Works globally, military discount for my family. Been with them for many years. Good customer service

Bad, very bad I have. Never been it this situation when the ladie is talking to you like you're a child and said to go to another place , and when you true to get someone else , she even don't want you to explain the problem or tell you talk to other staff 0 experiences in customer services read more

This store is a disgrace I arrived at 6:58pm to pick up our internet. I understand they close at 7. However I was just picking something up and the there were two customers inside. The guy tried to ignore me but I knocked on the door. He said we can't ppl in I will get in trouble. How is that when you have to open the door to let the customers out. I guess this store promotes hate instead of kindness. I will now never be a Verizon customer and make sure others aren't either DO BETTER!!! read more

I normally wouldn't think to write a review for a phone retailer, but I had to give credit to their check in staff here. I've never been helped so quickly and with a friendly face (mask or not) before. Even though there was over an hour wait, go figure for the weekend, I was given advice on how to upgrade my phone through their app. I was able to skip the line and come back in an hour for a brand new phone! Easiest process I've ever had at a phone store. Thank you! read more

I found that they are stealing from my bussiness account. 4 total devices . Once I came into the store they got angry called cops and kicked me out for a year. Now we are having to file a lawsuit to get this mess fixed that they created. Thief is what I called them. They got mad . They didn't want their new customers to here this. read more

Went in to re join Verizon to get coverage in a town I regularly visit..Shenandoah..told the rep what and why I needed it. No problem he says...you get a $500 rebate , no contract..etc. Less than 2 weeks later I Amin Shenandoah and there is no service..text phone internet..NOTHING. Stayed with Verizon until my rebate was used up, to help pay high monthly bill. Now Verizon says I broke the contract that they initially said I didn't have and are demanding the $500 back. I am a senior , on Soc Security, and these lies are costing me money I really don't have. STAY AWAY from this store, in fact avoid Verizon. read more

I wanted to thank Nas and Mitch for their help today. Financial services was not recognizing payments and my service was interrupted. They were so calm when I was upset and helped take care of the issue. When it would still not turn back on, I went back into the store and they recognized me right away and got Kael (sp?) to call financial services himself and he corrected the issue with a direct line. Thank you Nas, Kael, and Mitch!! read more

This store, as well as the online Verizon support, has wasted over four hours of my time, and will definitively be the reason why I will no longer after a decade be a Verizon customer... Avoid them at all cost read more

I needed a new car charger for my Samsung 6 and was already at L St Marketplace so I decided to see what I could find. I was immediately greeted by Sunny who asked what I needed and within 30 seconds I had my charger. I showed me a desk top charger, and the rang up my bill on his iPad, swiped my credit card and I was gone in 3 minutes. Great service! Then as I get back to my car I find that Verizon sent a notification to my phone, where I could have opened and request what I was looking for before I entered the store! read more

Verizon - Mobile Phones Near Me - Omaha, Nebraska

Rude people in this store. Not paying attention to customers coming in the door. Guy wipes his nose with his hand. No sign of cleaning his hand. Right away tells you what they can't do. Told a customer where they were suppose to stand when they came in, so they wouldn't be ignored. No sign telling customers.... Sucks!!! read more

The key is making an appointment online before you visit ANY Verizon locations. I've been to a few locations around town and this one is my favorite. It's the biggest and has the most staff of the locations in Gretna and Elkhorn. With our appointment we were in and out of here in 45 minutes WITH a new phone line! I believe that's a record for us! It was busy but with our appointment we only had to wait about 10 min. The staff was friendly and attentive. My only suggestion would be better seating for those who are waiting. Because let's be real - we will all wait here. The current seats are made of wood and they really suck. read more

I choose Verizon many years ago because it was the only cell phone company that had service in a small town I sometimes visit . More then likely I would of went with a different currier if it wasn't for that . I remember walking into this store a few times and the service us plan awful . I went in just to ask about upgrade options when a new iPhone came out and the staff I dealt with acted like I was wasting her time . Granted I waited for almost an hour to speak to her as there was a few people in front of me . " take a number please " ! . Recently I was looking for an IPad Pro and they have zero in every single store in town . Maybe they just don't carry them here , but they did have the older models so I'm not sure if that is the case . I have never had issues with the service itself , the price is high yes , but the customer service inside the store and on the phone is a joke . read more

