Very bad experience! Sales person was very rude to older lady and wasn't even trying to help her…read moreresolve her problem. Veru unprofessional! I was there to upgrade my device, but instead I just left.

Customer service is terrible and hangs up. $350 a month for 5 years and all I get is hung up on…read morewhen I have a question about the billing. Time to switch to Verizon

Quite a good and stable service. Too bad that T-Mobile…read moreruined it all. It has taken me 8 hours, so far and I still can't get into my account.

Josh at the Clearlake Store is excellent at customer service!!…read moreLet me start by telling my story. My cellphone was stolen/lost so I called the USCellular rep to stop my service and they told me that I have the replacement policy and to call the insurance team. This is were things went wrong. Somehow my replacement policy went to the TMobile side but they could not find my number. So after talking to 5 representatives on the phone and 1 hour I got a customer service to send me a replacement phone. Ok I tried to set up my phone by myself but the Customer service again put me through 5 different calls. Frustrated I went to the Clearlake USCelluar store. Josh was there to help me but he too had to go to 5 different Customer service reps and after 2 hours I gave up trying to get this replacement phone actived. So I was without a cell phone for 5 days and 3 hours of customer service with no serivice. I asked Josh what was my alternative and he suggested that I just buy a new phone in stock in the store, which I did !! Thank you Josh for all you support. You deserve a RAISE !

Following an unsatisfactory experience with AT&T mobile, I went to the Ukiah store to see if they…read morehelp me. I was upset with AT&T because of how they handled an unfortunate development causing my wife and I to lose our cell service when we really needed it. The agent who helped me (Breanna) kindly and efficiently helped restore our phone service. AT&T is lucky to have such capable people in their store because I was seriously considering switching cell companies until she fixed the problem.

Wish negative stars was possible... Went in to add ONE line and asked to have them look over my…read morebill as it seemed excessively high. Walked out with the extra line I asked for but also 2 ghost lines that didn't even have a phone or device hooked up, AND my bill went up over $125. Needless to say, I will not be returning. Thankful for the Lakeport store assisting me in getting my account back to normal and LOWER like I originally asked!

I'd give this business zero stars if I could. They don't care about their customers at all. I was a…read morecustomer for over 7 years until one of the employees, Marcus Muller, combined our phone bills without my permission, (ahem.. fraud) in order to use my upgrade. No evidence as he's one of the top salesman and knows the system. He still has a job at US cellular. I had to switch to a different provider as he put everything under his name. So slimy! The manager didn't care. He is still employed at US cellular. So! I highly recommend boost mobile as an alternative! It's 1/2 the money and no shady salesman. Steer clear of businesses, especially local ones, that don't care about you when it actually matters.

This is a great place to do business if you want to be protected from the virus, it can't get you…read morehere cause everyone wears a mask and they chase people away if they don't obey the government mandate and they keep the door shut so infected people can't breath in through a door and put the virus inside the store. I felt so safe there that I didn't really want to go back outside. plus those guys are so nice, I'm pretty sure that they were smiling the whole time they were helping me, sweet boys. Please support them or make a donation to them for protecting us, they can only see one person at a time and I think they need the business to survive this global pandemic

They seem to be out of business. Their phone is inoperable. They have billed and taken money for…read morethe month but their Internet service no longer functions.

Do not trust, or bills we're supposed to only cost 120, instead it costed 160. I would not trust…read morethis place and does not reccomend this place to anybody in Willits or Ukiah or anywhere else people might trust this place at.

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

5K Stars - Fast, honest, experienced, friendly, fair priced, excellent customer service, and an…read moreamazing shop. Many times this shop has been just the right help at the right price and time. During floods my friend's iPhone fell into a big mud puddle and got run over. Brought it in and they gave it a going over and determined it was a goner. Luckily, they had a used / refurbished phone available within the budget during a difficult time. Next was a MacBook Pro that needed a battery. Their testing confirmed the battery was bad and the charging adapter defective. Continued use of the defective charger would damage the new battery so it too was also replaced. The screen is damaged so they looked up the availability of a replacement and could get one though we opted not to do it at the time. Replaced an iPhone battery and got it checked thoroughly as it had some damage. They put it under the microscope to see if anything important was damaged or if it went through to the PCB board and it was ok. Big relief, just a battery swap. At a different time it acted like the charging port was dead so got it checked and hopefully fixed. He took it to the bench to inspect it. Turned out to be pocket lint / fluff blocking the contacts in the port he easily cleared and handed it back. We all laughed. A Galaxy Watch that was a gift the charging contact separated from the back. Wasn't sure it could be salvaged or repaired and brought it in. He put it under the microscope and saw a lead was nicked, but it was ok. He reattached / glued the contact back on free. Thanks for all the times they helped, advised, repaired, and came through for us and if / when needed in the future.

Amazing service! These are people who know what they are doing and share their talent and passion…read morewith we who drop phones. Stopped by to get a phone camera lens cover fixed and a new screen protector. The whole job took just minutes to be completed. Extremely satisfied with the result. Definitely recommending this business. I will be returning. They also offer some phones accessories with unbeatable prices.

I had many issues with my account. I was pulling my hair out. I came into the store and Marcus was…read moreable to clear up everything. He is a very nice guy to deal with. It's rare to have someone really listen. Thank you!!

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

Robert is an absolute gem. We collaborated remotely from Los Angeles to fix some technical issues…read morefor my elderly mother-in-law; he not only tackled the problem but went above and beyond. I can't recommend Advanced Tech Solutions enough for anything tech-related in Humboldt County. Many thanks again!

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!