I was renting a storage unit at extra space storage and I stopped renting from them because it's managed by a nation wide management company and I couldn't take it anymore. Frequent and AGGRESSIVE rent increases and I had been renting a storage unit and I left because every 3 months they kept on doing AGGRESSIVE rent increases. I left extra space storage and I went to secure storage and at the time when I started renting from secure self storage the owner was who managed the storage facility and when I gotten my storage unit I was given a guarantee of NO rent increases for one year. Also the first month was a dollar and then each month after that was the regular price. Now the owner he still owns the storage facility but he has SAM storage assists management running his storage facility. Right away storage assists management BROKE everyone's lease and started new leases and now storage assists management SCREWED me out of the one year no price increases. If I am correct I do believe that by Wisconsin law that leases are supposed to be honored even if the management changes. Also I see that storage assists management is in a hurry to already be jacking up the prices and the first month is no longer a dollar but instead it's 50 percent of a month's rent. I already see that there's going to be frequent and AGGRESSIVE rent increases and how do I know that, storage assists management is saying that if a person does pay months ahead on the rent then for them months the price would not be increased. Now how many people have a lot of money to be paying up front for many months of storage in advance payment. Most people who are renting storage units are on a limited income and can only be paying one month at a time. Also storage assists management is forcing people to be having insurance on the items that they are storing in the storage units and the owner when he was managing his storage facility he didn't force people to have insurance on the things that they were storing in the storage units and get this if I now don't show proof that I have insurance on my belongings then storage assists management is going to be FORCING me to cough up a extra 15 dollars each month. This already doesn't look good at all. When I first started renting from security self storage, I told them that I got the hell out of extra space storage because of they were on bullshit. The guy in the rental office and this was before storage assists management started managing the storage facility he told me that there's been a lot of people coming over to security self storage and that they left extra space storage and most of them people they were cussing and swearing big time about extra space storage screwing them over. I'm now afraid that storage assists management is going to be doing the exact same things that extra space storage does. If this happens to me, I will be again going to be having to take my belongings and moving everything to another storage facility and I left extra space because management were crooks and were screwing people around and I had moved my belongings to secure self storage facility because at the time when I moved my belongings to security self storage it was managed by the owner and family owned but now I hope that storage assists management are not going to be scaring away customers like how extra space storage does. When I left extra space storage I ended up making a Facebook group called extra space storage scams and my Facebook group page has the green extra space storage logo on it and there's a lot of peoples online negative reviews that i copied from other reviews online platforms and I pasted on my extra space storage scams Facebook group page. Pretty scary frightening things about extra space storage. Another thing I am NOT happy with is that storage assists management is wanting everyone to make a list of everything that they are storing in their storage units and honestly I feel that is a evasion of peoples privacy and against HIPPA laws. I'm not storing any food items in my storage unit or anything that's illegal or anything that would pose any hazard to the facility and no propane tanks or explosives. I right now I have my review as I'm not sure if I would recommend this place and I have given only one star for now and I am putting storage assists management on a probation period and I will be adjusting my review once I see how storage assists management treats me. Don't sign a new lease, you already HAVE a lease for that space. No, they can't cancel the original lease. Educate yourself on your local renters laws and document everything the management company is doing. Pay rent on time. If they start violating the lease, research what remedies are available to you under renter's laws. Management is just banking on you not knowing the law. Tell them they are in breach of contract and you will pursue legal action if they refuse to abide by the lease. read more

We figured out last minute we were going to need to store the stuff from the dorm until we can move back in during the fall. Called around and most places were closed, full or uncooperative. Or this place. First, the owner answered the phone on a Saturday night at 9:30. The owner was great. Friendly and helpful. Prices were reasonable for storage . We also needed a lock. They sold us one for $9. Can't beat it. This is the type of local business we like supporting. read more

My experience renting a storage unit at Security Safe Storage echoes all the positive reviews. Frank was very helpful when I first looked at a unit and, with his guidance, I found one that best suits my needs. When I returned to sign a lease, Al, along with Frank, were courteous and efficient. The unit I rented is new, clean, and very secure, all important to me. With a convenient location and competitive pricing, I am very pleased with my decision. read more

Just dropped my goods here yesterday after a 6 hour drive with movers from St. Louis. Frank was very easy to work with on the phone prior to my arrival to get access after hours. He got us all set at the office in minutes and even helped with a plan B option if my smaller unit was not big enough. Good thing, it wasn't. We were easily able to hop over to a bigger unit and unload there same night no issue. Came back next day and re did the lease agreement in minutes. Auto pay options make it simple to pay for and the units are easy ground level pull up style for quick access. Not temperature controlled so note that. Frank is way cool and he will treat you well. Makes me super glad I picked this place among about 3 others in town to store my goods. read more

I had an issue with my lock and Frank came in and helped me even before the office was open. Great service!

Becky was helpful in getting me set up with a storage space. She closed the gate so I could make sure my after hours code worked before I left. The office was clean, and the drive aisles were clear of snow. read more

Myself and my husband Brandon M. have rented a space for 6+ years and couldn't be happier with the space and service!! Frank is great to work with and secure facility that requires a passcode entry along with cameras. We have never had any issues and would definitely recommend this place. It is easily accessible while still a little off the path to offer some privacy. read more

Do NOT store your things at Security Self Storage in Fitchburg. We lost half of our belongings to a mice infestation. So much of our clothes, kids' toys, kitchen stuff, couch, and more was destroyed by tons of poop and them chewing everything up. It was devastating. We called the company right away, and had to wait and wait to get a call back. When my husband finally physically went to them to show them photos, we were told they do not have insurance to cover this, and we were not reimbursed for the items we lost. We were moving to a different house, and had used this storage for 4 months. All the units are connected on the inside and we think that's how the rodents got in. Spare yourself! read more

We had incredible service here. The unit was clean and easy to access anytime. The staff also went above and beyond, providing advice on getting rid of some forgotten items discovered while moving out. Will definitely use again the next time we need temporary storage. read more

Great customer service! You are always able to reach someone. The units are clean and easily accessible. We would definitely recommend this storage facility to anyone! read more

I left some of my things in this storage facility when I moved out of state several years ago. I was assured it would be safe. My ex was able to break in and steal 90% of the contents at some point right under the noses of the staff, even though you have to drive by the office to get in or out. I would not recommend this place to anyone! I've been paying them to safeguard nothing. read more

Affordable, clean, secure, and friendly employees. I would definitely recommend them.