Went to this location. Sign on the door says, be back in 20 mins. An hour later and no one has…read moreshown up!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Montgomery store today.

When you arrive right when they open and still wait almost an hour just to be helped, that's a…read morestaffing problem. If you can't open the doors and actually assist customers, you need more people scheduled--period. The manager stayed hidden in the back the entire time and only appeared when it was time to aggressively push insurance and add-ons. I said no. No insurance. No extra phone. No mystery "free" perks. Please stop selling. I don't want your insurance, and I definitely don't want a random used phone "just in case mine breaks." No means no. Then came the classic line: "It's free for the first month." Immediate red flag. Nothing has ever been free in the history of Verizon--or life. We were trading in our old phones to apply the value toward new ones and even changing our plan. We've been Verizon customers for over 10 years, so you'd think there might be a perk or two involved. Instead, we were told we could keep one of the old phones, Verizon would "give us a number," and--surprise--it was FREE. Another red flag. Sirens, actually. Against our better judgment, we went along with it. Signed everything, set up the new phones, and left. Once home, I called my son (who's on our plan but lives in another state) so he could upgrade his phone. He went into his local Verizon store and was told, "Your plan hasn't been updated." Frustrated, he left. So I called Verizon customer service. The rep pulled up our account and literally said, "This payment is ridiculous." He repeated it several times for emphasis. Turns out, if left as-is, our bill would've been over $700 a month. Yes. Seven. Hundred. Dollars. After another hour and fifty minutes on the phone, he untangled the mess this store created. Somehow, I had two plans on each of our four lines. The "free" phone? Not free. It would've cost us $47 a month--for a phone we didn't need. That phone is now being traded in for the $800 credit it's actually worth, which--under the correct plan--should've made our new phones free. What a nightmare. Steer clear of this location. It felt less like customer service and more like a commission-driven free-for-all. If something sounds too good to be true--especially if they say it's "free"--it absolutely is.

I went into Verizon to upgrade a line on my business account. The sales rep Dalton not only made…read moreUNAUTHORIZED changes to my account, but also completely went against what I asked him to do. I'm always in a Verizon store due to my job needing things on demand and I have never received such POOR service. I was asked to see my ID, which is normal, but he also scanned my ID 4 times because his claim was the system asked him to do so. When I asked why so many times, he said the system timed out. However, he was using the system as we were talking. It never timed out and he never helped another customer. I specifically stated to him that I did not want any device protection added to the new device or any other device since it's paid for out of pocket. He then proceeded to add device protection to my business account that contains over 150 lines. He also stated he couldn't sell me a pack of AirTags and that I needed to go to Best Buy to do so because the AirTags weren't in inventory. The ONLY reason this review gets even a 1 star is due to the manager Meech and sales rep Jamirea for helping to rectify the situation. They actually listened to what was going on and helped resolve the issue. Dalton on the other hand may need to go back thru training to understand how to ALIGN with a customers needs and EXECUTE a better approach on how to resolve a customers needs. His thought process and approach is a product of POOR CUSTOMER SERVICE AND WELL BELOW VERIZON'S STANDARDS.

Horrible RAP music was loudly playing in the store. I couldn't get out there fast enough.read more

THEY WILL TRY TO SCAM YOU!! I went here with my new XBox…read more360 because it was only reading disks some of the time. Immediately without even opening the console they tried to convince me the whole disc drive needs to be replaced and wanted to charge me 140$. Now I don't know much about repairing consoles (apparently neither do they), but I knew this didn't sound right so I told them I believed it just needed to be cleaned inside. They told me I was wrong and that the disc drive needs to be replaced- mind you, they still hadn't even looked at it yet. I thankfully didn't trust their opinion and decided to get a second opinion somewhere else and guess what- it only needed to be cleaned inside, works great now. DO NOT GO HERE- they will try to scam and upcharge you if you look like someone who doesn't know what they're talking about. Very shady business.

Had my IPhone battery replaced. Fast. Quality. Affordable…read more I definitely will return.

My iPhone needed a new charger port, so after some research I took it to CPR…read more I explained the problem to the tech, expecting to have to leave it for at least an hour, and to pay $70-$100 to get it fixed. He listened carefully, took my phone, asked me to wait. About 5 minutes later he brought my phone back, said he had given port a good cleaning and promised me it would work fine. He charged $20. My iPhone has worked perfectly since then! It had been driving me crazy before, now it's good as new! He could have easily told me to come back in an hour, done the 5 minute cleaning, and charged me $100, I wouldn't have known the difference. Instead he was honest, did the job right, and made me a very happy and loyal customer! HIGHEST RECOMMENDATION

Came here the other day to return my cable box and was blown away…read more First, this store must have had an upgrade recently because the inside is very pretty and modern. Second, I have never encountered friendlier people at a cable/internet store. The manager opened the door for me, greeted me nicely, and checked me in. The girl, Cassandra, who helped me was very kind as well. Even though I came here to end my service, I was happy with the Internet and cable I had through Charter overall.

I'm really disappointed in Spectrum Home Internet. My mom is…read more71 years old and has been a loyal customer for over 30 years. She recently canceled her service and was still charged the full $90 bill ... no proration, no courtesy, no loyalty consideration. At some point, companies need to ask themselves if profit matters more than people. Long-time customers, especially seniors, deserve better than this. This just feels greedy and money hungry.

Just putting an update here that Tim and Charda were very helpful when we came in needing some help…read morewith another phone!

Rude staffs! I asked the lady a question and she laughed in my face. Not helpful and superrrrrr low…read moreon helping people. Come on T Mobile!

Pulled up to this TMobile to get help with an issue. The store is said to close at 5:30 p.m…read more However when I parked my car at 4:58 p.m. there was an employee inside walking around with the doors already locked. If this is the service I can expect at this location, I will take my business elsewhere.

switch 2 cell phones from version to T- Mobile, one went like clock work but the other they ported…read morethe wrong phone number. Didn't realized it until I got home, so had to go back to T-Mobile office to get the right number ported with some hassle. Other than that, so far so good. Only have T-Mobile 1 week we will see

You love the way it smells when you get there. I recommend that you try it. What place to eat and…read moreenjoy yourself Great products

Best shop in the great state Alabama! Walked in and was greeted by the staff which was extra…read morefriendly and knowledgeable. They answered all my questions with patience as I'm not the most tech savvy. While repairing my iphone screen they mentioned my battery was swollen a bit so they gave me a discount on a battery replacement too! I was in and out in 30th minutes. Highly recommend!