Okay let's start with if I could give them a negative score I would ! Secondly they are an…read moreauthorized retailer and not an actual AT&T ! I went in to purchase a phone that I had already looked everything up online and double checked with an customer service rep over the phone so I knew cost plan and everything . But I decided I wanted to be impatient and pick the phone up in person . So I go to this location and begin processing everything . Add the line , the store personnel unpacks the phone and begins updating the phone not even importing the information yet . When the rep was unable to properly set up my plan she called into AT&T and proceeded to impersonate me ! Instead of advising the customer service rep that she was store personnel ! Like this is insane! Then my original rep from AT&T customer service calls me back as her and I previously discussed Incase the store had an issues or the phone wasn't available.I guess I had an intuition that it would be nonsense ! So I asked the store rep to cancel everything , this woman tells me oh there will be a $55 restocking fee !!! Like I haven't even touched that phone ! They are so unprofessional! When I requested a manager I get told only this lady was available and she was the manager . The lady helping me had slippers on and was in a sweat outfit ! The other in store rep who said she was the manager was in a stained shirt and leggings . Since when does a big company like that not manage personnel and allow the "manager" to be so Sunday clean around the house casually dressed for work ! Ugh I would not go to this location . Update ; spoke with the district manager and he has rectified the situation . Very professional and a pleasure to deal with . Good luck training those employees .

Angel a very rude representative upgraded my husband's phone from prepaid to post paid which was…read moregreat because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're and I advised her what's the issue with checking on me she rudely said okay I'm about to hang up now. So I called again she picked up the phone and hung up in my face. Called again no answer. So I called yet again from another phone number and she answered but when she heard my voice she again rudely said I'm going ti hang up amd did just that. However I'm still on the phone waiting for the district manager and the timeAngel a very rude representative upgraded my husband's phone from prepaid to post paid which was great because he needed a new phone, but he couldn't remember his icloud information so she told him come back today 09/22/2026 to put his phine on her macbook in which he did so today she locked his phone and sent him all the way to cherryhill to get it fixed. I then stepped in and call ed the store to speak with and advise her that she locked his phone and she said "I didn't mean to" ok but you did and just sent him on his way so I saked can I speak to a supervisor over her l. She put me in a brief hold and came to the phone stating he is u a meeting and I told her I'll hold she said it'll be 30 minutes and I told her I'll still hold. Now while on hold not one time has she came to the phone as a courtesy to advise me check on me or anything a representative is suppose to do in that nature. So so I called from my other phone and she said yes I see you're on hold.on the other line and I proceeded to ask her why she's not coming back to the line to check on me to give an update about whats going on while Im waiting on the district manager. She then said being very rude Im going to hang up now and did just that and hung up in my face. I called back the phone was picked up and hung up immediately. So I called yet from a different number but as soon as she heard my voice she said I'm going to hang up now. Now I'm still on the phone waiting for a district manager and my timer on my phone says 49 minutes 44 seconds. This is very poor customer service and something needs to be done but I will make sure my husband doesn't go to that store ever again.

