Very displeased with the service here, would not return and would advise others to make the drive to Paducah or Benton instead of going to this location, unless they want to be ripped off (almost out $560 now just out around $140). Firstly when I went in to get a new phone I was told I could get $150 off a new Apple Watch if I bought it right then, so I decided to get one. I said I wanted the Bluetooth one and wouldn't need the cellular one, well instead of saying that they only sell cellular devices and that I should buy a Bluetooth Apple Watch elsewhere I was sold the cellular watch which was $100 more than the Bluetooth option, included a $40 activation fee, $10 monthly line access, the $150 discount was not applied, and a $60 liquid screen protector was applied and also charged to me without my consent.
I DO ADMIT that this was largely possible because I had to leave the store and return later to pick up and pay for my items (I waited an hour+ for my info from my old phone to be transferred to the new one BUT had to leave the store before it was complete to get to work) and had to leave immediately after arriving the second time to get to my next job on time as well.
I returned after work for one job but 15 min before I had to be at my second shift so I ran in the store to pick up and pay for my items. Everything was already bagged up so all I had to do was rush through the process to sign the receipt and pay, checked that everything had been transferred to the new phone, grabbed the pre-packed bag with device boxes and left.
After I got off work and looked through the bag I found $260 worth of accessories and "memberships" were included and also added to the bill without my asking for them. While these accessories were discussed in a "oh and we have these" on my first visit to the store I do not consider me replying "oh that's neat" to be a confirmation that I wanted to purchase them.
I am at fault for not thoroughly checking the receipt and bag to make sure my purchase was correct at its pickup and before paying. Most of the accessories were able to be returned but all-in-all I COULD have been out around $560 more than expected/warranted. Now I'm just out $140 in things that weren't able to be returned/refunded including restocking fees and this is all apparently a "misunderstanding on [my] part", though I do not think someone placing an order, leaving, and returning several hours later to a packed bag with the understanding that they will be paying and leaving, only to find several unexpected items and charges to be a misunderstanding.
I should have checked the bag and receipt, lesson learned, also lesson learned to go to an actual Verizon store and not an "affiliated" yet unrelated company. read more