What a joke this place is. I am a disabled Veteran with a doctor prescribed service dog and was…read moredenied entry to donate because of my service dog. The inept employees said that the donation area was sterile and my dog is prohibited. It is THE SAME ROOM AS THE LOBBY and is not sterile. What a joke, review the ADA. I made an appointment with the Red Cross, who says my dog is no problem, to donate. I will NEVER recommend Versiti. They hire the bottom of the barrel. STAY AWAY

Every donation saves 3 lives! Please donate today! Very professional staff. I come every two monthsread more

As much as I hate coming to do this, I love coming here. Very attentive, gentle, & courteous. It…read moredoesn't take much, everyone should donate if they are able!! Thank You for your care & attention, see you again in a few months!

the people here are amazing and work together well. The…read morequestionnaire takes more time than the donation. Nice work all and at the end I love oreos.

Lake Bluff Lifesource, now known as Vitalant-Illinois, is an amazing place! I have been coming many…read moremany times over the last year and a half and I have been shown nothing but kindness and compassion. Every time I walk in the door I get greeted by name with a smiling face. It also helps that they are very skilled with the needles and I have never had a negative experience with the insertion or withdrawal. If you want to do an amazing thing by donating blood or what I recommend- PLATELETS :) this is the place to do it!

The good: Facility is usually clean, I feel safe parking my car in the lot and it only takes about…read morean hour for me to donate- if there's no line. The bad: A lead staff member behaves in crude, rude and unprofessional ways, they no longer provide crackers unless its your first time (which, feeling dizzy, I needed) and you get paid on a VISA debit card, for which there is a fee to access your money. If any CSL corporate staff are reading this, you might consider hiring a mystery shopping company to service your facility from time to time. There is one staffer in particular, a female that works in the front area, that has behaved and spoken in ways I'm sure would make you cringe. She seems to be aware of it because she changes her behavior and modifies her attitude according to which staffers are around her. But with donors, she seems to be her true self- not a good thing.

I will say the staff here is amazing and helpful in the process. However, I do feel at times they…read moremay be understaffed and under resourced for the amount of people they service as the wait times are always long and not expedient. I do think that they also could use some systems that work or are updated to make the process easier and should keep some sort of water and snacks for all participants other than just newcomers because all people should make sure to eat and drink fluids after donation.

I'm O- and Today was my second time donating, and I've already scheduled my third appointment. Both…read moretimes, staff was great - very nice, helpful, informative, and made sure I was comfortable. I definitely plan on continuing to donate. Besides having a needle stuck in my arm, great experience!!

I'm -O so after donating blood for the first time I've been contacted when they run low. Always…read moreconvenient time s available to donate and friendly and caring staff. After donating whole blood they asked if I could donated double red blood cells only - I was nervous as the process is slightly different and the staff explained everything and brought a calcium rich snack over when I experienced the metallic taste in my mouth from the aphereisis/plasma re-entry. Lots of snacks available and good after-care instructions. Already scheduled my next donation for June. Check them out, save a life.

There are a lot of cleaning mistakes. Not changing gloves. Not cleaning front counter. Not cleaning…read morechairs between clients. Cmon-you are dealing with blood! Not everyone is in it for the money. Care about your people!

Appointment was for 1210 and I got here at noon and there was already 15 people waiting in line to…read morejust get vitals. I understand this is all voluntary but you need to take appointment times down if you can't mange your scheduling. If you don't have the staffing then cut the appointments.

Traveled an hour to give plasma, only to find out after calling yesterday that they had nobody to…read moredo a second party verification so they were not taking new donors that day, after calling ahead to make sure that I would have no problems, this is a major aggravation.

It's been understaffed for a long time. Wait times can be long. Other days they open late or…read moreclose early due to no staff. The employees are great though. The other day there were only 3 people ahead of me when I came in. They didn't call anyone for almost an hour. By that time there were 9 donors on the floor and 6 of them waiting to be disconnected. One employee doing the disconnections. I didn't have any more time to wait so I left. I've had to do that more and more lately. Yet they keep signing up new donors. They can't handle the ones they already have.

If I could give this place 1/2 star or zero, I would. I was a regular donor at this location for…read moremonths, and I only ever knew of one tech that could hit my vein-- Amanda. Once she left, everyone else would strike through and have to send me home to come back another time. Not to mention the employees act extremely unprofessional for "medical professionals", yeah right. Then my horror story happened... Sometime in December 2018, I went to donate at Talecris. I told my phlebotomist (a young, heavy-set African American woman) that my only good vein was in my right arm. She immediately missed and caused the vein to blow. She called over a man to help. The man with a red beard (very rude, I can't remember his name either unfortunately), wrapped my arm in an ice pack and asked to try my left arm. I said that there wasn't a good vein there. He said "Well we'll just have to explore a bit. It's in there somewhere!" And he began to palpate my vein. Then he poked. The needle (which is quite large) was completely inside my arm. My vein that he aimed for was fairly superficial-- what was he trying to do!? I began crying and tried to stay calm even though it was uncomfortable. He called a third woman over to give it a go. She advanced the needle even further and hit a nerve. My arm twitched, and blood began pooling out onto my arm and down onto the floor. The nurse was called over and yelled "GAUZE! WE NEED GAUZE NOW!". I was panicking. The nurse pulled out my container of whole blood that I had pumped, swirled it around, and said, "that's a lot of blood, do you mind if we try a third time to give you your blood back?" I declined because I just wanted to cut my losses and leave. The nurse whispered over to the phlebotomist that "you need to clean up this blood because this does not look good." After they cleaned up all of my blood and wrapped my second arm in an ice pack, they apologized, paid me $20, and gave me a $45 credit for the next time I came. I DID NOT RETURN AND I DO NOT PLAN ON RETURNING. Some advice to those of you planning on donating: if you don't mind strangers being trained off the street poking at your arm like you're a lab rat, go ahead and try this place out. Unless you only have surface veins that a five year old could hit, because if you have any other veins you'll be sorry.

There is a short fella with reddish hair and a beard that works at the counter. He has the…read morepersonality of a wet mop and the courtesy of a rude jerk. He treats people like their dregs of society and he lacks the common courtesy of kindness and respect. The center is presently collecting nonperishable food items for the food pantry. I arrived to donate plasma and went to the kiosk and answered all of the required questions. I realized I forgot my canned goods so I went out to my car; I returned to the center 20 seconds later. Upon my re-entry he abruptly raised his voice at me and told me that because I exited the center I could not donate today. This was the third incidence of him displaying unwarranted attitude toward me. Maybe they should put up a sign that states once you complete the kiosk questions you can not leave the building. I won't be returning and It's too bad because plasma saves lives.