One of the worst experiences I've ever had as a customer. Going through the process of a return left me humiliated, shaken, and feeling ill. A seven day return policy is archaic and outdated, (and should be stated up front before the purchase) and the required level of "unworn" means you basically cannot try them at all. Yes I was past the seven day limit, however they were in no way unsellable nor without the box, extras, and receipt. With the service associate (Not the owner) berating me with comments like "You're killing me", "I will have to eat the cost of this myself", tossing the product onto the bench in disgust, great big angry sighs.. to say the level of service was horrible is a great understatement. As a customer service associate myself, I would be ashamed (not to mention fired!) at the thought of treating my customers like that. Laying out policies and going over solutions that leave everyone feeling like they came away a winner is not only NOT impossible, but is considered great customer service. I see this at work every day, our customer relations are amazing and we are super proud of that! There are other shoe stores in town that will treat people with respect, and be appreciative of good customers who are there to spend their money locally instead of online or in other cities. Vernon shoes has earned their "worst customer service" reputation, in spades. read more
