Rat's and mice live here. They don't call you back. I would give them a 0 if I could. They don't…read morecare how your property is effected, "It's not their concern" They admit they don't do any pest control.

I've been a customer for almost 3 years, great experience through and through. Great customer…read moreservice, pricing is good; the location is convenient. The units are all nice and clean as well. I recently upgraded to a bigger unit, I planned to go elsewhere because they didn't have the size I needed. But then Mark reached out to me asking why I was switching companies, I explained the situation and he stayed in contact with me until we came to an agreement on another unit and now I'm moved into a bigger unit and a very satisfied customer. Thank you for all your help Mark.

I'm editing my review. After initially being quoted 1 price over the phone and then the customer…read morerep trying to make me sign a higher price at the store and insisting that his price was final, I contacted the manager and he fixed the price to the one I was given over the phone. I appreciated this. Their pricing system is very, very complicated and is not designed for long term storage. It kind of feels like it is designed to trick the customer into increasingly higher payments. An initial new customer price quickly rises to nearly double that price over a year. I understand that climate controlled storage pays a premium but this storage might be the most expensive in the city for simple long term storage. Overall I wouldn't recommend this place unless you only need it for a few months or if you absolutely have to have climate controlled storage. The company could probably make more money with longer term, stable pricing that doesn't accelerate so high. Something like the first 4 months at a new customer discount and then an expected stable price is much, much easier for the customer to navigate.

Registration and move-in process went very well and site appears to be clean and well maintained,…read morehowever, we began a rental in April for my daughter who attends U-Wisconsin Madison. After 2 payments, they randomly decided to increase the monthly rate with an email. Since we live in Boston we are stuck until late August. I'd discuss rate and make sure you are locked in if possible for the duration of the rental. I've reached out for an explanation, but not response from anyone with the company.

7 good years and following this I regret giving them a cent…read more... My business rented a storage unit for about 7-8 years (Over $16k in rent!). Because I bought a larger building I no longer had a need for this space. We where scheduled to be out Nov 31 and we had 99.9% of our stuff out. The other .01 % we picked up the following morning at 8am and took it to Goodwill. On Dec 1, we where told that we where auto charged another $200 for the complete month because their video cameras filmed us leaving that day. WOW!! What a kick in the pants, much discussion followed with a terrible manage named Cate (very simply I requested a pro-rated amount and that was refused). During this time,she even told me the space was rented again (so they collected twice that month). I asked to speak to the owner and she instructed me to compose a letter and write "to Whom It May Concern" on the cover. I wrote the letter, sent it, and CATE opened it (instead of forwarding it) and emailed me that I wasn't getting anything back? TOTALLY UNPROFESSIONAL, I'M STILL SHOCKED THAT ANY BUSINESS WOULD TREAT A EXCELLENT LONG TERM CUSTOMER LIKE THIS?? CATE IS HARMING BADGER STORAGE AND SADLY, BECAUSE OF HER IGNORANCE I'M TAKING BADGER STORAGE TO SMALL CLAIMS OVER PRINCIPLE. Won't he owner be surprised when he/ she is served.

A total waste of almost $1,800. I stored items here for over a year. Getting ready for a yard…read moresale, I go into my unit (#258) and discovered that my items are covered with mold. A new Rubin's coffee table, covered with mold. All fabric items, moldy (even in bins), my Harley Davidson, leather covered with mold and the lowest parts of the bike have pitted and rusted. All boxes. Yes, items were stored off the floor on pallets, now all which are moldy too. Too many other items to mention. Ceiling rafters and boards water damaged and moldy. I tell a manager, start moving salvageable items into a different unit... And she tells me that I now have to pay for Both lockers, for an entire month! If not, she will change my gate code to both lockers by the end of the day (it's the 5th). One elevator has been broken for months, and they raise the rent fees on you without notice. Trust me, pay a bit more to actually have your items stored, instead of having to drive your items over to the dump. ( They will fine you $50 if you use their dumpster or if anyone claims that even an empty shoe box is yours). Worst Storage Experience, and Worst Management ever. It's as if they forgot that You are paying Them. They aren't doing you any favors allowing you to rent from them! I wish I could upload pictures to show you just how bad it is.