What can I say about this place...? It all started off very well, leasing staff was great and maintenance was great. After about a month it started to decline. I noticed that my bedroom window was leaking whenever it rained for a decent amount of time. I contacted the leasing department, they sent their maintenance staff out to fix it, cool, I thought all was good. It kept happening.... I kept my patience with them since they were very prompt to come out and fix it. After 5 complaints (5 months), keep in mind I had only been living here 5 months, I began to become frustrated as to why this problem can't be fixed and why a professional had not been sent out to look at the problem. After another 3 months, the window was still leaking............ No professional had been called to try and fix the problem, just more sealing from their staff to which the previous 5 times did not fix the problem. Even though I had asked for a permanent fix, they still decided to have their staff seal my window...again...and again...and again. I had come home numerous weekends to find dirty brown water leaking from my window and spilling onto my bedroom floor. Call me crazy, but for the amount of money that they charge you to live here, I don't think that is an acceptable living condition that they seem to expect to have you put up with. Finally, after my 7th complaint (7 months of living here), they finally decide to have a vendor come out. I took off work that day...and of course no vendor showed up that day. Nothing was communicated to me that they would not be coming out that day. It was only after my 8th complaint that I was told that a vendor had come out a couple days later and said "everything looks okay" ....... Now anyone with a little common sense would not let a vendor say "it is okay" after several months of sealing that did not resolve the problem, but sure enough, that was enough for Vermella Crossing. Turns out that everything was still, not, okay, what a shock.... So after more complaints, they finally have the vendor come out again. Now I am told that I have to wait for them to possibly order siding...but wait, why was that not brought up the first time they came out just in case the window was, indeed, not okay.... Who knows. Anyway, 10 months later, I type this review, window is still leaking as I type these words, vendor was out the previous day but clearly they did not fix the issue....
Another issue that I have is that their communication is pretty much terrible. There had been numerous times that I have been told that someone was going to come out to look at the window, that time had passed, I heard no feedback about what happened, and when I walked into the office, no one had any idea if anyone had been in my apartment. I found that a little concerning that someone could have been in my apartment and the office had no idea that they were there and the fact that I was told numerous times that my window was "high priority" yet you have no idea if it was looked at. I found myself asking to be kept up to date on who and when people were coming to look at my window, only to find myself having to track the staff down for them to give me answers to which they could not provide me. Anyway it is safe to say that when my lease is up, there is no way I am staying here. Feel free to respond to this review and if you want I will send you any photos and correspondence I have sent out to show you how long this problem has been going on. Maybe I will update my rating if my window ever gets fixed before I move out.... doubt it read more