Allow for exceptions to the rule. TJMaxx has a credit card policy that charges $1.99 for acpaper…read morestatement. This fee was established 2 years ago. A fee reversal for paper statements is allowed one time for the life of the card. 2 years ago I was granted a fee reversal. 8 days ago I spent $16.99. A paper statement was generated and it arrived in the mail yesterday. I was charged $1.99 which is over 10% of the purchase! After speaking to two TJMaxx agents I was told the $1.99 fee could not be reversed. My next step is to let y'all know and I will contact the Better Business Bureau and the NH Attorney General about this. Besides TJMaxx, there is Marshalls, HomeGoods, Sierra, and Home Sense stores under Synchrony Bank. I'm wondering if there is a Federal law that would look at this fee as outrageous.

Pretty much what you would expect from a TJ Maxx. The store was a bit small and cramped. Seemed…read morelike the aisles were a bit tight. They had some pretty decent deals but the options were a bit limited.

My second (and last) visit to Omer and Bob's. The salesperson (both times) could not have been more…read morerude! First time I was appalled and left vowing never to return. After several years , wanting to shop local, I returned. The way I was greeted (not) and spoken to was worse than the first. Wish I had asked his name- curly dark hair and glasses. I can't understand how they're still in business. Certainly won't have my business!

Living a half hour away from the nearest full-service bicycle shop, hoping to box stores for my…read morecycling needs has been quite easy, but still, I would rather support local. So with four bicycles of different types in my garage needing supplies, I searched for something more on the small shop category and came up with Omer and Bob's. I was quite happy I made that decision. What is amazing is that being a 100-ski day yearly skier, Omer and Bob's had never been in my radar as a ski shop and yet, they started as a ski shop during the early days of Mick Jagger - (actually the shop opened in the same year as the Rolling Stone's first album). From its beginnings, it is now a full-activity sports shop, offering Nordic and Alpine ski, bicycling, sports shoe wear and running apparel. Despite its relatively modest footprint, it is well supplied with quality equipment. They carry all types or bicycle gear, electric bikes, racers, commuters, leisure, recumbent, you name it. And at reasonable prices that make this a great value. The staff is friendly and businesslike. I came in for replacement tubes for my four bicycles and they had everything I needed. And then I spent some time impulse-buying and looking over their selections. I will be definitely be coming over here again. On a side note, their main entrance is on the same block as the center of Lebanon, where the city has made the most superb decision to close down lanes of traffic to allow all fresco seating for several restaurants and improve the town's vibe. You can shop and then enjoy the downtown area.

I wanted to shout out a young man named Conlin (?) for extremely good customer service after what…read morewas a very bad experience with another incredibly rude employee (Tracy) at The West Lebanon, NH store. My Customer pick up item was not in the bin when I arrived and we were assisted by this young man who looked through every single bin in the hopes of finding it and when he could not, he refunded the order with a merchandise credit and helped me locate the items that were on that order, even looking "on the dock" for one of the items when my size was not on the racks. This young man was friendly, apologetic and eager to help and made this bad experience better. I did speak to Manager Chris about this employees excellent service, so I do hope he was acknowledged as he deserves it.

I was going to write a five star until we got to the cash register…read more We came over here to purchase and donate toys for a nonprofit organization that sponsors needy and homeless families who would otherwise not have a Christmas. We went through the toy section and were pleasantly surprised at seeing Leggos on sale with a table on which several unicorn Lego toys were placed next to a 30% off placard. We got several among other toys. Got to the register and the cashier rang one at full price. Upon our challenge, he started "apparently it depends on the unicorn". Take out or leave it. To put items on a table marked 30% off and then ring the item at full price is horrible ethics. Sadly, we have been assiduous Kohls customers, especially during holiday season.