All the staff keep hiding in the back while only one is on the floor helping customers. My wait time was an hour!!! That is ridiculous with all the staff I saw walking in & out of the back room. Worst location, I would not recommend. read more

Verizon..., RUN, do not do anything with this company. I was told I would get a free I phone 13 if I traded in my old I phone 11. Went through everything got everything switched over. It went from a free phone to, Ooops not free $400 off of the phone. Thats not the deal we made..., Verizon "Sorry we don't care". Can I pay off the phone? Verizon "No" you have to pay it off on your bill and it will take two years. read more

I am updating my review from one star to three, because I did receive a message from Verizon Management via Yelp. Receiving the message did indicate that at least someone monitors feedback at that company, and cares enough to respond on some level. I do appreciate that, and I think it is important to give credit where credit is due. I also understand the Verizon coverage area is quite good, but I would not know firsthand, as I did not do business with them due to this terrible customer service at that location. However, change must come slow at that store, as reviews going back for two years are one star reviews. Also, it is worth mentioning that my experience was a little while ago, I just hadn't thought about posting it until a friend told me about her recent bad experience there. Perhaps the management has changed. Best of luck, Verizon, I hope things improve. Note: A profile in the name of "Cassie V." was created the day after my review hit, and this profile's first review was a 5 star review of Verizon. read more

After waiting a very long time to get served, FINALLY, someone helped me with my iPhone 6 that was not working correctly. After discussing upgrades with the sales person, I decided against upgrading my phone, and simply asked for a replacement...which arrived at my house the next day....the problem...they charged me for the following items... 1. Upgrade fee 2. phone case and shield 3. wireless speaker the total of 106.97 is going to appear on my next bill. Thinking this an easy fix...I first tried working with an online rep via chat. After nearly an hour, he finally tells me that I need to go back to the store because they cannot fix anything from a "point of sale". Really? Then he says, I should call customer service and they can possibly get this fixed. (My time is obviously worthless to Verizon). So, I do call customer service TWICE. AFTER WAITING FOREVER TO GET SOMEONE TO ANSWER...I AM SHUFFLED TO THREE DIFFERENT FOLKS, WHO ASK THE SAME DAMN QUESTION.. "HOW CAN I HELP YOU TODAY". SO AFTER TELLING MY STORY (NOW 5 DIFFERENT TIMES), I AM STILL REFERRED BACK TO A STORE THAT I NEVER WANT TO ENTER AGAIN. I truly dislike you Verizon Wireless. I WILL GET MY MONEY BACK, AND I WILL FIND A NEW PROVIDER. YOUR CUSTOMER SERVICE IS DEPLORABLE. read more

Probably some of the worst service I have ever had. I admit that I was really upset that it was appearing that I was losing everything - I like to think I do a good job of backing things up, but without having my phone to see, it was impossible to figure out. My phone would not really start up - it never made it past the initial pic that was coming up when it was starting. I waited for about 10 minutes for the woman who was helping me to come out and say that it's not doing anything - she really described what I had already said, and she responded, 'sir, I'm just trying to help.' She said though that since I am not the main person on the account - she needed permission to deal with me so she said she was sending a code out there and I was waiting for my brother to respond and she said, this is only good for a minute or two. I asked what we are waiting for and she said he needed to reply back with the pin that came up - I pointed out she had never said that and I had told him to send it to me. She then said, 'it timed out' and she got up and said let me know when he is ready and she went to check on my phone. She came back and said that since she moved it - it was charging but not at the rate that it should. She said she could do a factory reset and explained that I lose everything if we do that. I said I really didn't want to do and that and asked if that was my only option and she said, 'no - I can got get your phone and you can take it somewhere else.' I said excuse me and she said, 'I'm just trying to help.' She offered to have me take my phone and leave 3 times - hindsight being 20/20 I should have asked for someone else to help - I could not believe how rude this woman was. No empathy for the things that could potentially be lost and just so disrespectful.Meanwhile my brother replied to ask for a specific staff who is the manager and his wife's cousin. She said she didn't know her, and asked if he was ready to try the code again - so we did that and then she went back to check on my phone. I told her to do the factory reset and she left - she came out about 10 minutes later said that it was taking a long time and didn't look like it would work and because I had the insurance she could have a new one overnighted to me. I had her do this. Meanwhile my brother realized he had given his wife's cousin's maiden name so when I asked for her married name. She knew her, but she was not there. No offer for a message or anything like this. The next couple of days I received a text that asked about the service and if they could call to check on what I had to say - I responded that it was the worst service I have probably ever had and I never received any response. read more

