Very bad experience! Sales person was very rude to older lady and wasn't even trying to help her…read moreresolve her problem. Veru unprofessional! I was there to upgrade my device, but instead I just left.

Customer service is terrible and hangs up. $350 a month for 5 years and all I get is hung up on…read morewhen I have a question about the billing. Time to switch to Verizon

Quite a good and stable service. Too bad that T-Mobile…read moreruined it all. It has taken me 8 hours, so far and I still can't get into my account.

Josh at the Clearlake Store is excellent at customer service!!…read moreLet me start by telling my story. My cellphone was stolen/lost so I called the USCellular rep to stop my service and they told me that I have the replacement policy and to call the insurance team. This is were things went wrong. Somehow my replacement policy went to the TMobile side but they could not find my number. So after talking to 5 representatives on the phone and 1 hour I got a customer service to send me a replacement phone. Ok I tried to set up my phone by myself but the Customer service again put me through 5 different calls. Frustrated I went to the Clearlake USCelluar store. Josh was there to help me but he too had to go to 5 different Customer service reps and after 2 hours I gave up trying to get this replacement phone actived. So I was without a cell phone for 5 days and 3 hours of customer service with no serivice. I asked Josh what was my alternative and he suggested that I just buy a new phone in stock in the store, which I did !! Thank you Josh for all you support. You deserve a RAISE !

2 stars , sounds high I am an incurable cancer patient…read moretrying to upgrade a phone on a Saturday 02/22/2025 at 12:55 PM. The person at this store refused to give me his name. Did get attitude though. DO NOT GO TO HERE. Im going to Lakeport Ca They have excellent service Not my fault a grown up in Ukiah has lousy career cholices

This store has a very rude manager and female employee (working 3 pm Aug 26 2022) thy also data…read moremine when they scan your ID and sell your information and then lie to you about it claiming it's not policy but "mandatory by law". I would not go here. Ever. I also urge others to file a complaint if they have had this experience. Laws need to be made to protect consumers.. "We use your information to deliver your service and customize your experience. But we also share information in ways that may be considered a "sale" of personal information under the California Consumer Privacy Act and the Nevada Privacy Law."- ATT I would like to add, I travel frequently all over the US and when I make a purchase anywhere else if they ask to scan my ID (everywhere else is polite enough to ask first) I request they do not scan my ID but verify my account with passcode or other means such as passport, credit cards, employee ID they are all agreeable and accommodating.Some do not realize there is more intent of scanning ID than verifying identity. I also have been a regular in my hometown store for 15+ years. These duplicitous donkeys should be avoided.

I'd give this business zero stars if I could. They don't care about their customers at all. I was a…read morecustomer for over 7 years until one of the employees, Marcus Muller, combined our phone bills without my permission, (ahem.. fraud) in order to use my upgrade. No evidence as he's one of the top salesman and knows the system. He still has a job at US cellular. I had to switch to a different provider as he put everything under his name. So slimy! The manager didn't care. He is still employed at US cellular. So! I highly recommend boost mobile as an alternative! It's 1/2 the money and no shady salesman. Steer clear of businesses, especially local ones, that don't care about you when it actually matters.

This is a great place to do business if you want to be protected from the virus, it can't get you…read morehere cause everyone wears a mask and they chase people away if they don't obey the government mandate and they keep the door shut so infected people can't breath in through a door and put the virus inside the store. I felt so safe there that I didn't really want to go back outside. plus those guys are so nice, I'm pretty sure that they were smiling the whole time they were helping me, sweet boys. Please support them or make a donation to them for protecting us, they can only see one person at a time and I think they need the business to survive this global pandemic

They seem to be out of business. Their phone is inoperable. They have billed and taken money for…read morethe month but their Internet service no longer functions.

Do not trust, or bills we're supposed to only cost 120, instead it costed 160. I would not trust…read morethis place and does not reccomend this place to anybody in Willits or Ukiah or anywhere else people might trust this place at.

OMG go to this Verizon! Alexia the manager just spent several hours, several times assisting me! he…read moredid not have to do this, he helped me with resetting the password to my Gmail things. Once a person is hacked the appreciate all this attention. He

very poor service here, my account was set up incorrectly which led to problems. Very hard to…read moreretrieve my phone number from their system, based on how team members here handled separating accounts.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Love this business extremely helpful and pleasant to deal with. And fair pricing. Location is good…read moreas well

I just filed a fraud claim with corporate on Marcus. What happened here wasn't a simple mix-up --…read moreit was the kind of rep-driven upgrade mess you see when someone forces promotions and plan changes the system should never have approved. He told my wife she had loyalty credits and a special promotion for a free Galaxy phone and Galaxy watch with no plan changes, no increase to our bill, and no out-of-pocket cost except a small watch-line fee. He said the bill credits would keep everything even, so she agreed to add the watch line. She never signed a single authorization. She never provided her password. She never saw or signed an EIP agreement, contract, or consent screen. All she did was swipe to verify the account at check-in. After that, they kept her phone for almost an hour while they "processed" everything. She paid for the watch line and left without being shown a single document. Three days later I checked the account and it was a complete mess. Our bill didn't creep up -- it doubled

I went in with my galaxy 23, I thought my camera was broken. I was told I had to get a new phone…read morebecause mine was not fixable. So I went ahead and got a new phone. I was told it would take an hour to transfer my info to the new phone. When I came back to pick it up they never finished downloading my info. And then told me how to do it myself at home. Walking out the bald guy said to remember that the young red headed girl was the one that helped me. Well later that night my teenage daughter pointed out that my camera was fine, only my camera protector was broken (I got the phone 3 years ago, I forgot about that dang camera protector). The people working at Ukiah TMobilr are dishonest. They should have told me. If the girl was inept they could have explained it to me. I probably would have kept the phone anyway and I realize I was wrong thinking it was broken. But shouldn't they have been able to show me my error. They literally let me leave without letting me know I was mistaken. They let me go and didnt say a word except that I should remember it was all the red headed girls fault. Buyer beware, its bad business with them. I will be making a formal complaint with corporate.

Went to have my iphone 13 pro battery changed, everything went smooth, both gentlemen were very…read moreprofessional, took the time to explain the process to me and got it done in a timely matter.

Excellent service! Highly recommend. I've unfortunately broken two Apple devices in the last 1.5…read moreyears and each time this business owner has stepped up and saved the day. I've had a broken iPhone screen, AND a broken Apple ipad charger port that needed to be fixed. I'm so thankful for this affordable, fast, friendly and knowledgeable service offered here at this location. Prices can't be beat. Thank you for all the help, much appreciated!