Simmons GoBattery sold me a new battery with a 3-year warranty, for my BMW, 18 months ago. I was ensured by the Simmons GoBattery technician, that they were equipped to register the new battery as BMW requires.
Shortly thereafter, warning signals appear and the BMW's overall performance was sluggish. Thousands of dollars spent on replacement parts and labor since then, and 2 months ago I learn (after having a diagnostic test performed), that dozens of error codes were present. DME errors related to the battery not being registered at all.
Emails, phone calls, and messages left for Simmons GoBattery regarding these results, have gone unnoticed. I visited the new Simmons GoBattery location twice and was told by a different technician that Simmons GoBattery told me wrong, that they are DO NOT have the capability of registering new batteries with BMW and that John Simmons, the owner of Simmons GoBattery, would get back to me ASAP about his businesses false claim. STILL NO WORD.
BMW needed to be jumped started every day for the last two weeks, today my husband took it to Simmons GoBattery and spoke to Mr. Simmons himself, who was working there alone and this is what we got...
Although the battery is under a 3-year warranty and his former technician lied to me about BMW being registered properly, Mr. Simmons offered me nothing but excuses. Dismissing me and the situation, he avoided his responsibility as a business owner, to uphold the warranty, and for his website's FALSE ADVERTISEMENT AND CLAIMS that at Simmons GoBattery, they register vehicles accordingly. Instead, Mr. Simmons complained about staff turnover, faulty equipment, and money HE spent on HIS business.
I WOULD NOT RECOMMEND Simmons GoBattery FOR WORKING ON ANYTHING I OWN. NOR WOULD I CONDUCT BUSINESS with Mr. Simmons, WHATSOEVER. read more