My phone wasn't working. I had some serious life issues I needed to take care of, and needed a…read morephone. If I wanted a new phone that day, because of my plan, I would have to pay full price. So, I'm in a tough spot. The guy behind the counter offered me a solution. He might not have been supposed to do this, but he provided me with a loaner phone someone else didn't like. It worked just fine, but they got something new. I went from having a seriously bonkers phone and in big trouble, to having a solution that cost me NOTHING. When my plan allowed me to get a new phone, the first place I went was here. They earned my business. When this phone had some small issues, I tried taking to another Verizon dealer in town. They told me I'd have to get it fixed in Cheyenne, and ship it out. So, I thought, why am I here in the first place, I need to go back to the Music Box. Went there, they replaced the battery and tinkered with it. Boom, fixed. Problem #2, Solution #2. This place seriously earned by business. Of all my reviews, if I could give a 6/5 stars, they'd get it. They're a Verizon retailer that still has the hometown customer service. All thumbs up here.

Ryan was absolutely amazing. he had picked up my call the day before I came in, and patiently…read moreanswered my questions. he repaired my ipad, within an hour and a half, and had it ready when I came to pick it up around 3:20. he also replaced my screen protector, so I wouldn't have to wait two weeks for one on amazon. he also has the cutest dog named snowy. Ryan is an awesome guy. I will definitely go to him if I have anymore screen issues, or issues at all. :) thank you Ryan for helping me :)

They offer "Same Day Cell Phone Repair on most devices". My experience could have changed this…read moreoffer to "under one hour service". Ryan was great. I had a problem with my ol 6S iphone when all of a sudden my external earphones stopped working. He took a look, figured out what the problem was almost immediately and brought me back my phone now working perfectly.

My Husband decided to run for the office of Trustee, for the Albany County District 1 School Board…read morethis election year, and he was advised to set up a Website and Facebook page. Since neither of us have extensive computer skills, we turned to Win Dias at AVLP for assistance. He has previously done repair work for our Office network and we were very pleased! His skills, knowledge and advice were priceless in our efforts to set up all the media tools that helped with his candidate profile, platform information and donations. Win handled all our needs in record time and with excellent proficiency. If you want a computer job done well and in a timely manner, don't waste your time calling around, just call AVLP Computers and IT Services.

AVLP has designed a brand new website for our company. Win took pictures, videos of our store and…read moresales yard and made them into a beautiful and modern website for the business. The site works great on PC, Mac and also mobile phones. He also integrated social media and made YouTube page for the business. AVLP also set up security cameras for your Yard, office networks, upgraded our PCs and Macs. Great service! Absolutely recommended.

Great customer service!!! I went in to buy our daughter a Gizmo watch & find out about my I phone…read moretrade in. They were very knowledgeable about how to set u and use the watch as well as looked up all the details on my trade in. Would highly recommend this store!

If you have an issue with your cell phone, take it to Verizon located at 1730 Grand here in…read moreLaramie, WY. That's what I did! Phoenix and her staff were very helpful and also very professional as we worked together to resolve my phone issues. So, I'll say it again: If you have an issue with your cell phone, take it to the friendly folks at Verizon located at 1730 Grand. Same if you're tired of your current phone. Phoenix and her staffwere VERY patient helping my 85+ year old Dad upgrade his cell phone! If you like exceptional customer service, visit Verizon at 1730 Grand Avenue. If you like compent, friendly and helpful customer service, then visit Verizon at 1730 Grand Avenue. Now I know that we don't know each other but trust me when I say I'd highly recommend this Verizon store for all your cell phone needs! That's Verizon located at 1730 Grand Avenue.

Mason was the name of the rep that helped me, with a pretty hefty task and another customer…read morewaiting. I bring up the situation to say he handled all of us with equal respect courtesy and kindness. Even staying long after closing to help with a massive data transfer on new devices. I see the other review discussing lack of product, sometimes in smaller areas this does happen. Always check on stock if your looking for something in particular. However if you do need to go to ATT at any point. I would highly recommend this store.

Horrible customer service! Nothing in stock and not willing to help at All!!…read more Would not call other stores to check and see if they had inventory! Complete BS

This place is terrible. Please don't take your computer or phone here. I brought my Mac in for a…read morekeyboard replacement. When I brought it in, I was told it would take three days. It took a month, with very little communication from them. After telling me they would call to update me, they almost always failed to call. I had to visit twice a week on my lunch breaks to check on my laptop. Each time I came, the person behind the desk couldn't remember who I was and seemed to have no idea what was going on with my laptop--he always told me he had to call someone else to find out what was going on, who was conveniently never present. Eventually, when I would finally speak with someone who was directly involved with fixing my keyboard, he would tell me it would be finished the next day. For four weeks, it was not finished the next day. The staff was unprofessional. At no point did any of them take any responsibility for the problem. It was either the suppliers' fault--"they sent us a faulty keyboard! Twice!"--or my fault--"We got the feeling from you it wasn't urgent, so we didn't order the part overnight shipping."--or the boss's fault, or the staff's fault. At first I found them polite and then, increasingly, I found them sleazy. I became worried about whether I would get my laptop back at all. Now, I've got it back. They switched the "n" and "b" keys. According to the keyboard they returned me, it should be Nen 10 Computers. I wanted to leave this review so that nobody else has to go through this. Working with Ben 10 was a stressful, exhausting experience.

Worst service ever!!! Does not do what he says he is going to do and not in a timely manner! The…read moreiPad I took in for a screen replacement had to be replaced all together after he "fixed it". Does not take responsibility for his terrible work and does not get back to you. Do NOT take anything there!