Went to AT&T store on Rt 41 in Port Charlotte after going to a third party AT&T store on king's…read morehighway and finding out our bill wasn't matching up with what we were told, we were sent to the corporate store on 41. within 5 minutes an employee by the name of Chandace assisted us. She was very concerned over our situation and was extremely professional and helpful. She asked us to give her an opportunity to reach her manager and make it right. The next day she got back to us that we had been credited everything that was told to us that had been charged. We will be forever thankful for her and her dedication and caring of her customers. We have been using the AT&T on 41 for the last 20 years and only went to the new one on king's highway out of convenience but have found out that honorable and caring service is worth the drive. Can't say enough about Chandace and how absolutely awesome she is and grateful we are. She was turning a bad situation into a good one and is an asset to AT&T. We are glad she will be around for us in the near future.

I will never return to this location again. I showed up an emergency situation where I needed a…read morebrand new phone. The salesman was unfriendly. I asked him to transfer over all of my data because I am not good at things like this. The salesman told me that I had to transfer all of my data over by myself then proceeded to try to sell me the most expensive thing in the store. I decided to go with the regular iPhone 12 which I do love. But unfortunately, while I was trying to transfer all of my data there was an issue that had a rise, and my phone was down For six hours. I had returned to the store quite unhappy and the salesman was trying to make a joke out of it. I did not offer much of a solution other than just transferring of my data. I had made a comment about the fact that my phone did not come with a wall plug and maybe he could help me out with that either by giving me one for free or discounting it for the fact of all the trouble that I went through. He continued to laugh and said there was nothing he could do.I will never return to the store. If I could give them a negative rating they would get a -10 star rating because this place absolutely sucks in the employee was horrible. I asked to speak to a manager once again he had laughed and said there was not one in the building. I had asked when with there be a manager and he said he did not know I am extremely unhappy. Surprisingly to me, I have not even got a phone call back from corporate.

- any stars the last thing anyone wants is phone issues while in a on holiday and in a hospital as…read moremy mom was nor have time to run around looking for when your phone is under warranty running around finding think of this when you purchase, the quality of person helping you. I asked for a manager to help was lied to told call 611 Not the protocol given wrong number call then was rude to another lady cause he then learned he wasn't selling her Nathan you don't have Customer Service why Would you think any of the way was proper A Manager needs to be on site if this is the best SHAME AT&T

Kris was amazing! She was so patient with me and my mom. She reduced the monthly payment on our…read moreplan! I highly recommend her. She also showed us how to set up a hotspot and how to use my new phone. Other stores I've been to the employees don't spend time with helping the customers understand how to use their phone, but she did! Kris is the best!

We just moved to North Port FL but been AT&T customers for many, many yrs and this is by far the…read moreBEST experience we had. Yoan the store manager was so pleasant and helpful with our needs. This will be our store for all our cell phone needs. So if you have had not so good customer service in their other stores try this location and get pleasant, professional service from Yoan and his staff. Thanks for not rushing through our needs and explaining everything

From the owner: AT&T, serving over 81 million wireless customersread more

I was the first one in the store for the day. Mark looked at my information and noted that he was…read morenot familiar with the plan I had from Ohio. He researched it for a few minutes and said he found the best deal he could give me with the plan I have. There was some trama with corporate rules that I cannot get on line for 2 months as the required code is sent to the secondary phone on the plan instead of my new phone. Kudos to Mark. He found a way to put the verizon app on my new phone which gives me the ability to find my itemized bills and other information. The store experience was the best I have had with Verizon and lasted about a hour total.

My iPhone finally said so long and I was forced to find a new way to communicate. Went to one…read moreVerizon Store but was so turned off that they wouldn't even let me look at the phones without showing my drivers license and letting the associate look into my phone that I left. Then we went to store number two and had a fabulous experience with Christian Prell. Nicest guy in the world! He didn't make fun of my sweet iPhone 6 like my kids do nor did he make me feel stupid when orienting me to the new model. I can be a challenge! Lol, what a nice experience. He also gives you his cell phone number for any questions that you might have. He's really sincere about this as he got a call and helped a customer by FaceTime when we were there. My husband was also extremely impressed. Wouldn't get a phone anywhere else. See Chris if you need a new phone. Now I'm all fancy!!

Super busy today and I get it coming up the the holiday that's not their fault. My husband needs a…read morenew iPhone asap (long story) and when we walked in, we were greeted promptly and told to sign in on a clip board as we had people in front of us. I get it. It's a process. I encouraged my husband to consider corporate stores only; not the authorized retail dealers like this one for a variety of reasons. It took only a few minutes and we decided to bail and order an iPhone from Apple to be delivered tomorrow. To be fair the store didn't do anything wrong, however, I stand firm on corporate stores only to continue to get the warranties, credits, and full service corporate provides their customers. Hard pass and I hope this store continues to do well as an alternative for those who can use this approach.

Needed 2 new phones and was greeted by a very friendly Brandon Doyle . He was polite and patient…read morewith us. I hate going through the hassle of getting a new phone but Brandon was so nice and gave my daughter and I pleasant experience. I had questions after the purchase and he gave us his direct line. So I recommend seeing Brandon Doyle if you're looking for a new phone.

T-mobile is a scam if you signed up for a free phone promo in the last 2 years. There is a good…read morechance that they added it to your plan and started charging you for a phone that was on your plan. T-Mobile is now changing there terms and conditions so you can't file a class action lawsuit with them they are now going to be able to sweep crimes and accusations under the rug without you knowing. By signing you u for a free phone then making you pay for it makes it look like more people on signing onto T-Mobile artificially driving up there market value. T mobile also refuse to print contracts or terms and conditions when you sign up. You have to agree and sign everything on there website. The same website the have access to change whenever they please. That means they can change your plan,terms, and contract all without your knowledge or permission

Please beware I went here last month and got talked into switching from my sprint plan to T-…read moremobiles plan by a smooth talking salesman. He said my monthly bill would be cheaper. Actually it doubled. Luckily I was able to get my old plan back. Go to another t-mobile. Not the one that rips off senior citizens. I hate posting a bad review but it had to be said.

T-Mobile provides a good, reliable quality service at a reasonable cost. I have used them for years…read moreand they have a great support staff available online or by phone.