Service is terrible, they do not value their customers and I was waiting in the store for an hour…read moreand sat on the phone waiting for a representative to assist me. Both the in store service and the online services are terrible and take forever. Would not recommend.

this store is amazing great customer they try their best even when there is a lot of traffic they…read morestill try to get everyone in a dn out of the store as fast as possible they are are very kind especially the young ones and the young man named hassan is a great employee he worked so hard to fix my phone and i greatly appreciate him and all the others too thank you for cricket wireless

After my phone case broke, I (of course) went all week without dropping my phone. The day before my…read morephone case arrived, you guessed it, I dropped my phone and it cracked. I definitely wasn't buying a new one, so I called New Again. The phone was answered promptly and with professionalism. The gentleman was knowledgeable and friendly and stated he could get my phone in today and have it completed in about 40 mins. I even called back to ask if they could also put in a battery and he didn't sound annoyed by my extra questions! This is a family business, which I love. The shop is small but bright and clean and the wife serves as the receptionist. Their son, I believe has a drink fridge in the business which I think is adorable. Be sure to like them on Facebook and check-in to get your 10% discount. The price I was quoted over the phone was reflected on my receipt and that's always a breath of fresh air. The screen protector was $20 (yes, it's cheaper on Amazon) BUT you get a discount on future purchases. My only suggestion would be to inform customers about parts. As I stated, I requested a new battery-but I'm not tech savvy so I didn't know it wasn't being replaced with an Apple battery. My phone now says that my battery isn't supported and can't give analytics and I don't get low battery warnings anymore. That's definitely not a deal breaker, it would have just been nice to know. I would definitely come back but hopefully not anytime soon!

I do not recommend this place for an iphone repair…read more I want to be transparent and honest as I know that owning a small business, reviews can make an impact. First, I scheduled a repair appointment through their online portal for 9am on a Thursday about two weeks ago. When I came in, the person doing my phone made it known that they do not normally open at this time and they are actually changing hours. This was stated almost immediately, and was off putting as I genuinely did not know their hours and selected an appointment time offered on their website. He complained about coming in and the stress of having to make sure the other location was staffed. I apologized for the inconveinece, although not my fault, I was made to feel guilty. During this time, I got the basic screen replacement. A day later, the screen had rainbow lines and completely gave out. I contacted them 6/22 to get this fixed. When I came in, another worker, a woman helped me. She was kind, but what put me off was the fact she advised me that I got the cheapest option. I understand the quality difference in the options; however IT SHOULD AT LEAST WORK regardless. She replaced it again for me. As of 06/28 that screen has gone out. I am frustrated with this place and will not be taking it back. Mostly, I look back and see poor customer service skills and guilting customers. After speaking on the phone again today, it seems like they are deadset on the notion that if you get a phone screen that is "lower quality" expect your phone to only work for a few days. Mind you, the lower cost option is still $180. Additionally, they did not offer any sort of apology or refund. I did not explicitly ask for either as the owner seemed more defensive and I knew that it would further the argument. I do recommend uBreakiFix - Phone and Computer Repair 534 Kannapolis Pkwy, Concord, NC 28027, United States as the better option

I had service with AT&T for over 20 years, I switched my service and number, as well as closed the…read moreaccount. It was paid in full and I did not owe them a penny. But 2 months later they just took a random payment out of my account unauthorized. I called them and spoke with a representative that confirmed that I did not have an account and I did not owe them anything. But still when I told her I wanted the money back she put me on hold for a very long time and come back on the line to say that there was nothing she could do about the unauthorized transaction that was taken out of my account. I recorded every single minute of the call. These people are absolute garbage. If you decide to cancel your service with them even if you're paid in full and own your own device. They will still take money out of your account, even with no authorization. This is complete garbage, I switched services because they just keep going up on my bill every month a little at the time until it was $96 a month for one phone, no hotspot. It's pathetic how they pray on the public if you switch your service. I suggest never getting caught up in their network. I wish I never would have started with them. They literally had the audacity to ask me if they could still use my data for other companies and products after the call. Never use this service I know I won't. I will get my money back. I did not even mean to give the one star rating, I accidentally hit it. They don't deserve that.

