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Auburn, MA

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Verizon Wireless Authorized Retailer

2.0 (3 reviews)
Closed • 9:00 am - 9:00 pm

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Best Buy Millbury - Front

Best Buy Millbury

(54 reviews)

$$

I came here this afternoon, in a rush, to purchase a small device that would allow me to type my…read morepaper from work so I wouldn't have use a school computer. I looked for someone to guide me with suggestions. Andrew I believe started assisting me, but I wasn't getting a super helpful vibe from him. I went with Dylan from there, whom was a better fit; answered every question honestly about which device was in my best interest and which weren't worth my time. Andrew initially told me nobody could help me set up my ipad to connect to my hotspot or help install the Word program I'd just purchased from them for $50, unless I pay an extra fee. Which was giving me anxiety about the $400 I was spending... but thankfully he was incorrect. Meghan at the Geek Squad desk was actually super nice and helpful. She did all that with me. I felt at ease and comfortable with my investment by the time I'd left. 5 stars for Meghan and Dylan. No stars for Andrew. Sorry Andrew -- but you would've lost $400! I just wouldn't have felt comfortable leaving without being sure I could get immediate use out of it.

Special trip there to buy the Apple Watch Ultra 3. $799.00. Bolted to the table…read more(understandably). Dead as a doornail. Everything else on the table was working. Dude comes over, didn't get his name. "Yeah... it's off." I said "It's not off it appears not to be charged". Shrugs his shoulders and walked away. Looks like a trip to the Apple Store is in my future. This place is in its death throes. Too bad because there used to be some real customer service there.

T-Mobile Authorized Retailer

T-Mobile Authorized Retailer

(4 reviews)

The Customer Service Person was very polite and professional, one I was finally able to get to him…read more How long was my wait? About 50 minutes, as the person two patrons in front of me, took a long time to complete their transactions. This seems like a common malady with most cellular retail operations which I've visited. They had two people working, and they seemed to be trying as hard as they could to get things done. So I guess the issues are with t-Mobile, and their staffing or processes. The patron in front of me was buying a new phone, and it wasn't initializing correctly. The other Customer Service Rep was busy with a couple, who were purchasing a phone, tablet and watch, and were still there when I left. I was also surprised when I got a text later, informing me that I had purchased insurance protection. That discussion never came to pass, so I cancelled it by calling customer service. That was a fairly quick call, but it was an unnecessary one. Bottom line, my phone was getting old, wasn't working well and needed replacement, which was ultimately accomplished.

I am a disabled American and I am home restricted at this point…read more I have been trying to get my services working since Thursday 7/14/2022 and today is 7/22/2022 that translates to almost 50+ hours and 8 days to get my services working asked them to send a wheelchair van for me and they said that is against T-Mobile policy and they have informed me that I will not have service till such time that I get to a T-Mobile store. Told them that it could be a month till I get there and they said "Please call us back when you can get to the store. Discrimination against those hAmericans with Disabilities is a horrible thing isn't it? Please save yourself the hassle and go with Verizon. Thank you

Verizon Wireless Authorized Retailer - mobilephones - Updated October 2026

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