my internet suddenly stopped working. it happened late Saturday evening. I worked at it myself for…read moreawhile then needed to leave. later when I returned, it was still out. I had no landline, internet, or cell, both inside my house and outside in my yard. so I called. iris seemed very help. she told me my equipment was outdated. she made me an appointment Sunday at 12:00. she said she sent details about the appointment and how to hook up the equipment afterwards. she said she sent it to my email and to my phone which couldn't get a signal. when I arrived to spectrum office in Fremont Ohio, there was chaos. lots of people, the kiosk wasn't working. I was at a technology store and their technology didn't work? so I finally get an associate. they gave me printed instructions. it all seemed easy enough. I get home and get everything hooked up and I can't get it working. obviously I couldn't call, and I couldn't get on the internet either. but I am required to use the internet to get it started. how stupid is that! so I went back to the store. they said everything was working. but it wasn't. he set up an appointment, almost a week later!!! no phone internet, nothing for almost a week!!! so we continued struggling with it. my daughter and I. finally it worked again. my daughter said she was doing the same thing I was. the associates at the Fremont store showed absolute stupidity and were very rude. all they would have had to do was set it up on the internet! which we couldn't even access because we had no internet!

Not very helpful. They acted like they were trying to hide something. Do not seem to interested in…read morethe TV portion of business as over half the people in there were disconnecting from their service.

Like a lot of businesses they've gotten cocky with their customer base. It came with my house 4…read moreyears ago and in the last 3 months I have had constant issues. I drew the line when my internet went out AGAIN, and the 1st call tech lied to me to get off the phone and when I called back, obviously irritated, the second tech hung up on me. Of course my internet was out all night, coming back on in the morning and then again going out that night. I disconnected everything, went to another company and more than tripled my up and down speeds for $20 less a month. When I called to cancel, again nothing but crap customer service. Hindsight, wished I'd left sooner. Oh and as I write this, apparently the service is down again.

Poor signal quality, service goes in an out about everyday multiple times a day morning an night…read morefor minutes an sometimes hours can barely game on line without constant issues an lag. Also was told they would come back out an situate my box an have it move to a new spot still haven't received the call back for that but ya know amplex values there customers right?

AJ was great at the fremont Ohio t mobile store. got us set up quickly and efficently. I have hated…read moregoing to mobile stores in the past . He changed my mind.

From the owner: Visit the T-Mobile store in Fremont and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 2200 Sean Dr Ste 15-16 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

The internet itself was good. In the 5+ years I had it, I had no issues. The customer service is…read moreterrible. You first have to go through a computer AI support (terrible) before you can get to a human, which is based overseas. They struggled to understand me making me repeat myself multiple times. There response time and handling of service requests is also terrible. I was recently having work done on the outside of my house and the wire was accidentally cut. I had to wait 6 days to get someone out to repair it. I wasn't happy but it was my fault but luckily the contractor was able to splice it so I still had Internet. They came out, "fixed" it and left. An hour later, the internet still had not come back up so I called. I was told I'd have to wait another 6 days before they could come back out and try again. IMO the service tech should not have left until confirming it was working that failing they should have made me a priority since it was their failure. I understand employee shortages but their are methods of putting schedules together to bake in time for high priority calls. Needless to say I found another provider that was able to squeeze me in 2 days later.

Kill Me! I say kill me now! ( Not literally) but wtf!!!! I…read morecalled 5-7xs and asked about my caller I.D. You know what 5 out of 7 told me?! That my home # is my caller I.D and 1 of them out of the 5 told me his employee number as my caller I.D. . Slap them silly and call me crazy! The other you wanna know how that went? Well one put me on hold for 45 mins. The other she did know 89% of what she was talking about but after we parted ways it all went South. Nothing she told me to do was on my tv. No channel 9900, also the new updated direct equipment doesn't have the caller I.D app Honestly these are overseas call centers or they are here on a visa Work program. What's not acceptable is they get paid for not being trained and putting us on hold until we hang up. They know wtf they are doing. Does the company?

If I could give a 0 I would. I have had intermittent internet issues for a month which the internet…read morecompletely drops signal every 1-3 minutes, they have sent out 4 technicians in the past month with no resolution. They state the problem is at the pole. There seems to be 0 communication within the company between techs and maintenance, customer service just wants me to reset my modem 700 times. Gross negligence and incompetence, if there wasn't a monopoly in my area for internet service providers I would have switched long ago. I work from home twice a week and this has been directly impacting my job performance. Spectrum does not cover lost wages instead offer an extremely generous $25 off my monthly bill. I don't want your charity, just the service I pay for. If you have an option I'd recommend staying away from charter (spectrum) whatever they are calling themselves these days.

I never really leave reviews on anything but this was just so upsetting that I had to let someone…read moreknow. Spectrum is one of the worst company to ever get service from. This is not new obviously. While their internet speeds might be great, their customer service is ridiculous. I was charged for internet service I didn't use because they failed to inform me, when I was canceling my service, that I would still be paying for 2 WEEKS I wasn't using. That's because their billing starts on the 24th and I cancelled on the 31st, retuned their equipment 2 days later when their store opened. Yet NO ONE told me when I was cancelling that I would pay service because of how their cycles are scheduled. I would have kept my equipment and made use of those two weeks I still had. Even worse..I called to let them know and ask why I was being charged (which is when I was informed of the way their cycles work and what not) and the guy basically said there isn't anything he can do. Not even credit me for those weeks I wasn't using INTERNET. Such a rip-off. I hope I never have to live in a location where I have to use their service again.