I've been a customer of Verizon for 14 years. Went in to the Elizabethton, TN Verizon store today to upgrade to two S23-Ultras. The salesman tried to tell me the monthly price but I explained I would be purchasing the phone outright. He told me I could not do that and that the phone MUST be at least partially financed! When I called Customer Service at Verizon, the sales agent told me this was NOT a Verizon policy. Fortunately, there are enough cell phone service providers that I can change my cell phone service and upgrade my phones while making my purchase at significant savings and with a discount for switching from Verizon. Dr. Michael Cox #VerizonintheRearViewMirror read more

I walked in asking about an email offer i got. He told me the email was accurate and the offer would upgrade one of my lines to a iphone 15 pro max for $15 a month and another line to a iphone 15 basic for $10 a month. I said thats what i want. He then told me he could do a better deal. He told me he could get me the 2 phones deals and add insurance to all phones on my account for $23 more a month. He completely changed my plan and now i have lost my hotspot on all my phone lines, the phone that was supposed to be $10 a month is $25 a month, the insurance on all phone lines is costing me $60 a month so my phone bill that was supposed to go up $23 a month has gone up $85 a month. When i went in to find out what was going on they told me the new plan was saving me $48 a month then they basically blew me off telling me only that sales person knows what deal they gave me but they cant tell me when he will be working again. They said he will call me. Also he added in $60 in accessories that i didnt even know about until i got home and saw them and then i looked at my receipt. I would not recommend this place at all. Go to a actual verizon company store or call Verizon direct. Do not use this third party authorized dealer. Went in and they changed my plan without my knowledge, took things away from my plan without my knowledge, tried to sneak on accessories to my bill without me knowing it and flat out lied to me about what i was getting. read more

We called ahead and were given the choice to make an appointment or just to come in - they were very accommodating over the phone with verifying product and when times were busy & not so busy. When we arrived, Dustin the amazing, was truly fantastic! He helped us all the way thru the process and all the variables, options, services & accessories! Everyone in the store was so helpful and Dustin became the AMAZING! We highly recommend this store & the services provided! read more