I mainly go to tan in the VIP bed. These tan me well, clean and friendly staff. Their clothes are…read morefashionable at a great price. The decor they sale must go quick, as there are always beautiful new merchandise shown. Must see for visitors and locals alike!

Loving all the new items and changes going on at the store! A one-stop-shop and boutique The…read moreemployees are pretty great too

Bob very helpful! Very happy with tile! Convenient location for store and warehouse. Plenty of…read moreplaces to park.

After years of looking at the same floors, countertops, and backsplash in our second home in Galena…read morewe decided it was time for a change and stopped by Knautz's to look at their selection. They were very friendly and showed us some samples at the store. Later that afternoon, Mike Knautz came to our home and we were able to discuss choices with him. Once we made a decision, Knautz's promptly sent us an estimate. We sent in a payment and everything was installed very quickly. The work was professionally done and there were no cost overruns. We found the prices very reasonable. They also coordinated their work with the plumber (we were getting a new sink in the bathroom and kitchen) and the entire project went very smoothly. We are extremely pleased with the results and would hire them again.

Vinyl plank flooring installed throughout the entire main floor of my home. Within a year large…read moregaps appeared in hallway & master bedroom floors. They sent out two of their guys who fixed the gaps, but within a year more gaps started appearing in the hallway & living room area. I called twice & spoke with Jason and Lyle regarding it, and they indicated that they would take of it. Nothing happened for months, & I called Jason again & left a voice mail in which he has never responded.

We have been trying to get Jason to come and look at the disaster floors by Provenza we purchased…read morefor months, and I have given up. The floors have scratches and flaws everywhere. It is as if there is no protective coating. We feel like we live in a glass house. Jason said it was our floor cleaner that could have taken off the coating, we have only ever used Bona cleaner which is recommended in our paperwork. So, we cannot clean our floors? I sent photos but they were not clear enough, the flaws are obvious to everyone. So why will you not come to look at the floors? Corners are chipped and we spent a lot of money to buy quality flooring. The worst part is that they will not even look at the floors. After meeting the owner multiple times, I know it would only be filled with excuses. I have emails asking for help with no answers and Jason was supposed to come to look at the floors, canceled, and after asking when he can come back out, I get no reply. The floors have been treated like babies, we have never worn our shoes in the house and deserve better customer service than nothing. We wanted to purchase from a local small business, and it was the biggest mistake ever. When I asked for great quality flooring this was what was recommended. I will never forget the first time I called about our issues and the response was, " we have never had this problem with this flooring so I'm not sure what to do" not the type of answer you want from an owner. We are more than disappointed, we are disgusted and stuck with crap flooring throughout the first floor of our new home. So much for working hard to build our dream home. Save your frustration and time and go to Menards and you will get better quality. See photos of a few of the issues. Hopefully they are clear enough because they are not for Kleasners.

We have been using MvCarpetCare.com the past year for my parents house. They do an excellent job…read more My parents have dogs and they seem to make a mess but the carpet cleaning really makes a big difference on looks and smell.

I set up an appointment with this guy 2 weeks ago for today September 25that 11 AM. I took today…read moreoff so I would have everything ready for him. He never showed up!! I called the guy to see where he was and he got very defensive and snippy with me. He told me I never made the appointment. I got quite angry and told him I would get somebody else. Don't call this guy if you need anything done, he won't show up!

Had them come to clean carpets in our new home. They did a fantastic job and the carpets looked…read morebetter than I expected. I did go over some of the stains with my own spot cleaner and I was able to remove the stains with a little elbow grease. I'm assuming they just don't do that because otherwise they would never get done with a job. Friendly employees and very professional. I will use them again if I need to in the future.

the worst customer service I have ever tried to deal with!…read morethey came and cleaned my carpets, and their equipment damaged my carpet, their worker apologized over and over and called the manager to come and view the damage. when the manager came the next day he took photos and demanded payment before he would take the situation to the franchise owner for any decision about what to do. His only offer was to cut off the pulls the machine had created and leave the holes in the carpet, of course keeping my full payment. when I did not agree with this he hung up on me, never to be heard from again. And Corporate is not willing to step in and require any action be taken. The retailer where the carpet was purchased has said it is over $1500.00 worth of damage.

This is a wonderful store to purchase furniture and carpet in one stop. No pressure to purchase…read more The sales staff (RobH) is knowledgeable and the installers are the business owners with a strong customer first attitude. Where do they get all these happy people from? I highly recommend this store and staff.

After a struggle with Brian (salesman) I'm very happy with Joe and the installer that made it all…read morehappen.