I have been having issues with our current internet provider. So I went to T-Mobile to try their…read moreinternet service specifically for the mbps. They have a 2 week free trial. Set it up, used it for maybe 5 days. And it was not any better than what I had. I returned it on the 6th day. Was never told I had to call corporate to cancel. So I get a letter that I owe like $70. I called the billing number and discovered I needed my passcode. I gave them the number and they tell me it was wrong. So I go to the store to verify my identity. I call back and the (very nice) customer service guy helped and stated that he had it all cleared up. Approximately a month later I get a letter stating I owe $24.15. It says it is for "one time charge for restore from suspend". So I call the support number. I am on hold for over 20 minutes. Got tired of that so I will visit the store tomorrow. They were pretty adamant that I set up auto pay while I was at the store picking up the router. That God I didn't do that. So the take away is ain't nothing free. The fight is very annoying.

I've been sitting here for over 45 minutes, neither employee has even acknowledged us here. They…read moreboth are to busy telling the guy about how him and his dad redid their garage, empanadas, showing pictures on their phones, giving recommendations to restaurants and chatting about their " girls" their girls airpods etc. Its ridiculous at those point. How about some customer service? How long does it take to get a phone? This is worse than sprint... Maybe I should move to at &t

I visited the store and was immediately waited on. The people were very interested in helping me…read more They found my information about my cell carrier and was able to release me from my carrier and transferred information from my phone to a new phone all within 30 minutes. I was a T-Mobile customer with a 5 year guarantee price. I couldn't have been more surprised when the transaction was so fast and easy. Thanks for everything. Bill L.

ONE is saying it mildly. My husband and I went to the location at 2931 S McCall Rd, Englewood, FL…read more34224 on 7-12-24. I had purchased our new Revvl 7 5g phones online and was going to turn in our old Revvl phones and set up my husband's phone. As soon as we walked in the gentlemen that was in the front was rude and he just had a bad attitude. Made us feel like we were bother him from looking at his phone. As soon as I said about setting up my husband's phone he immediately asked for $35.00 and said if you purchased your phones online you have to pay for set up. I did not have a problem giving him the money. I set up my own phone and had a few questions that he could not answer. ONE being how could I change the gesture line at the bottom of the screen for it was just too hard to maneuver the screens in and out, He said," I could not for that this is just the way the new phones are". NOT. Had to do my own research and found in Gestures the navigation mode is how you change from the one line across to the 3-button navigation. Avery unknowledgeable employee and very unhelpful employee. SECOND I had brought in our old phones and thought we could turn mine and my husbands in at the store. He told us "We could not that we had to mail them in, that they are just a franchise not the corporate office." According to the T-Mobile website you can bring in your old phones. Again, a very unhelpful and unknowledgeable employee. THIRD I had the T-Mobile protective glass for him to put on my husband's phone and once again he said," I am not allowed to do that for if it gets messed up, I can't fix it". WHAT?? That is part of your JOB to help customers. I have had T-Mobile phones since living in Boston, MA and three years ago when we moved to Englewood, FL we turned in our old phones at this location and at that time got the Revvl 5 5g and other things. The girls who were at this store at that time were helpful, very pleasant and exceptionally knowledgeable about the products. Set up our new phone put on the protective glass and went over the features. Should we have any problems with our new phones I will be sure not to go to that location. Certainly, it needs more professional staff who is knowledgeable about what the products are and is willing to help CUSTOMERS. Without GOOD COSTOMER SERVICE stores will close for no one wants to deal with someone like this gentleman.

I cannot give enough praise to this place. The first day…read moreinto my weeklong vacation my phone battery suddenly started going nuts, wouldn't hold a charge, and kept shutting my phone off. I called this guy up and he said yeah bring it right on in and I'll have it done in one hour flat. Sure enough he did and the phone is great. His price was awesome too. He even fixed another little problem I was having with the phone. Super nice staff, very knowledgeable and very fast with a great price. What more can you ask for?

Been going to Julio and his team with all of mine and my families devices for many years now…read more they've only provided exceptional work wether it be a simple protective screen to a whole new phone! They always communicate the details in full, service is quick and the only place I'll bring any technical issues. I really reccomend the Ifix team:)

Great service. In and out in 20 minutes with a new phone screen. My son picked up a couple…read moresquishmellows from the thrift items.

Had a bad incident with my iPhone 8 while dining out and trying to get a picture taken at a local…read morerestaurant where the device was dropped and the screen shattered. Took my iPhone to I-Fix-A-Phone to have it repaired. Ben was superb. Got my iPhone looking brand new. And as protection got a new case for my iPhone there at the store to prevent incidents like this happening again. Very grateful and thankful for the service.

Michael was a pleasure to work with. Very knowledgeable and professional. If you need any…read moreelectronic repair this is the guy to see.

Thanks so much for help with my broken laptop. Your investigation and follow-up turned what could…read morehave been a $250 repair into a free repair, since you discovered that the laptop was still under warranty! Just an example of your skills and integrity! We have many more projects in mind for you, and will be reaching out to you soon. Thank You, Thank You. Thank You! For anyone in the area who needs help with electronics or other projects, look to Michael Keller of MAK Services first!