bought massage chair with a 3 year warranty it worked for 5 months its been OVER 2 months not working and they have not came to fix it or even look at it don't buy from this company they do NOT stand behind there product read more

It is not about the money. Verlo Mattress has been jerking us around and talking out of both sides of their mouths for about 20 days. This is a 12 inch mattress that has expanded to 10 inches in the middle and is STILL hugely compressed on both ends. They jerked us around over a replacement. They refused a refund so I could buy a mattress from somewhere that had real mattresses. They stated They had to "discuss" what to do. I don't see that there is anything to discuss. It's faulty. Several emails and photos later... AND after a call to the mattress manufacturer who informed us that the distributor- Verlo, has an agreement with them that requires them to provide replacements of defective mattresses did Verlo begrudgingly offered to replace it. The manufacturer also advised that the amount of time for the mattress to expand was 36 to 48 hours. Weeks and weeks later...still not expanded. They suggested they would open one for us so it would expand completely before we picked it up. They put it off. After more calls, they stated that the idea they came up with - to open and expand the mattress- was not convenient for them, they simply don't have the room to open a mattress like they promised. The latest LIE? "Oh, we'll open one for you christmas eve so it will be fully expanded by monday when you can pick it up" Monday - Oh yeah, we didn't have one so there's nothing for you to pick up. No call to advise there were no mattresses for them to open over the holiday - radio silence until we called to come pick it up. SICK AND TIRED OF BEING JERKED AROUND. So freaking sorry I didn't spend enough money to get decent customer service. Apparently Verlo Mattress only cares about customers who spend larger amounts of money than we did. Expensive lesson learned - never buy from a company that only provides levels of customer service that is contingent upon the actual amount of cash paid. BTW, the mattress was purchased for an individual who has been in the hospital for 3 weeks and is in need of a bed when they return This weekend. STILL NO BED VERLO. We did NOT receive what we paid for. We received a substandard product that is entirely worthless. read more

Verlo Mattress - Dubuque - Unexpanded Verlo mattress after 20 days. Same on both ends. - Mattresses Near Me - Dubuque, Iowa

We just received our new king mattress from the Dubuque, Iowa store and we are beyond thrilled with the product and our experience at Verlo. The sales professional was very knowledgeable about their entire line of mattresses, pillows and frames/adjustable frames. She made our decision very easy once she showed us the details of the manufacturing process. She even persuade my husband to try out one of their Amazing massage chairs so he could relax (be occupied!) while I checked out the mattresses!!! We ordered the V11 Plush and it's a dream-firmly supportive but very comfy and doesn't "feel" as firm as a support as it is. The mattress also has special "cooling" fabric and it works!!!! We had already purchased a bed (headboard, sides and footboard) and I had the measurements for the frame since I didn't want the box foundation to be seen above the side slats and our sales professional helped us with all the measurements and recommended the 5" foundation. Her measurements were spot on!!! I also wanted the white fabric on the foundation and she made that happen too! Buying and supporting local companies and jobs was also very important to us and we were very happy to get a mattress which was fully manufactured locally. While our primary interests were an excellent product, adjustable firmness (you have 1 year to adjust the firmness at no cost), and customer service, we found the price to be incredibly lower than the competition. On average I think the price was anywhere from 1/3 to 1/2 the price of Brand Name competitive mattresses!!!!!! Thanks also Verlo for the complimentary pillows and of course for supporting the community as you do!! read more

Verlo Mattress - Dubuque - Beautiful as well! - Mattresses Near Me - Dubuque, Iowa

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Went in to buy three new mattresses and was treated like a queen. Offered extra stuff but to be helpful, never pushy. Mentioned I was interested in an adjustable bed down the road and helped me try it out and gave me the info on it again without being pushy like I had to buy it right now. It's not often someone asks where to go to get a new bed, but when it comes up, no one seems to know where to go. I tell everyone to come to Verlo now because I can trust their knowledge and the experience and kindness they will bring to all my friends. Thank you, Verlo! read more

Great service and a great staff. Looking for a good nights rest Verlo is the answer. Bought the adjustable bed and just love it.

The folks at Verlo are wonderful! They are very helpful! And their products are high quality and will last for years and years!