I hired Robert the 2nd week of December to remodel my bathtub to a walk-in shower using FlexStone…read morevinyl panel kit. He came out and assessed the job and assured me it was a piece of cake, had done one similar and could do the job in two days. He agreed to work from 8am to 1pm. He showed up 2 hours late every day. The first day was tear out, we asked him to remove the tub without damaging the trim or crown. He hacked into the trim in order to make the tear out easier for himself, he assured us that he would fix the trim during the install I paid him via Venmo for 4.75 hours at $85 per hour. The supplies were on order, so installation was scheduled the following week. Again showing up over 2 hours late worked for the next two days 12.5 hours on plumbing and drywall, he demanded we square up and pay him for the 12.5 hours prior to finishing the job, so I sent another Venmo payment. The work appeared very subpar, but I let him return on day 4 to hopefully finish. Robert insisted on installing the vinyl walls like tile, completely disregarding the manufacturer's instructions to glue directly to the sheet rock. He slathered thinset all over the drywall causing an uneven surface so the corners had uneven large gaps. Now we're on day six and he has one more panel to install, he realized the walls are uneven and brings a router to try to fit the uneven seams, leaves plastic shavings all over the garage. After 6 hours of trying to fit the back panel, he says he screwed up and wants to make it right by ordering another panel. He cut it too short by an inch and a half. I explained that you can't just order one panel, a whole new kit would need to be ordered @$1100. He agreed that was fair. After two days of no contact, I messaged him to make sure he ordered the kit. He said he had a problem with his bank. I assumed he didn't have the funds to replace the kit. I decided to order the kit myself and request a refund of the amount I had paid him. He said he needed to make payments. I agreed to allow 4 payments starting Jan 1, and have yet to receive anything. In addition to the botched panels, he installed the pan out of level, the drain was Jerry rigged with miscellaneous parts, the valve was installed upside down, he used PEX shark bite system in an upstairs inside wall which has been known to leak after sometime when the O rings wear out. And he destroyed an irreplaceable frame on our wall while making multiple trips up and down the stairs. I had two licensed plumbers come out and access the job. They confirmed that the plumbing was subpar and needed to be replaced, so the entire shower had to be torn out and start fresh. The new contractor had the job done correctly in 4 hours, yes HOURS, not days. I could kick myself for not hiring a licensed professional in the first place. I am now in the process of small claims litigation to recover the $3k in wages and supplies caused by Robert's lack of experience and transparency. Be sure to hire only licensed contractors and get references prior to hiring anyone for home repairs. Don't just go by reviews, they are very misleading.

Robert returned my call quickly, scheduled the job same day. Did Expert work. Will use again.read more

Our experience with Elizabeth Taylor at Nova has been excellent & exceptional. In building our home…read morewe have had interactions with many subs & suppliers - far and away the most responsive has been Elizabeth. Our designer chose way too many expensive tiles and Elizabeth found several 'price performers'. Some of them were better than the original. She knew we needed a couple slabs & kept her eye on inventory in Reno & Carson and called out of the blue to tell me she'd found a contender at a great price. When we have had to switch products her response has been, no problem. When I wanted to show the selections to the designer, she offered to pull all the samples and have them ready. The job isn't finished yet but I have no doubt we will continue to receive exceptional service from Elizabeth & Nova. We while heartedly commend them to you.

Nova Tile and Stone in Minden has been the best experience I have had whilst remodeling and now…read morebuilding an addition on my home. I remodeled my kitchen last year and recently went back to the Minden store again (now that we are remodeling and adding an addition to our new house). I have visited almost all of the tile and stone stores in Reno and Minden and the service at Nova Tile and Stone, specifically in the Minden store, was the best. They have a great team who all work well together and create a great environment to spend time choosing purchases. Joe assisted me last year when I purchased quartzite slabs and he was extremely knowledgable and made the whole experience enjoyable and fun. This time around I booked an design appointment with Susan and she could not have made the process more enjoyable or successful. Having visited Bedrosian and used the designer service there I can say that Susan (Nova, Minden) by comparison had more experience, better customer service, listened to what I actually wanted and made the best use of my time. I had previously visited the Reno store and Diane was great but the Minden location far surpasses my expectations in every way. If you don't want to spend hours and months of weekends looking for stone and tile I would suggest booking a design appointment at Nova Tile and Stone in Minden (even if you are closer to Reno).

I have worked with Scott remodeling three bathrooms in my home in Lake Tahoe. His idea's and…read moreunderstanding of what looks great is extremely helpful. Scott is a perfectionist and true tile artisan. Saying that Scott is a talented professional would simply be an understatement. This guy is bad ass. I have done a ton of remodels and have worked with many tile setters but Scott is different. He is an artist that strives for excellence and perfection. My bathroom is a work of art because of him. He is a pleasure to have in your home as well and is extremely conscientious and trustworthy.

Scott and his crew are simply the best tile installers in the Basin! So skilled, so high quality!…read more Nice and caring too about the product. I can't recommend Scott enough! You won't be disappointed!

We have used Rick for three bathroom tile jobs and the result is always great. I mean really great…read more He is always in communication with us and follows through with us for the entire process.

We used Rick and his team to rebuild part of a bathroom tile floor. Rick and his crew provided…read moreexcellent services. Rick is hands-on and checks in on-site regularly with his crew so that everything is exceptionally well done.

We'd been wanting a stove for a long while. We visited AJ's Stove in Gardnerville over the summer…read more Krystal was very helpful from start to finish. Today the installers came out and professionally installed the stove with ease. We are excited to have a second heat source this winter. Thanks for an easy transaction.

These people are snakes. They lied about me being out of business they lie about county codes they…read moreclogged an old man's flue pipe to his pellet stove to try and sell him a new one. Very bad people please try your best to not do business with them

Thanks! Chris and Elizabeth really took care of things when…read morewe decided to re model our bathroom. They listened to what we wanted and helped up figure out what we needed. And we got a lot of tiles. We got exactly the tiles we wanted and also the heated floor system - and they worked with our contractor so that everything flowed well.

Chris at Tile Outlet was a pleasure to work with! My partner and I were building our first home in…read moreSouth Lake Tahoe and I stopped in the shop to check out their stone options. Chris gave a warm greeting and we proceeded to chat about the project. He had plenty of samples to view in his showroom and he can source additional products that aren't on display. I ended up ordering most of our countertops from him and he gave me excellent recommendations for a tile installer and countertop installer. I will always consider Chris for any future work because of his professionalism, knowledge, and friendliness.

Andre was an astounding. His skill, working rationalship, commitment, timliness were all…read moreexcellent. I you need a tile setter in his service area, you will really miss out if you do not contact Andre at Dre' Tile and stone. He is one of a kind excellent.

Andrey did an amazing job with my kitchen backsplash and window sill. He has such great attention…read moreto detail, and it honestly looks perfect. He's a true craftsman. He was very communicative, knowledgable, on time, and really pleasant to work with. I'll definitely be calling him again when I re-do my bathroom!