Excellent service and experienced, knowledgable staff who go above and beyond to make sure you know all the details before a purchase. Always willing to help and very paitent. read more

This is the 2nd phone I have purchased here in the last couple of months. I returned to this store for new iPhone because of the girl working there. I think her name was Jess. She was awesome when we got a flip phone a couple of months ago. When I was ready to trade in my iPhone for a new one went back to this store during the same time hoping she would be able to help. This was the best experience with purchasing a new phone that I have ever had. read more

CJ was fantastic, stayed till 830 just to get everything ready for me, was fast all things considered and great advice

My daughter an I visited this store today. We were out of town and the entire time my daughter didn't have service. She has been to several locations and didn't receive the help she needed. I was fed up. We both went into this store and received stellar customer service from Jess K. She fixed my daughters issue and provided education about her current phone and an upgrade option. I recommend this location if customer service is important to you. Ask for Jess she is the best! read more

NO STARS PLEASE ...STAY AWAY STAY VERY FAR AWAY. I am not sure how they can even have the name Verizon. Its a VERY shady Company . You might say that's pretty harsh but let me give you examples American CELLULAR NOT VERIZON Corp 1) Try and call the store and the voice mail says, the voice mail is full... 2) The person that your dealing with sounds like they been hitting the bottle or something else to hard they said " ya man tis is Verizon"I don't hav a fone?" By the way he has been there for 5 years Then you call Corporate... NO ONE answers not even a operator all the rest of the voice mails are full amazing and they are located( store) at a busy location just off of I-85 NO NO NO then I finally get a stupid asp district manager gee where do they get these people ? He tries to give me a exit survey? Mr are you on Crack? Or maybe your not and you need to be . STAY AWAY FROM AMERICAN CELLULAR AKA " I want to grow up and be a Verizon Store" It must be pretty easy to get a franchise these days this one at least its like stepping on a ant hill .. brain less bodies every where. read more

Just an awful awful experience. I arrived just needing to have a couple questions answered and buy a gift for my wife. When I walked in, the first thing I noticed was a couple who had been waiting for a long time not being helped whatsoever. (There were only 2 employees in the store). They were increasingly frustrated and walked out. I understand employees are busy, so I took my turn to wait. I waited for approx. 30 minutes, not only was I not helped, neither employee bothered to look up at me and say "We'll be with you as soon as possible." Nothing. I felt completely unwelcome and would never recommend coming to this Verizon location again. I will not be back. Poor management, poor quality staff, clearly they can't get a schedule correct. There very clearly needs to be more than a mere 2 employees in the store. I just expected much much more from such a quality company. Beyond disappointed. read more

Let me start by saying there are no words for the incompetency level of the employees, managers and ultimately the owner who allows the kind of stupidity and lack of knowledge that only rivals rainman to work for them. And I'm not sure if comparing them to rain man gives the character enough credit or not. But I can say beyond the shadow of a doubt this is the worst experience and place to buy a phone due to the employees and managers lack of product and plan knowledge. I also found out after they screwed me on the Samsung s7 bogo by mis informing me of the length of time I had to keep an open line for the free phone. I was told one month, received the credit card for the new phone, paid it off, and had an extra free phone. Simple enough, right? Well, as it turns out, the employee Christopher, who told me how long I had to keep the phone line open (1 month) was in fact wrong. The credit card sent to me was reversed by corporate and I wound up with a $670 bill added to my account. Even after corporate helped me out with a $300 credit this company REFUSED TO HELP me in any way even after I was told by corporate they could have helped but were choosing not to... Here's is my facebook post and formal complaint I sent in to Verizon about the issue. I am publicly making a complaint against the A Wireless, Verizon store on Roxie St near the Kannapolis Walmart. It's because of THAT store that I got charged an additional $372 on my bill that I had to pay or get my phone disconnected, and they were not willing to help me. Customer service helped me as much as possible but said the rest was up to the store. And customer service also said the store WAS able to help me, but they were just choosing not to. My word of advice to the store...know what you are telling people is true, and stick by your word!! My advice to everyone else, don't go to that store. They lie to you, and then are unwilling to help you out of the situation THEY created. read more

I am going to have to post this here and anywhere else I can until I am given a proper refund. I went into this location to get two know galaxy s10s. Bianca was the sales associate. She gave us multiple cell phone accessories as part of an "instore promotion" they were free with the phones her exact words although they aren't trained to use the word "free". After paying off my phone $280 so that I could upgrade I also added a line. Bianca stated that we still owed another 300 dollars because the new line phone required a "large down payment" my gf questioned it and me being the nice one trusting the associate said no that's probably right so we paid. 3 days later I check my Verizon account and see that there was no down payment placed on the phone which then made me look at my receipt thoroughly. Bianca had charged us for all of the accessories she stated where free. I guess she figured we were black and weren't educated enough to put two and two together. So we go back to the store after not getting anywhere with the manager over the phone. After about 3 hours of debating Dan the manager puts in for a corporate check this is March 22nd. It is now April 26th and we still have not received our refund after my gf witnessing someone getting a refund in store on yesterday April 25th while trying to inquire about the check for the umpteenth time. Now all of a sudden the check was sent 3 weeks ago after no one knowing anything for two weeks. I have been with Verizon for years, I have never dealt with anything more discriminatory then this. I am still waiting on a refund, as no check was received by us nor cashed by us & the story of the check keeps changing every time we talk to the manager. Terrible experience and until it is addressed in the correct manner I will make sure it's noticed. Since my gf initial review the associates have already said that other customers have come in with the same complaint! read more

I have Never had to wait and than been told "miss information" like I did today. Entered store at 10:30 am left at 1:15. All I went was to do a "free" upgrade on one of our 4 phones we have and have had for 10 + years. Two employees working with two customers . I heard "our computers are not working right" and " Verizon gave us wrong info" at least 10 times from the male employee while waiting. After 2 hours it was my turn to deal with this employee again heard many times how bad the computers are and how the company will not hire more employees. Also told price of new phone than at time to pay was told he made a mistake and the computer added more money for the phone and he can not do anything about it. I have been to this store for years and always had great service a lot has changed in the year or so since I have been there. Need to either upgrade computers or train employees on how to use computers. Excuses are not a replacement for good customer service. read more