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    Verizon

    2.2 (24 reviews)
    Open 10:00 am - 7:00 pm

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    4 months ago

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    Help Desk

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    3 years ago

    Employees care more about policy than customer satisfaction. It took a phone call to Verizon to solve the issue.

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    Help Desk

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    3 years ago

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    Help Desk

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    4 years ago

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    4 years ago

    Who's idea was it to shut down the cash payment system 1hr. before closing time?

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    Kadra L.

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    5 years ago

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    Kadra L.

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    4 years ago

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    Help Desk

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    3 years ago

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    5 years ago

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    Kadra L.

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    7 years ago

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    7 years ago

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    9 years ago

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    4 years ago

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    10 years ago

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    11 years ago

    Very horrible service. I have four lines and i have been with Verizon for years. This location is by far the worst store in the area.

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    8 years ago

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    10 years ago

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    11 years ago

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    7 years ago

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    11 years ago

    Joseph gave me great service. Will come back anytime. I love my new Samsung Galaxy S6.

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    10 years ago

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    9 years ago

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    11 years ago

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    9 years ago

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    AT&T Store

    AT&T Store

    (13 reviews)

    $$$$

    I purchased a new Apple phone from the AT&T store at the Triangle Mall three weeks back. It was…read moreevident from the onset, that I was not getting sound notifications that someone was trying to contact me. I went to the Apple store in NY city and they couldn't find the problem. I went into the store in Longview and finally got a person, named Imani. She didn't give the typical store response of "We don't provide service or tech support " she took me to her table and dug right in by trying different things. Very calm and patient. She finally found the problem and in five minutes I was walking out the door. What a marvelous lady she was. She needs and deserves a raise.

    RANT: I've had it with AT&T…read more Never, Never again will I do business with these CROOKS! I saw them at a festival, and was told about the great discounts and deals they had, and how I could save $ by switching my wireless over to them. So I went home, printed up my last couple of bills from Xfinity, so I can compare. I was quoted $35 per line for the unlimited starter pack. Sounded great. But I did have to get a new device for one of the lines. Hey, no problem. They had a decent LG phone that would only be a $1 a month. So I took the bait. I got the first bill and it seemed high, but because of prorated billing period. I let that one slide and waited for my true second bill. Well I got by 2nd bill. And boy was I in for a shock. Here is the list of lies/issues. I was told $35 per month per line. Well because I had 2 lines instead of 4, I was being charged $80 per line. Now in the store I was told $35 per line period. I was NOT told I had to have 4 lines. Insurance. Well they slammed me with a $40 a month for 4 devices. I don't know why, when I only have 2 lines. Talking to the Loyalty department, they change it to $8.99 per line. I was also told I was already saving $10 per line per month, because of automatic payments, but was being charged $10 per line per month for not having paperless billing. I assumed that I was still getting paperless billing already. Now mind you to get the $35 per month per line you must have the following. 4 lines Automatic payments Paperless billing. Otherwise you're paying $10 more per device, per month for each of the last 2 Qualifiers. Next I was noticing that quite often my internet was super slow. They told me that since I was on the starter pack, That my my speed was throttled whenever the Network was busy. Guess where I live that is most of the time. Still after everything was said and done, I was still paying $60 to $70 a month for less than what I was getting with Xfinity. So I said screw it. Yesterday I went to the Xfinity store and tried to move everything back. Well I knew I was going to take a hit on the device I got from AT&T. Sure enough that was a $170 that I had to payoff. Than when I tried to unlock that phone, since I now OWN it outright. I'm being told that I can't unlock it until after it has been on an active line for 60 Days. I asked the loyalty department, you mean even though it is paid in full, unless it is assign to AT&T service, it is nothing more than a paperweight and useless to me, she said that is true. Next, when I started service with them, they had no problem prorating my first month. But when you cancel service, they do not. It doesn't matter if your on the first day or the last day of the billing period, you are paying for the entire month In my option I was Robbed!!! People, if you're ever considering AT&T, I advised against it. This lesson cost me hundreds of Dollars. I will never do business with a bunch of Crooks again. For your info, with Xfinity It is as follows. Unlimited everything 1 line $45 a month 2 lines $80 a month 3 lines $100 a month 4 lines $120 a month. No throttle becaus of busy network, only if you go over 20gig per line (which I never will). Superior coverage (Xfinity uses Verizon towers)

    UScellular

    UScellular

    (2 reviews)

    I have been with U.S. cellular for 30 years. My family and I have a plan paying them over 200.00 a…read moremonth. We have never been so much as a day like on a bill. This is the thanks we get. I went in to the Longview wa store a few weeks ago for help with my phone. The Representative told me she could help me lower my bill with my very same plan it was now cheaper...I was leery so I asked her three times "are you sure this is the same plan" she promised me the only difference was it had some kind of spam call blocker and was 25.00 cheaper that was it. So I agreed. Soon after all 4 phones weren't Connecting to hotspot. I went and complained and they told me they were very sorry they had just forgot to turn them on..we got them turned on and for the 1st time ever I ran out of hotspot...I called they somehow talked me into 10.00 more a month and told me I should be set on this new plan that was the very same as my old one. This morning I woke up to no hotspot again. I called to try to buy more and they said I couldn't buy anymore for any amount of money I was absolutely out until June 11th. I asked how this could happen when I never had this problem before I changed my plan. After looking he told me I had Unlimited hotspot before. But that was a old plan I was Grandfathered into and I can't get it back. Working my way up the line hours later I finally got ahold of the CEO of the Complaint line. He told me I was out of luck and offered me a small one time credit and a additional 10.00 credit a month for a year to Compensate me. I ask "how is this Compensating?" Something was taken from me by False advertisement that I can't even buy back... He told me he felt he was being completely fair...I would bet if he was out of his "hotspot" for the next 11days he could figure out how to turn it back on. So much for 30 year of Loyalty.. I

    Very rude service. Save yourself time n go to the Vancouver corporate location. Even when I called…read morethe manager to complain about there service, they didn't care. Don't go there.

    Verizon - mobilephones - Updated May 2026

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