If you're in Ocean City NJ and need help from a wireless store I suggest you go off of the island…read moreor at least to the Verizon store on the boardwalk. This store on Asbury ave is without a doubt the most inconvenient Verizon store I have ever been to. The peopole working there have 0% tech experience (which is why there was a line every time I've had to go in there) and dont know much about the products and services they do offer. I went into the store to get a prepaid sim card and what shouldve taken 5 minutes to put in the new card and pay the new balance of 45 bucks plus 10 for the card and activation took hours. As I write this review, my phone is STILL not activated. Allow me to explain... I was in the store at 3 o clock. at about 4:30-5:00 I was finally leaving with my new pre paid plan all ready to go. All though the phones service wasnt activated right away, she explained the it could take up to an hour to actually come back on and start working since Verizon needs to activate it. After an hr and a half I brought the phone back explaining the service had not yet been connected so she did some looking on the computer and realized that the sim card she had put into my iPhone was not valid simcard. If I wouldnt have come back the phone wouldve NEVER turned on. (I thought it was fishy how she took the simcard out of the credit card sized case they're shipped in was not normally fastened into the cc sized case, it had been TAPED in. Yes, thats right, taped, as if somebody had taken it out at an earlier time when it was brand new, and then returned the simcard after having problems and instead of throwing it away, they taped it back in the case in which it was shipped i assuming it would work again, so instead of being treated like a valued customer, I was given a faulty sim card in the hopes that it woud work. When I got back to the store she realized that everything on the Verizon side of things was fine however the sim card was faulty. ( I wonder why? Since it wasnt a brand new sim card and had been taped to look as if it was thats why!) She then replaced it with a brandnew sim card and told me that my service should be restored within the next hour and that all that had to be done was update the new sim card information on her computer. I finally went home happy, or so I thought Another hour later (its now 7 o'clock as im typing this review my phone has still not yet been activated. Im about to walk back over to the store for a THIRD time in one day. Again, i'll reiterate, this whole process should taken 5-10 minutes. It has now taken 4 hours...d After waiting as much time that my day could offer (and then some) I had become frustrated. I withheld my discouragement inside and took pity upon the customers who were behind me. With all of this in mind, after today, I will not be returning to this store besides to pay for my montly bill. Im keeping my fingers crossed thta when i go back she'll finally be able to help me get my service on, especially after waiting this long and already have paid. Point being, the employees at this store have absolutely NO idea what theyre doing!!!! The last two times I went there she had to call customer service and have them walk her through the process. Incompetence at its greatest. EDIT: Phone is on 5 hours after I originally paid.

The staff at this store are fantastic. They answered all my silly questions (as a new iphone user)…read moreand never once made me feel inadequate. I will upgrade all my phones in this store from now on. They couldn't have been more friendly or helpful!

EHT T-MOBILE IS OUTSTANDING....the staff were wonderful and…read morepatient..... Don't waste your time at the Absecon store...they are horrible.

service was horrible ! We signed in and waited more than 30 minutes and then they took someone else…read morewho just walked in the door! When I politely said " excuse me " he said don't worry we ´re gonna take care of you! I don't think so. We left feeling disappointed and disrespected.

My go to store for batteries and light bulbs. Best quality and prices. Great service and…read moreconvenient location.

these people are crooks! After installing a new battery for over $100, they said the circuit board…read morewas bad. They should have told us that before we spent the $100. They don't give refunds. I would never trust this store.

Went to the store on 7/21/25 to upgrade our phones. Spoke with Lee Macho who was very…read moreknowledgeable about phones, plans, the various add on options. He explained everything. Most importantly, he made sure we were satisfied with our purchase.

Love Love Love this store! I bought my phone months ago, but still need technological help once in…read morea while. Tyler and all of the guys at this store always help me without making me wait. They didn't push to sell me a new phone or laugh when the battery of a brand-new phone died while I was on vacation in Cape May. Hello, I'm a real estate agent I'm always at work AND NEED CONTINUOUS Communication with my clients. The service is impeccable. I do not cut corners to save money. So, when I spend it, I expect the best. This store ALWAYS DELIVERS! Thank you. You have my undying loyalty!

i've come here maybe twice to pick up some modems for my cable service. Every time I come into…read morestore it's clean there's adequate staffing but there's always a line to talk to somebody and handle an account usually waiting at least 25 to 30 minutes every time. Seems like they have all the updated phones, The service is based on Verizon towers. I don't have their cell phone service. I'm not a big fan of Comcast but this is all I have in my area. Price seems somewhat reasonable until you get the cable then you're looking at an arm and a leg.

Worst move ever was signing up for Xfinity Mobile. Not only did I have bad experience, my friend…read moredid as well. I lost my phone with tmobile on a friday. After getting the runaround from the for a replacement, I decided to try a new service. It was Sunday when I placed an order online for a new phone and service. The phone STILL hasnt been delivered and its Thursday. The tracking is showing its in Memphis. Best part, I get on xfinity chat for support and they straight up lied to me. Twice. India at its finest. So how do I get a toothbrush the same day from Amazon, but your multi billion dollar corporation takes 5 days to send a phone? That's just poor business. I had a bad experience with this service center when I got my internet hookup too. Thats why Im venting here. This whole corp. is garbage. STAY AWAY!!