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    Comcast Service Center

    Comcast Service Center

    (14 reviews)

    I've giving Comcast's Technical Services a thumbs up. We lost power in the last big snowstorm and…read moreI used a battery back up unit to power my modem and actually enjoyed the Internet despite having no power for the day. But the next day the Internet speed had started to crawl to less than dial up speeds and keep dropping connections. One minute it would be good, then crawling, then nothing. I called the technical line and they ran me through all of the obvious things like checking the connection and restarting the modem. I thought it has to be the line. So they sent out a guy to the house who checked everything out. He noticed some levels were off so he authorized a line guy to come out (who was there in a few hours), he also went up on a ladder to check out the lines on the pole. The line guy came and noticed a few loose screws and tamped down the levels to where they should be. Meanwhile, the inside guy tried out his modem and laptop on my inside connection and was getting some great speeds. So it probably was a combination of some line issues but mainly the modem was failing. I ordered a new modem and router to replace the single unit gateway that was using and BOOM I started getting all of the speed I was paying for. So much for the $200 gateway (modem and router combined) I purchased thinking I was future proofing my setup. I replaced it with an $89 modem and $100 router. Maybe this way if one goes I can just replace a single, less expensive piece.

    David was very patient and kind! Very helpful! Will look for him on the future when I'm visit…read moreXfinity in Lebanon! Thanks David!

    Verizon - mobilephones - Updated May 2026

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