I was renting a storage unit at extra space storage and I stopped renting from them because it's…read moremanaged by a nation wide management company and I couldn't take it anymore. Frequent and AGGRESSIVE rent increases and I had been renting a storage unit and I left because every 3 months they kept on doing AGGRESSIVE rent increases. I left extra space storage and I went to secure storage and at the time when I started renting from secure self storage the owner was who managed the storage facility and when I gotten my storage unit I was given a guarantee of NO rent increases for one year. Also the first month was a dollar and then each month after that was the regular price. Now the owner he still owns the storage facility but he has SAM storage assists management running his storage facility. Right away storage assists management BROKE everyone's lease and started new leases and now storage assists management SCREWED me out of the one year no price increases. If I am correct I do believe that by Wisconsin law that leases are supposed to be honored even if the management changes. Also I see that storage assists management is in a hurry to already be jacking up the prices and the first month is no longer a dollar but instead it's 50 percent of a month's rent. I already see that there's going to be frequent and AGGRESSIVE rent increases and how do I know that, storage assists management is saying that if a person does pay months ahead on the rent then for them months the price would not be increased. Now how many people have a lot of money to be paying up front for many months of storage in advance payment. Most people who are renting storage units are on a limited income and can only be paying one month at a time. Also storage assists management is forcing people to be having insurance on the items that they are storing in the storage units and the owner when he was managing his storage facility he didn't force people to have insurance on the things that they were storing in the storage units and get this if I now don't show proof that I have insurance on my belongings then storage assists management is going to be FORCING me to cough up a extra 15 dollars each month. This already doesn't look good at all. When I first started renting from security self storage, I told them that I got the hell out of extra space storage because of they were on bullshit. The guy in the rental office and this was before storage assists management started managing the storage facility he told me that there's been a lot of people coming over to security self storage and that they left extra space storage and most of them people they were cussing and swearing big time about extra space storage screwing them over. I'm now afraid that storage assists management is going to be doing the exact same things that extra space storage does. If this happens to me, I will be again going to be having to take my belongings and moving everything to another storage facility and I left extra space because management were crooks and were screwing people around and I had moved my belongings to secure self storage facility because at the time when I moved my belongings to security self storage it was managed by the owner and family owned but now I hope that storage assists management are not going to be scaring away customers like how extra space storage does. When I left extra space storage I ended up making a Facebook group called extra space storage scams and my Facebook group page has the green extra space storage logo on it and there's a lot of peoples online negative reviews that i copied from other reviews online platforms and I pasted on my extra space storage scams Facebook group page. Pretty scary frightening things about extra space storage. Another thing I am NOT happy with is that storage assists management is wanting everyone to make a list of everything that they are storing in their storage units and honestly I feel that is a evasion of peoples privacy and against HIPPA laws. I'm not storing any food items in my storage unit or anything that's illegal or anything that would pose any hazard to the facility and no propane tanks or explosives. I right now I have my review as I'm not sure if I would recommend this place and I have given only one star for now and I am putting storage assists management on a probation period and I will be adjusting my review once I see how storage assists management treats me. Don't sign a new lease, you already HAVE a lease for that space. No, they can't cancel the original lease. Educate yourself on your local renters laws and document everything the management company is doing. Pay rent on time. If they start violating the lease, research what remedies are available to you under renter's laws. Management is just banking on you not knowing the law. Tell them they are in breach of contract and you will pursue legal action if they refuse to abide by the lease.

We figured out last minute we were going to need to store the stuff from the dorm until we can move…read moreback in during the fall. Called around and most places were closed, full or uncooperative. Or this place. First, the owner answered the phone on a Saturday night at 9:30. The owner was great. Friendly and helpful. Prices were reasonable for storage . We also needed a lock. They sold us one for $9. Can't beat it. This is the type of local business we like supporting.

