very dishonest company/people (logan)! i recommend going elsewhere before going here and getting…read moreripped off!! was told one price for a diagnostic fee and end up paying something totally different with no plausible explanation

Simmons GoBattery sold me a new battery with a 3-year warranty, for my BMW, 18 months ago. I was…read moreensured by the Simmons GoBattery technician, that they were equipped to register the new battery as BMW requires. Shortly thereafter, warning signals appear and the BMW's overall performance was sluggish. Thousands of dollars spent on replacement parts and labor since then, and 2 months ago I learn (after having a diagnostic test performed), that dozens of error codes were present. DME errors related to the battery not being registered at all. Emails, phone calls, and messages left for Simmons GoBattery regarding these results, have gone unnoticed. I visited the new Simmons GoBattery location twice and was told by a different technician that Simmons GoBattery told me wrong, that they are DO NOT have the capability of registering new batteries with BMW and that John Simmons, the owner of Simmons GoBattery, would get back to me ASAP about his businesses false claim. STILL NO WORD. BMW needed to be jumped started every day for the last two weeks, today my husband took it to Simmons GoBattery and spoke to Mr. Simmons himself, who was working there alone and this is what we got... Although the battery is under a 3-year warranty and his former technician lied to me about BMW being registered properly, Mr. Simmons offered me nothing but excuses. Dismissing me and the situation, he avoided his responsibility as a business owner, to uphold the warranty, and for his website's FALSE ADVERTISEMENT AND CLAIMS that at Simmons GoBattery, they register vehicles accordingly. Instead, Mr. Simmons complained about staff turnover, faulty equipment, and money HE spent on HIS business. I WOULD NOT RECOMMEND Simmons GoBattery FOR WORKING ON ANYTHING I OWN. NOR WOULD I CONDUCT BUSINESS with Mr. Simmons, WHATSOEVER.

The Assistant Store manager sold me the wrong fluid for my $100,000 truck, which cost me $250 to…read morerepair. The District Manager, Michael Walters, advised me through the Store Manager to have the truck fixed, and they will reimburse me for the costs. I did so. Waited three months, and then the Regional Manager, Chance Alford (who never called me), said that he would fire the store manager if they reimbursed me. I would not advise anyone to purchase from O'Reilly Parts, as it could literally destroy your vehicle. These people are not honest and do not stand by their word. Very disgraceful!

On more than one occasion we have needed a part late on a Friday night and actually went to three…read moreparts stores within a mile of each other and as always the friendliest most helpful are at this Oreilly's. Henry And Charles are friendly and patient, whether you spend $8 or $80. Tonight we had to fix the car in the parking lot and Henry made sure we pulled the car where there was the most light. I am in customer service and believe how you treat people the first time determines whether there will be a 2nd. I assure you there will be a 3rd 4th and 10th

Let's start with the photo. Two employees around with a customer sitting on the counter and nothing…read morewas said as if it was the norm. Next, the employee Avery attempted to lock the door before the designated time of closing. Once I was allowed entry, I walked around looking for a specific part that I needed. Upon going to the counter to check out, the employee Avery scanned my item and proceeded to tell me the amount without asking me for my phone number regarding my warranty information. I then had to inform him on what to do. The other employee, Michele, was no better. The customer service from this location was terrible at best and completely aweful. I'm not sure what O'Reilly standards are, but clearly, these workers failed hands down.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!