NOT to be TRUSTED. I paid him $15 to change my watch battery. When I returned to pick it up, he…read moresaid, "I set the 'Time' but not the 'Month' or the 'Date'." Honestly I rarely use these, so trying to be kind, I told him, "NBD, I use my phone for that" .... But, then it stopped ticking 2 days later. When I returned to the store, I requested he place a new battery in & asked that he show me the package (so I could check the expiration date). He walked out from the back with just the expired battery he removed from my watch to show me. So, I said, "No, I want to see the package of the NEW battery you're putting in, so I know it's NOT EXPIRED." He returned with his supply (i.e., 2 batteries: both expired 2020). I asked him for my $15 back, and he REFUSED because he said I did not have my receipt. Then, to make matters worse! ... on my Google 1-STAR Review of LIPPA's he lied, saying he "could not find my name anywhere in his computer system" ~ trying to make it appear as if I had the wrong Jewelry Store (funny... He never did ask for my name today; he simply stated without my yellow receipt, he would not REFUND ME $15 for dishonestly placing an EXPIRED 2020 WATCH BATTERY in my wrist watch) A THIEF is a THIEF (thieves always lie; they have, or they get caught) and a LIE is a LIE: a Tiger doesn't change their stripes, no matter how big, or small their kill is. LIPPA's does NOT DESERVE Anyone's BUSINESS, or TRUST. ~ I suppose if I walked in with an expensive suit & tie to buy an engagement ring, he would have had the decency to behave himself better & not steal from someone 65 y.o. on a fixed income. Shame on this man & his mother who raised him.

We live in New York State and went to Lippa's to buy our wedding bands for our October 2020…read morewedding. Buying rings can be an overwhelming experience but Mike and the staff were super helpful on site and thoroughly went over questions such as what we wanted; what was important to us; likes/dislikes; etc - and used that info to narrow the focus and show us options that would potentially work. Both the bride and groom are super happy with the results and Lippa's wedding bands will be with us the rest of our lives. We highly recommend Lippa's.

I purchased several pants and had a big problem receiving them. But in the end after much drama I…read morewas able to get a few pairs. I am very happy with the design and quality of these pants.

I like their clothing, but apparently the brand was sold in 2017, and there is no customer service…read morewhatsoever now. When a zipper broke on one of my Ibex sweatshirts I discovered the number for the HQ in White River Junction, VT, has been disconnected. Nobody replied to the customer service email I sent weeks ago. It is a complete non-entity now. Too bad, as it used to be a nice organization.

Amazingly great customer service and quality eyeware at affordable prices…read more I cannot say enough good things about my experience with Marilyn Peterson. She was professional, knowledgeable, and fun to work with. She took extra care to make sure every measurement was precise so my progressive lenses came out perfect. I've had some nightmare experiences with a different optical source that resulted in multiple attempts to get glasses I could read through. After ditching 5 pairs of glasses I finally went to BJ's. Not only did BJ's get it right the first time, I got a great deal on two pairs (regular and sunglasses), and then I received a handwritten thank you card from Marilyn a few days after picking them up. THAT is old fashioned GREAT customer service!! Right now BJ's Optical in W Lebanon is not open every day due to staffing issues but you do NOT have to be a BJ's member to access the optical department! I highly recommend them to everyone!

Decent selection of frames, friendly staff, reasonable prices, lots of promotions in the vein of…read morebuy one get one free, half off, and so forth. Unfortunately, they were unable to put lens into my own frames. The lab refused! Nevertheless, it's a good service for the community. Their optical services are only available to BJ's members.

Keli did my engagement and wedding photos and she is the best! From showing us how to pose to just…read moremaking us feel comfortable, I would highly recommend her! We will keep coming back to her for other sessions!

From the owner: I love being able to capture moments that you'll be able to treasure for a lifetime.read more

Treat your employees better and show them the respect they deserve. Train them and empower them to…read moredo well for you. Support them.

Visit the location and purchase merchandise. You are asked if you want to PAY $0.15 for a bag to…read morecarry your purchase from the store. Seriously! Every paying customer is doing Old Navy a favor of free advertising each and every time they walk around carrying their logo bag. Poor business decision.