Horrible service. There was a person standing asking for name and reason for visit but she never…read moregreeted me or even bothered to ask me my name or reason for coming in. Spent the next 10 mins browsing and then she proceeded on doing something else...still not engaging with me. I left..I'll take my business elsewhere.

This T-Mobile does a really great job at quickly acknowledging guests and assisting people they are…read morepretty busy but they move thru appointments and walk ins really well. I couldn't give the 5 stars because not all issues are resolved sometimes it takes Repeated visits for the same thing but it may be a T mobile issue not necessarily this store.

Excellent service. Quick & easy. Came in to fix my charging port & he did it right then & there.read more

Fast service, decent price and friendly staff. That's the story to success. As a follow up I had…read moreto go to the Pearl City location to get my screen saver changed. I dropped my phone‍

Frantic me got a wireless charger, looked up new phones on my carrier's phone website, thought I…read moreshorted something in my phone all to find out that it just needed a lint/dirt/dust cleaning from the charging port. Shout out to the beautiful staff members at CPR for keeping it light, listening and taking approximately 7 mins from first interaction to being done. Total 40 bucks, a final word of advice from them that, "a lot of things can just be fixed" as solid electronic equipment advice going forward. My phone charges perfectly now. Will definitely be back again. Mahalo!

T-mobile sent me here to replace a bad screen. The screen replacement was covered by T-mobile…read morephone insurance and was free. While there I asked them to replace my battery. Paid $50+ tax for a new battery The new screen has trouble reading my finger print now, and the supposed new battery didn't last more than 4hrs.

Thanks for the help Giovanni much appreciated will be sure to come back if i get a virus againread more

Amazing service! Our iPad was fixed quickly by Gio who was kind, professional, and clearly very…read moreexperienced. The whole process was smooth and stress-free. I would definitely recommend this place and ask for Gio.

I wants to changed the new phone because the phone can't used and can't called or text and the guy…read morewho's working on (10/2/2024) not really nice and no service mind. He's talked to me not nice

Hi i wanted to leave a review and just say i always come here to do business at this Waipahu…read morelocation for a few year now I brought my new phone from a girl who not there anymore she had highlights and kinda chubby i think her name was sherelle cheryl she was the manager, anywho she gave me the best service and always smiling always helping me always patient and kind, gave me the run down on any phone I asked she never got mad or aggravated lately I come in and the people who work here now suck no patience always talks by personal business not patient just really irritable when I ask much questions about phone giving wrong info just to sell products. That girl that manager always made me feel welcome the world needs more people like her. Someone needs to find her Bring her back the store needs presence it really sucks. She always knew me and greeted me by name, now all I get is Hello, howz it?, welcome. Shitty service now I won't come here anymore.

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

Went there today to up grade my account n this nice young…read moreman, name John helped me n he was so fast n accurate n polite He is so cute

Upon entering the store, I was greeted by Kirk. He was awesome, informative, polite, &…read moreprofessional from start to finish. He greeted me kindly, listened to what I needed, and walked me through the entire trade-in process step by step. Kirk explained how the trade-in credits work and what to expect on my bill in a way that was easy to understand. What I really appreciated was his patience and professionalism. He answered all my questions, never rushed me, and made sure everything was set up correctly before I left. Because of Kirk, my trade-in was smooth and worry-free. AT&T is very lucky to have him at the Kapolei location--I'll definitely come back and ask for him next time I need help.

I had a tech man come to get the new upgrade and it was not done correctly. Then I went thru 3…read morephone calls from the Philippines to no avail. I finally called for another tech appt. I struck gold his name was Brax and he was polite, on time, and had a great sense of humor. The best part was that he had my TV up and working correctly within 10 minutes which 3 phone calls and a tech visit earlier could not help at all. Kudos to this young name and you don't want to lose him! MAHALO PLENTY TO BRAX!

We were having issues with one of the cable boxes in our home. We tried trouble shooting the issue…read morebut nothing helped. We called and tlan employee told us that we needed to take our box to a location. We were happy to hear that there was a location near to us. The employee that we spoke to on the phone made our transaction smooth and getting the new box was quick and also easy to find. I followed the directions given as well as followed a map and it was very easy to find. It is on the corner of Kamaaha Ave and Fort Barrette Road. You need to drive a little slow or you could miss the driveway but not hard to find at all. It is a single stand alone one story building surrounded by a fence with a green roof. When you arrive, you need to get buzzed in. The employee who helped me inside was quick and to the point. He was helpful and it was also an easy transaction. Glad that this location was close by and that I didnt need to drive all the way to town.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.

Im back again! This time my friend needed a phone and really fast! He had a budget and the phone…read morehe was looking for and we got it all within his budget! The phone is in great condition looking very nice! Im only gonna post the case cause the case is cute lol.. thanks to Vannas great customer service and product knowledge and Gerica for helping me get the phone with accessories and helping me to choose TCA as the go to place for cellphone sales, accessories, and repairs! I feel very confident in my purchase with TCA and I will be back again! My friend needs another phone! So ill be back! Thank you soo much!

The staff at this store is outstanding and their customer service efforts are above what I have…read moreexperienced in other T-Mobile outlets on Oahu. I came here once to have my cracked screen protector replaced and liked it so much I take the extra drive from Waipahu to come here because I know I will be treated well. They not only respond and fix the issue that you came in for but also give advice on related matters. The store culture should be passed on to the other T-Mobile outlets on Oahu.

My husband had to trade in his phone for our $300 discount. The wait was about 20 minutes. They had…read morefour people working the floor. They took his name and put him on a wait list. They called his name when it was his turn. They asked for his info. They turned on the phone and checked that everything was ok. They also took out the chip in his phone and collected it. They told him that he got his $300 credit and how much our new monthly bill will be. We're on the 24 month plan to pay off our phones. The lady that helped us was nice and knowledgeable.