It is not about the money. Verlo Mattress has been jerking us around and talking out of both sides…read moreof their mouths for about 20 days. This is a 12 inch mattress that has expanded to 10 inches in the middle and is STILL hugely compressed on both ends. They jerked us around over a replacement. They refused a refund so I could buy a mattress from somewhere that had real mattresses. They stated They had to "discuss" what to do. I don't see that there is anything to discuss. It's faulty. Several emails and photos later... AND after a call to the mattress manufacturer who informed us that the distributor- Verlo, has an agreement with them that requires them to provide replacements of defective mattresses did Verlo begrudgingly offered to replace it. The manufacturer also advised that the amount of time for the mattress to expand was 36 to 48 hours. Weeks and weeks later...still not expanded. They suggested they would open one for us so it would expand completely before we picked it up. They put it off. After more calls, they stated that the idea they came up with - to open and expand the mattress- was not convenient for them, they simply don't have the room to open a mattress like they promised. The latest LIE? "Oh, we'll open one for you christmas eve so it will be fully expanded by monday when you can pick it up" Monday - Oh yeah, we didn't have one so there's nothing for you to pick up. No call to advise there were no mattresses for them to open over the holiday - radio silence until we called to come pick it up. SICK AND TIRED OF BEING JERKED AROUND. So freaking sorry I didn't spend enough money to get decent customer service. Apparently Verlo Mattress only cares about customers who spend larger amounts of money than we did. Expensive lesson learned - never buy from a company that only provides levels of customer service that is contingent upon the actual amount of cash paid. BTW, the mattress was purchased for an individual who has been in the hospital for 3 weeks and is in need of a bed when they return This weekend. STILL NO BED VERLO. We did NOT receive what we paid for. We received a substandard product that is entirely worthless.

bought massage chair with a 3 year warranty it worked for 5 months its been OVER 2 months not…read moreworking and they have not came to fix it or even look at it don't buy from this company they do NOT stand behind there product

Excellent service and products. Flex steel was made in Dubuque for many years and they sell flex…read moresteel furniture so you know it's not going to fall apart like the cheap places sell. Mark the manager there is very nice respectful and not pushy. Knowledgeable about his products and patient with his clients. I've purchased here for years and will continue to do so. Jeff Downs September 2024

I bought my bedroom set almost a year ago . We had a very nice salesperson who was very…read moreknowledgeable and helpful with my husband and I. There would be two things that would've been great if the delivery guy's who put my bedroom set together just through my bed frame together without tightening up the screws. Both gentlemen were very nice...and the other thing was that I'm surprised the company don't send a thank you card or anything through the mail to acknowledge your customers business with them. They do have beautiful furnishings and I had a decent experience with slumberland.

Purchased a love seat and couch was told the delivery people would call the day before and no call…read more He also told me it would be in the afternoon so I made plans in the morning. Apparently they were at my house at 10 am. When I called at 10:12 nobody answered left message no call back. Finally I called them at 12 and the gentleman on the phone was very very rude and said it was my fault and said they'd never say what time they would deliver. Will never ever go back and thinking about going and returning the item and getting my money back

From the owner: We sell furniture, mattresses, flooring and more. Furniture repair and delivery is also available.read more

Interiors by Design is a one stop shop for all of your needs! Dave & his team recently finished our…read morebasement for us. His estimate was right on target, no hidden fees, etc. and he was reachable the entire step of the way. His store has a number of items to select from and you will not be disappointed with the quality.

From the owner: Interiors by Design is a full-service home interior showroom and remodeling company serving Dubuque…read moreand the surrounding region. Whether you're updating a single room or transforming your entire home, our team brings together premium products, thoughtful design, and coordinated installation to help you achieve the space you've envisioned.