I was Mikes longest standing tenant. 5 years. I used my units primarily for storing everything I…read moreneed to run my small construction business, which I had owned and operated the last 10 years. About a year ago Mike asked me if I would be interested in doing a job for him. Hanging and finishing the drywall in his basement, which he projected to be ready for me to start in July. I gave him a bid which he accepted. I then proceeded to leave my schedule open for the next 6 months as the project experienced delay after delay while being told by Mike that the job would be ready in two weeks.. In October i ran into an issue with my bank and closed my account. I made Mike aware of this and informed him I would be paying my balance the following week while I waited for a check with my remaining bank account balance to arrive . He responded by telling me not to pay my balance and that he would credit my account for the work to be done at his house. See attached screenshot below. That never happened. A month later I finally had started his basment. while working there I encountered several issues caused by to previous contractors that was in his best interest to fix. None of the light fixtures were set properly, walls were improperly framed, vents were not extended to meet then framing, pipes were not framed out, plywood in his bomb shelter wasn't hung. He also informed me that I had covered a cold air return while hanging. I removed two sheets of drywall and discovered that was not the case, i fixed the issue for him nonetheless. there was garbage, furniture, leftover materials and huge piles of wood scraps in nearly every work area. I informed Mike that i could take care of these issues however it was not in my scope of work and that I would have to charge him extra. This would also delay my timeline. Mike was noncommittal and bounced between paying his guys to take care of the issues who would cost him less money and having me do the work for him. This created much confusion and led to me falling behind my schedule and made it impossible for me to plan day to day. Ultimately he elected to break our agreement and hire someone else to finish hanging the drywall. . He didn't inform me of this decision he just broke our agreement and allowed other contractors to handle and use my tools.he then asked me to give him a new bid to finish which I declined for obvious reasons as the trust was broken. Two days later he locked me out of my unit after I declined to meet with him on his time. He then refused to pay me for any of the work done at his house and demanded I pay the balance on my units he previously informed me he was going to take care of. Plus late fees. Today he auctioned off nearly everything I own. Roughly 150k in tools and personal items of mine and my family. My entire business and livelyhood. I can cooberate every word of this review with text messages spanning back to June. This was deliberate and planned in advance. I was without my tools for two months while Mike held them ransom and used my desperation as leverage to extort me. My entire business was sold last night. M y dads car detailing supplies and his polishers, my tool chest and mechabics tools,gone. This man lied to me and destroyed my life.

Great location and the staff is very friendly, helpful and informative. This was the first storage…read morelocker experience I've had and so far it has been extremely easy.

Great service, clean facilities, and good communication. When we emptied our storage locker we…read moreactually forgot to cancel our rent and the facility noticed our unit was empty and contacted us. Highly recommend!

I used the storage facility for two months in between moves. The unit remained dry during heavy…read morestorms and security was never an issue. Don is an excellent communicator and I received my deposit back in a timely manner.

I rented space here for three months during a move. The unit was what I needed--reasonably priced,…read moreno frills--and the owners were accommodating, pleasant, and responsive. I recommend it.

Rat's and mice live here. They don't call you back. I would give them a 0 if I could. They don't…read morecare how your property is effected, "It's not their concern" They admit they don't do any pest control.

I've been a customer for almost 3 years, great experience through and through. Great customer…read moreservice, pricing is good; the location is convenient. The units are all nice and clean as well. I recently upgraded to a bigger unit, I planned to go elsewhere because they didn't have the size I needed. But then Mark reached out to me asking why I was switching companies, I explained the situation and he stayed in contact with me until we came to an agreement on another unit and now I'm moved into a bigger unit and a very satisfied customer. Thank you for all your help Mark.

Friendliest people and super helpful! We wanted to stay local and were so pleased that they just…read morehad space open up! You don't often find friendly professional owners in the storage business but we can't recommend Janet and Cottage Grove Storage enough!

Excellence and kindness continue to be the way we describe the people at Capital City Transfer. We…read morehave used them several times over the last 15 years. They moved some things for us again last week. Jake and Ty did an EXCELLENT job and were extremely careful. They treated our things like they would treat their own things and did it all with a smile. We appreciate that this is at least the third time Jake has helped move things for us and that LaRae is always willing and more than capable of helping to arrange the moves! Dealing with the same people over the years makes things go smoother and shows the quality of the business! Thank you!!!

I just used the service ( late July loading And early August delivery). The worst experience…read more 1. 3 of the 5 Desk drawer slides broken. 2. One mirror was broken 3. Vacuum broken 4. The exterior of some packing boxes was broken. Cannot believe it. 5. Will I find more broken items? The agent was amazing but local movers in Madison aren't that professional. Due to COVID-19, I did not watch them closely. Turned out They did not wrap my executive desk as they did to the sofa. Instead they took out drawers. On the delivery day, drawer track/slide were broken and could not be placed back. I had to pay to have a craftsman to fix it next week, $100 per hour ( update: drawers slides were broken and cannot be repaired. New slides must be replaced.) I was unpacking and just found out one of the two mirrors was broken. Oh my gosh. Unsure if it was broken on the way or on the delivery day when the driver did all the unloading ( his local helper did not show up) From my interaction with the agent, i felt great, thinking this moving would be the best. However, it turned out to be The worst moving experience among the 3-4 moving in the past several years. Plus I have gave a large amount of tip to all the movers. The insurance package I selected: I pay $80； $1000 deductible. Lesson learned: will never buy any insurance. Or buy the most expensive insurance and little tipping of movers. It's getting worse. While unpacking today on 8/16, I found out the vacuum cleaner was broken.