation out and also away. When I asked about replacing that insulation, I was told it would be done after the dry wall repair. They did not. When I called, they said I didn't lose any insulation. The person that made that statement never looked at the attic or the hole, so not sure how they made that determination. Overall: If you have an issue, they seemed good with responding and sorting it. When it comes to repairs, find another contractor. I think they are too busy and too focused on responding to the emergencies.

We had a sewer backup and they responded quickly. The employees work hard and are very friendly…read more Can't say the same for the owners. They waited exactly 6 months to start the rebuild and worked one day and a half before owners pulled them off the job. No explanation or reason given. We were very patient and were kind to them but the owners turned on us suddenly. We had picked out all of the items needed and were very happy to wait. They took all of the rebuild money and ran and we waited several months before they returned our personal items. We reported them to the better business bureau and the owner said he could care less about them. Just say no!

M3 helped after our kitchen fire. Most of the damage was located in the kitchen, but the amount of…read moresmoke affected the whole house. They assisted with EVERYTHING and made the process so much easier. They worked hands on with our insurance company and advocated for us to get the best repairs. We highly recommend M3

BEWARE!! M3 Restoration is an Extremely Dishonest company. I usually do not write negative reviews…read morebut I want everyone to understand the type of treatment my mother endured while sick and under heavy medication. M3 Restoration took advantage of my mother and failed to honor the refund on the remaining balance of money owed. My mother hired M3 Restoration and trusted them to act professionally and to do professional work. M3 Restoration is far from professional and very dishonest. M3 Restoration purchased material for the repair and has yet to provide any receipts despite multiple requests. M3 Restoration did a horrible plumbing repair resulting in additional damage which my mother had to hire a licensed plumber and HVAC professional to repair. M3 Restoration made 3 payment arrangements with my mother to return her money and then failed to honor it. They have even attempted to separate themselves from their own project supervisor to avoid payment. SAD! All of the work, invoices, and materials were purchased and approved by M3 Restoration. You also need to know, Dear Reader, that according to the Virginia Department of Professional and Occupational Regulations, based on their license M3 Restoration should have NEVER accepted this repair job in the first place. In what world does M3 Restoration think it's ok to come into a sick person's home, sign up for a job they aren't even qualified for, accept payment for materials and labor, keep receipts for materials purchased, do a crappy job on repairs (we have pictures and video) cause additional damage to the home and fail to pay the full refund to the homeowner. Please Beware of M3 Restoration. I am only giving 1 star because the website requires it. They deserve 0

Incredible commitment and customer service!…read more We bought an existing house in Winchester, VA and the previous owners had an incredible affinity for mothballs. The odor was overwhelming (to the point that some would-be buyers wouldn't even enter the home), but we figured mitigation would be easy. We were wrong. Emily (owner) helped us create a plan of action: we removed and replaced older carpet/padding, repainted the entire house, and had Voda perform two services: sanitize the remaining (newer, serviceable) carpeting and perform an ozone treatment. While all this effort knocked down much of the offensive odor, it was not eliminated. Emily then came up with a second course of action: ductwork cleaning/disinfecting and a "cherry bomb" deodorizing treatment - this time focusing the treatment on the areas where the carpeting was not replaced. After these four treatments, we can now live in our home and plan to host Thanksgiving for our family. During these treatments, ALL Voda representatives were very respectful of our house, wearing booties whenever they entered, and were extremely professional and knowledgeable. Given the stubbornness of the extreme odor, Emily also discounted the followup services - which we greatly appreciated. Overall, I highly recommend Emily and her Voda team of technicians if you have any kind of specialized cleaning needs. She and her team will pull out all the stops until you are happy with the results.

From the owner: Your Cleaning & Restoration Sidekick! At Voda, our mission is to make life easier for those…read moreresponsible for creating inviting, healthy spaces where people live, work and do business. We specialize in a wide range of cleaning & restoration services to keep your home or business clean, fresh and free from damage including: carpet cleaning, floor cleaning, tile & grout cleaning, upholstery cleaning, odor removal, water damage restoration, storm damage restoration, mold mitigation and more!

I am very happy to say these guys are amazing and do outstanding work! I've had so many…read morediscouraging issues with contractors before these boys, I feel truly blessed to have met them and work with them. I have a list of jobs that I was dreading, but today I'm excited to see them all get done!! Thank you guys for your quick, exceptional, outstanding work!!!!

Unbelievable customer service and attention to detail. Honest and upfront and explains everything…read moreevery step of the way. My house had severe water damage and it looks beautiful since Graceful Solutions did our repairs.

Had drywall spots that needed repair. They did a great job, were polite and had a great attitude…read more Good people, reasonable pricing. Will use again in the future. Highly recommended.

We have had Jim and his crew do several projects at our house. The first was painting our hall,…read moreliving room, dining room and kitchen and they did an excellent job. Cost was very reasonable and they did a wonderful job. We then brought them back to do our entire bathroom remodel. They removed everything that was old and took it away and then painted and installed the new vanity, commode, mirror and lighting and they did a super job. After the bathroom was done, they did drywall repair in our sunroom, which some repair was done at a two-story level, and our family room and repainted the rooms. They did great, as usual. When we figure out our next project, we won't hesitate to hire Jim and his crew. They are all professional, but friendly and the cost is always reasonable. When you have home projects, American Home Pride is who you should go to.

This company is a top of the line Veteran Owned small business! They made our nightmare of a sump…read morepump failure go away swiftly and took special care to make sure everything was dried! Highly recommend Iain and his team!

From the owner: Water Removal, Mold Remediation, Vent Cleaningread more

I was referred to Paul Davis by my insurance company after a dishwasher mishap flooded my kitchen…read moreand the portion of the basement underneath it. I am so thankful this was the reference I got because I cannot be any happier with their service. A definite 5-star! The "Mitigation" team arrived promptly and have done an excellent job throughout - extremely professional, thorough in their work and I particularly like the consistent follow-ups & heads-up... and keeping me informed along the way on what they are doing and their next steps.

Update: Paul Davis came a week and a half after ripping out our floors to install. They got done…read morefor the day and said, by the way we ran out of flooring because we didn't order enough. They let us know they figured this out the week before but didn't bother to tell us. Then it took them another three weeks to get the rest of the flooring. It's laughable that they claim my husband and I were misaligned. We were not, it's another lie and attempt to avoid accountability. It's also funny that they are pretending the owners care because I called corporate and the owners were supposed to call us and never bothered. Basically this company avoids talking to you so they can lie about what happened. They then did damage and said things were broken before and they would send pictures to prove it. We never received the pictures and all the sudden they agreed to fix it. Incompetent liars.