Traveled an hour to give plasma, only to find out after calling yesterday that they had nobody to…read moredo a second party verification so they were not taking new donors that day, after calling ahead to make sure that I would have no problems, this is a major aggravation.

It's been understaffed for a long time. Wait times can be long. Other days they open late or…read moreclose early due to no staff. The employees are great though. The other day there were only 3 people ahead of me when I came in. They didn't call anyone for almost an hour. By that time there were 9 donors on the floor and 6 of them waiting to be disconnected. One employee doing the disconnections. I didn't have any more time to wait so I left. I've had to do that more and more lately. Yet they keep signing up new donors. They can't handle the ones they already have.

Staff is competent and great! If you are thinking about donating blood, this is a good place to do…read moreit. I highly recommend this life source.

This is a very clean facility and the staff is super friendly they are all hard workers amd always…read morego the extra mile to make sure your taken care of I see one worker in particular Scott who seems to do the work of almost three employees .But thats because he's not talking the whole time but everyone there is very qualified and friendly.

the people here are amazing and work together well. The…read morequestionnaire takes more time than the donation. Nice work all and at the end I love oreos.

Lake Bluff Lifesource, now known as Vitalant-Illinois, is an amazing place! I have been coming many…read moremany times over the last year and a half and I have been shown nothing but kindness and compassion. Every time I walk in the door I get greeted by name with a smiling face. It also helps that they are very skilled with the needles and I have never had a negative experience with the insertion or withdrawal. If you want to do an amazing thing by donating blood or what I recommend- PLATELETS :) this is the place to do it!

I have been going to the center for a few months now. The place is amazingly clean. The staff is…read morevery courteous and friendly. I totally recommend this center.

Staff owesome and friendly clean place fast in out recomrd to check it help people need plasmaread more

This is a two part review. As far as the blood draw and donating, they were great. I have to go…read moreweekly for my draws and Leticia is the person that works with me. She is fantastic. The location has easy parking. The office is bright and clean. The second part is really a shout-out to the staff. While I was in for my last draw, a homeless man can in. He was polite and requested to use the phone as he was homeless and wanted to call his family for some assistance. It was 95f outside. He showed some signs of dehydration. The manager of the facility came out and said, of course. He used the phone, said thank you. The staff offered him some cold water bottles before he left. They also called 911 as they were worried about his safety. Police arrived shortly after to just check him out. They called the EMTs to check him as well and we were able to see that they took him to the hospital. Many places would have just said No and told the person to go elsewhere. The staff at this location really showed they cared about the people and their community.

From the owner: Vitalant is the nations largest independent, nonprofit organization focused exclusively on…read moreproviding lifesaving blood services. We comprise a network of about 120 blood donation centers in nearly 30 states, and provide lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S.

What a joke this place is. I am a disabled Veteran with a doctor prescribed service dog and was…read moredenied entry to donate because of my service dog. The inept employees said that the donation area was sterile and my dog is prohibited. It is THE SAME ROOM AS THE LOBBY and is not sterile. What a joke, review the ADA. I made an appointment with the Red Cross, who says my dog is no problem, to donate. I will NEVER recommend Versiti. They hire the bottom of the barrel. STAY AWAY

They make do all the process again just because I went to my car to bring my jacket, I get blame in…read morefront of everybody, the I repeat the process again, and when I move to the line where I was standing the calm e laugh again and them they put me to the end of the line after waiting for one hour. Double humiliation in one day, and I don't need to be embarrassed for give my plasma, never comeback again

The time to wait in line to donate Is ridiculous. Today they're barely calling people and the…read morechairs are empty and a worker is talking about ordering pizza and getting her tires put on her truck and other people and myself have been waiting inline for almost an hour .