I agree, for the 5 people working only 2 were doing their job. Besides the 30 minute wait just to get a microsim card it wasn't bad. Not dirty, nothing of that matter. Just got greeted and told I was behind 2 others who evidently must have been signing up new service for 400 lines. Disappointed in this store not Verizon at all! Heed this warning!!! read more

Unbelievably slow. They need more staff. Not the first time it was like this. The techs were knowledgeable but the wait times are a killer.

Spent 1 hour inside this store for a credit on a bill. Had a receipt showing I didn't purchase what I was charged for but still had to wait in store for an hour to get approval. Dumb dumb dumb. read more

The store manager called us and we were allowed to return our accessories and we were refunded the $315. Now we didn't get the items that were promised to us. If you go to this Verizon, please get all deals or promotions in writing. Make sure you get a copy of your bill. I do not want anyone else to get false information from this store. read more

Really Verizon again this time it was the day of my phone being due so my phone shut off when I needed it thanks for the update and the text saying your payments due next month you will lose a customer read more

I always have a great experience when I go here. They always help me and are super nice. I went to purchase a new phone and they helped pick out the best one for what I need and was very patient with me, they didn't rush me or try to pressure me into spending more money than I planned on. read more

Horrible horrible horrible. In this day and age, it's easy to be an informed consumer. Here is the scenario. Daughters phone died, just needed to upgrade her phone. Very simple right? The entire experience was worse than buying a used car. Trying to upgrade 1 phone that was already picked out and decided on included 3 trips to the manger and a 40 minute sales process. I just needed the damn phone. Octavia was the sales person. If you roll the dice and get her, ask for someone else. All she did was push product and not listen at all. Including size and color!!! This is simple captive sales people. This should be an easy sales process! You ask, I say yes or no. Then move on. I was there the night before and received a "waive the upgrade" fee to keep us as a customer instead of moving our lines to sprint. Mentioned that to the manager, Jackie and got told "Should have taken that last night when you got offered it. Looks like you missed out huh?" Are you kidding me? Worst customer service. We walked out and went to Sprint. Ridiculous. read more

I have never been so insulted in my life! I have been a Verizon customer since 2004. I came to replace a phone I dropped and cracked- it was paid for long ago. They will not honor internet pricing for products, even after you order online for in-store pickup. The sales agent interrupted me several times when I was talking to the store manager- called me a liar, and when I told him to get away from me, he walked off, laughing and pointing at me. These people are complete amateurs, they have zero respect for customers, and I switched carriers after that. If you want a company stealing your money for substandard service, and one which forces you to deal exclusively with foreigners when you call for service, pick Verizon. read more

Just had a fantastic experience at the Verizon store at 120th and L. My son had an iPhone 5 that was not working properly. He had gone to the store at Legacy and had a horrible experience so we thought we would try a new location. We were greeted at the door and,even though it was very busy, we we helped within 15 minutes. We were EXTREMELY lucky we got Jose as our service advisor. He diagnosed the problem, took care of our issue and had us out the door in ten minutes. I was about ready to dump Verizon but Jose saved the day. I highly recommend him and that location. read more

