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    AT&T Store

    1.4 (9 reviews)
    Open 9:00 am - 8:00 pm

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    2 months ago

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    2 months ago

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    3 months ago

    Customer Service is horrible. No help whatsoever with my iPhone issues. Only interested in selling me a new line.

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    5 months ago

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    3 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    7 years ago

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    Ask the Community - AT&T Store

    T-Mobile

    T-Mobile

    1.0(3 reviews)
    0.5 mi

    I've had T-Mobile for a few years now because their customer service has always been great. But…read morethis 3rd party vendor for T-Mobile DOES NOT CARE about T-mobile or their customers! They only care about sales! I went in there to upgrade my phone to the iPhone 16 Pro, and spent $160 that day for a screen protector and the phone. After a couple days, I got a notification on my brand new phone there was an issue with my battery! So I went back 4 days after I got the phone and they told me there was nothing they could do and it would cost me an additional $70 to return the defective phone that they just sold to me or I could send my new phone off to Apple and have them fix it. They even called their district manager and he confirmed what they told me! My best friend is a senior officer with a different 3rd party vendor for T-Mobile and so I called him and he brought up the actually policy for all T-mobile stores... 3rd party vendors included... and told me they were breaking company policy. So I went back to the store with him on the phone and he told them how to get the policy and where to look so they could process my exchange, and that's when they got rude and continued to tell me that they couldn't help. He told me to leave and call 611, which is T-Mobile's customer care line and they would take care of it. When I talked with her, she was shocked with how they treated me and assured me that all stores, 3rd party or not, can make that exchange or give me a full refund for the phone and screen protector. Thankfully she was able to attach all the policies to my account so I can go to a different store and make my exchange without any hassle and told me to call them in store if there was any hiccups and they would take care of it. I won't be returning to this store since they do not care about T-Mobile customers! They only care about sales and will not help you even if you show them their own policy says they can. If you can avoid going to this store, you definitely should!

    Management is lazy and rude. Found out from a T-mobile worker from my hometown that they lied about…read morenot being able to do multiple simple tasks that every other store is able to do without question. Not sure how other stores are in the area but I'd much rather drive 45mins to Paducah than go a minute down the road back to this place.

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    Verizon

    Verizon

    1.0(3 reviews)
    0.5 mi
    Available by appointment
    Shipping

    If I could rate this place 0 stars I would. This is not a real Verizon Store, they're owned by…read moreVictra out of Riley, North Carolina. They really play on the actual Verizon wireless store colors though. They do want you to believe that they are a Verizon wireless store, from the outside, you would believe they are. But once inside, you see Victra on banners and the wall. They're pathetic, they don't even have enough confidence in their business to individualize themselves. The management here is pathetic. The management within the whole company is pathetic. They really shouldn't even be working behind the counter at McDonald's because of their rude and professional behavior. They treat employees like dirt. Several of the employees told me themselves they hate working at the store, It is terrible. Favoritism oh my God, it's here at this place. The manager at the store has to force a smile face and you can tell it. She's unhappy because she doesn't have someone to keep her satisfied. Her name is Savannah and she does not need to be in the role that she's currently in because her attitude towards the customer stinks. If you live around this area, I highly suggest that you go to the Paducah Kentucky store that is in front of the mall. They are an actual Verizon wireless store. Stay away from Victra.

    We started our account back in October 2021 and it is now March 2022. We have not had one…read moreconsistent bill. Our bill is supposed to be around $200 each month, and our next bill is over $500. This is all due to this store having absolutely no idea what they're doing on top of tacking on all kinds of "fees". As this is technically not a real Verizon store, Verizon corporate will not back anything they say or charge. They charge for fees a regular Verizon store does not. I do not recommend going here unless you like surprise bills each month, fun surprise "fees", and zero customer service.

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    AT&T Store - mobilephones - Updated May 2026

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