The worse service experience ever. I have been trying to upgrade my device since November 1st the…read moreretail store manager did something to my account that is preventing me from doing so to the point that neither online or over the phone they are willing to fix the issue. They re the worse. I

After going into the store 5 times, and being told by crew and management I'd be contacted to work…read moreout the details on my 2 for 1 cell phone service for signing up with home internet and cell service together, I was never contacted. Each time I went into the store to work it out it never happened. This was very disappointing and ended up costing me an extra $360 and a lot fo time I could have been doing other things. If you're thinking of switching to Spectrum to save money you might want to pump the brakes on that because you may not end up saving anything.

I walked in to return a part and waited about 40 minutes without seeing a single customer called…read more During that time, the number of employees available dropped from four to two. I even stood directly in front of one employee at their station, and they completely ignored me and assisted someone else instead. I was holding the box with the part I needed to return the entire time, yet no one offered any guidance or assistance. After asking multiple times over the course of 40 minutes, I was finally told that I could have simply set the box down and they would take care of it. The lack of communication, customer service, and basic acknowledgment was extremely frustrating. A simple explanation when I arrived would have saved a significant amount of time and frustration.

So helpful & kind. Revived a 10XR phone that was nvr broken while a cellular store just sold a new…read morephone, no helpful options.

Ughhh my son cracked his iPhone screen again! If it weren't for Everything IPhonez he would be…read moreOFFLINE! Today we stopped by and Mo not only fixed his phone but he also tricked it out in a Carolina Blue case While I was there I mentioned I was having difficulty keeping my iPhone charged. Of course Everything IPhonez had the solution: a Mophie case Everything iPhonez has it all! What a great little spot that solves great big problems.

Great service. I traded in my old phone and upgraded to and better phone with a lower plan. I…read morereceived all the information I needed about my plan and understanding that i will not have any surprise charges like with my previous phone carrier.

From the owner: * We offer Smartphone Sales and Repair * Smartwatch Sales…read moreand Repair

My husband and I went into AT&T on Concord Parkway today. We could not have asked for a better…read moreexperience. Cole helped us out with everything we needed. If I could give more than 5 stars I definitely would.

When in at this store at 630ish in the evening was very calm and not busy to my surprise. After…read moregetting played by customer service phone reps since 9 am that day Henry made my hours long in BS into a 15 min in and out EXCELLENT CUSTOMER SERVICE EXPERIENCE! TAKE NOTES PHONE REPS! Now let's just hope there's no fraud on my account like people have been stating from 3rd party stores in the incoming months stay turned for an update on that and more.

I would 100% recommend ER Electronic Repair. He arrived quickly, responded quickly, and fixed my…read moredigitizer, screen, and back glass. He did not charge labor [parts only] for back glass and took my payment via Zelle. Simple and easy!

Don't go there ever! Worst experience ever! The phone we brought in was destroyed completely. Not…read moreonly was there physical damage but the battery doesn't charge any longer. We were directed to speak with the manager on the phone. He told the worker to put back our old cracked screen and said he'll give us a refund "later." How ridiculous is this? Save your phone and money and never go to this terrible business!

Stopped in today (9/13/24) to inquire about a battery replacement for my iPhone 12 Mini…read more Sam was very kind and professional. Also contemplated selling it and upgrading to something else. I decided to do the battery replacement. Well, during the battery replacement (at NO FAULT OF SAM'S), something happened with my phone, but my Face ID stopped working. He tried to do a few troubleshoots but couldn't fix that (we think it was from damage previously, but who knows...I never had issues with it, and I am NOT FAULTING SAM!). So, I decided to trade it in for the quote he gave me and got a new (used) iPhone. Sam is beyond professional. He was warm, welcoming, and very engaging. He made me feel like I was an old friend. I will be coming back in the future for all of my tech needs! Thanks, Sam! -Christopher C.

Had the battery replaced on my iphone 13 mini. Then had my…read morescreen replaced. since then I've had so many problems with the phone shutting off, the phone gets hot. The battery percentage is wildly going up and down and the phone CANNOT recognize the battery. I know I have warranty on the screen. But Ive had my phone checked there a few times, but was claimed nothing was found to be an issue. Which I believe is a flat out lie. Now there's new people there, and wants to charge me for diagnostics on the phone even after telling them about the situation. They never asked my name nor do they even want to look up the info. I've lost all my interest in cell phone repair stores... especially this one. Don't let these people "school" you since they have to have your "phones, tablets, laptops" to another lab for diagnostics to charge you enough you'd wish you just get a new phone. so here's my beginning experienc- Nice people, believable legit... and now- I don't trust them, faulty replacements, always a new customer even though there's past visits.