We went in and knew what we wanted. We didn't need to be sold. Then the inept salesperson made me pay off a phone I didn't have present because he couldn't figure out how to let me upgrade. He made it seem like it was my fault despite Verizon being the only people who have altered my accounts. I certainly didn't set it up to be that way. Then the next day no payment is being shown for the other phone. All I want to do is cancel a line I no longer use and of course I can't now unless I pay another $213. The online support isn't helpful because the salesperson didn't enter the information correctly. Worst customer service experience I could have imagined. Oh and I didn't mention yet that I asked him for help making sure my photos were backed up before erasing my old phone... of course I lost all of my photos from two trips with my children that can't be replaced. But I'm sure the business doesn't care about this because they made their sale that they didn't need to work for. Disgusted. read more

Went in to activate my boyfriends iPhone 6, little bit of a wait but I mean everywhere is like that. The guy that helped us was so nice, very personable, and very helpful. He even have a good deal got $5 of of our bill and an extra GB of data each month. Best employee there!! read more

Snake oil salesman! Where to start? I specifically said i didn't want a contract. I bought 2 phones so i did the payment plan for 2 years. I was given a contract with that but they called it something else. They said i could quit any time. When i called the national number with questions about my huge 1st bill. They said it was a 2 year contract and i would be penalized if i canceled. I was told that the hum was free but i thought if it was free then i would try it. I didn't need roadside but i wanted to keep tabs on my teenager. I was charged $30 for it on my bill. I am now being charged for another line dedicated to it plus activation fee. And to get rid of it i can return it with a restocking fee of $35. More than i paid for it! To get rid of the line i have to pay $125 bc it is on contract. And it uses up my data to boot. Now i am stuck with it. Stay away from these sales people! And Verizon who obviously condones this because it is going on in their branches unfettered. Stay away!! read more

Worst Verizon store so far..., walked in for a simple question and was presented with a more than 20min wait. Version may have the best network; but they definitely have the worst marks for in-store customer service!!! Maybe we'll get lucky someday when they get a few ideas from another carrier's customer service ability!!! read more

If I could give these guys zero stars, I would. I will never go back to this location again. I had to return three times today to get a new phone and actually get out the door with everything they promised. They sent me home twice, assuring me I had the case they sold me. All I had was the box and the belt attachment, which I will never use. The actual case never got on the phone or in the bag. They sent me away to do my shopping while they worked to get the data transferred over on my phone, (which never actually happened, I might add). I did my grocery shopping and returned, but then the tech I talked to handed over the first phone he saw without asking for proof of ownership, my phone number, or anything. Luckily, it was my phone, but there were several there, and I was a bit disturbed that he would have just handed my phone and any personal information I had on it over to just anyone. They must have realized they screwed up, because they called me in a panic to make sure I was the person who actually retrieved my phone. Then I had to come back because the data hadn't transferred and I hadn't gotten my case, and I was jerked around for an additional 1 hour and 45 minutes. Then I specifically asked if my case was in the bag and was assured that, yes, it was all there. I get home, and guess what? There's no case. This also isn't the first time this store has screwed up royally for me. The previous incident involved a staff member who told me to go away and buy a random phone from ebay, without any other info, because there was nothing else they could do for me. I had to make three trips back before that situation was resolved. That was two years ago, and they had resolved the situation at the time. I offer this second story to show a pattern of behavior. Please, please, please, do yourselves a favor and drive across town to go to any other Verizon store but this one! read more

I've been a customer for many years. I'm afraid my recent experience is not all that unique. The issue was that my phone, (under contract and uninsured) died suddenly and completely. I was told that my only option was to buy a new phone unless I wanted to upgrade to an I-phone 5. The cost would be 199.00 plus the standard 30.00 upgrade fee. That beats the 650.00 retail price. Here is where it gets murky. The associate helping me goes into the back to find a phone, when he returns he has an armful of accessories. I told him I just needed the phone and I'd be on my way. He told me his manger felt really bad and that all the extras would be free, just pay for the phone and the upgrade and the rest would be on the house. At the register he rung everything up, the total ballooned to 360.00. I was told that If I spend just one hundred dollars more the price will be 199.00 plus the 30.00 upgrade fee. One pair of headphones later and we're at 224.00. When he hands me the receipt he points out that he waived the phone fee and only charged me for the accessories but that it was on the only way it would work. Turns out he used the upgrade for another line on my account and none of it was necessary. read more