1. Verizon Fios Store

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Paterson, NJ

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Verizon Fios Store

3.0 (1 review)
Closed • 11:00 am - 7:00 pm

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10 years ago

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Sardis Telecom

Sardis Telecom

(61 reviews)

I don't know what I would do without this company and the internet they provide. Is it perfect? No,…read moreit's not, but neither is any other provider that I've used before. What this company did is allowed me to get rid of the outdated and terrible AT&T DSL service that was literally $150 a month for 6mbps download and 750 kilobits a second upload. In reality, the DSL didn't come even close to providing what was promised. This company, on the other hand, has given me the promised speeds and more. I get up to 50 Mbps down and 5 to 15mbps up most of the time. Sometimes during peak hours I do get about 6mbps down but it's usually not too long and it's just because everyone is on the Internet at the same time. Usage has gone up like crazy due to so many people working from home but they've done well to keep up. The Internet is truly unlimited and not throttled at all. Additionally, the ping rate recently went from an average of about 200ms to 40ms (which is great for video and better for gaming). The cost is cheaper than a couple options that aren't as good and the Internet is actually portable if you get an adapter for your vehicle. As far as customer service, I've not experienced anything bad or anyone mean. I have experienced a bit of time to turnaround a modem one time but they clearly communicated their challenges with me and they did exactly what they promised. They are a smaller business that actually makes me feel like I matter more as a customer. They are also providing an option to rural people who have no other choice but slow satellite (with a terrible ping rate and limited data). You do have to position the modem just right to get the best speeds but that is a challenge of getting service where there is no land based fiber or coax to the home. Pros: Totally unlimited high speed data Can be portable wherever there is AT&T cellular Not tough to get started (but does require testing to get the best speeds, or get a cell booster) Cheaper than other fixed wireless available to me Cons: May take a few days to get the modem to start due to demand Does require more effort to get the most out of it Starting service requires an upfront charge (but not $499 like some other options)

Absolute worst customer service ever; Do not use if you have…read moreany other options; You cannot talk to anyone, has to all be done with online tickets; They do not respond timely, rude response when they do answer, close your ticket with no response; I have had no internet since 2/12/24, tomorrow makes one month. No reply, no answers. But they continue to take out their payment! Looking for other options. I would rate with zero stars but that's not an option.

Verizon Fios Store - utilities - Updated November 2026

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