Pulled up to this TMobile to get help with an issue. The store is said to close at 5:30 p.m. However when I parked my car at 4:58 p.m. there was an employee inside walking around with the doors already locked. If this is the service I can expect at this location, I will take my business elsewhere. read more

T-Mobile - Mobile Phones Near Me - Montgomery, Alabama

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switch 2 cell phones from version to T- Mobile, one went like clock work but the other they ported the wrong phone number. Didn't realized it until I got home, so had to go back to T-Mobile office to get the right number ported with some hassle. Other than that, so far so good. Only have T-Mobile 1 week we will see read more

They billed me for extra 2 months after i switched carrier to Verizon .I have been with them for 6 years and I had them on auto pay .I tried to speak with customer service but to no avail. Their agents are somewhere in India and you can't reason with them .This company is a scam. I will never join T-Mobile again even if it is free. I also had so many drop calls and bad reception. read more

T-Mobile Store 6530 Atlanta Hwy, Montgomery, AL I would not go to this store since they only give you part of the informaiton about a phone trade in/upgrade. Was told the new phones would cost $130.00 each by the salemans but when I got home and logged into my T-Mobile account and saw the documents he didn't show me and found out the phones were going to cost $630 each, I was not pleased. I call and talked to the saleman who lied to me and said he went over everything with me, which he didn't, I asked to talk to a supervisor and was told there was not one there and was then hung up on. I called back a few minutes later and asked to talk to a supervisor and the assistant manager answered the phone. She told me they had video of all transaction and she would setup a meeting for Tuesday since the manager was out until Monday and she would be out Monday. Called and talked to the manager on Monday and she took all the informaiton and said she would call me back. Neither called me back. On Wednesday I showed up at the store and explained everything to the manager and assistant manager they didn't seem to care and only asked if I wanted to return the phones. If I could give them a 0 stars for customer service if I could. read more

Terrible service the employees couldn't care less about helping you everytime someone walks in they act like their inconvenienced. The times I've been in there I've only seen two employees that really tried to help with my questions. And darious has a huge attitude problem please go to a different T-Mobile if you actually want to be helped. read more

i am not sure why the store is needed. customer service was non existent. My phone was not responding. No effort was made to see if they could help or to try and sell me a new one. I was sent over to a fix it company not even affiliated with TMobile. read more