The service was very professional and the pro was friendly. The price was cheaper than most others…read morefor having my house and yard treated

Orkin didn't install Ridge Guard screens on the first of the two houses that we had them treat for…read moremice. When I asked the branch manager Nathan Hastings why they did on the second house but not the first, he said "because of the pitch" of the roof. My response to him was, "It might be too steep for your men, but not for mice. We paid $22,000 for mouse exclusion and you leave the ridge vents open for mice to enter?" So if you have a roof with a 12/12 pitch, Orkin might not disclose that they will seal all other mouse entry points but not the ridge vents. The second house had a 1980-sq. ft. attic, and the mouse treatment was $22,950. They also treated both houses for termites at $4,000 each house. Matthew Calvin and Sid Way were very knowledgeable, and I give them special thanks for teaching me and sharing their expertise. The 2-stars rating is for being way overpriced.

paul matthews gave me a 5star service he is always professional and very knowledgeable and…read moreunderstanding of my pest problems

Wow!!! What a TERRIBLE experience :(…read more Orkin didn't show up for their first two appointments when I signed up for monthly spraying of my half dozen vacation rentals. After finally showing up they come once in April and once in May....then NOTHING. They do not come at all in June. Finally on July 13th I call to cancel services and explain how they never show up (and also that our bug issue wasn't resolved anyway) and the agent tells me that I am signed up for services every 2 months and not every month! What!? Why would I do that- totally inaffective. So she says she has cancelled the account and all is good. So TODAY is SATURDAY July 24th- I wake up at 8:15 am to see an email saying that Orkin came to my vacation rental property at 7AM!!! Guests have windows without curtains and even when we had service with them they were told they could only come week days between 10am and 4pm!!! Now I'm getting calls from very angry people that they woke up to a creeper outside of their windows at 7am. Orkin is the absolute WORST! Currently spending another hour of my life on the phone with them to try YET AGAIN to cancel services with them. I was just given apologies (which are worth nothing) and reassured that now it definitely is cancelled. DO NOT HIRE ORKIN. BUNCH OF CLOWNS

Steve has taken care of our cabins for years. If there is a problem, he comes and takes care of it.read more

When we were selling our house our buyers used him for a termite inspection. It came back that we…read morehad evidence of termites and he would charge us $700 to treat them. A few days later the offer fell through so we called to cancel the termite treatment. His words were, "Why?!?! Well it's your call!". He was very unprofessional. We decided to have Orkin treat the termites instead because we have used them before and we knew nothing and have ever even heard about Shaffer's Pest Control. Orkin came out and spent 2 hours under, around, and inside our home. They could not find any evidence of termites and said they didn't know what he saw but it definitely was not termites and there was nothing there to treat. They took pictures under our house of the healthy wood and Shaffer's did not provide pictures of what he saw. He would have got away with $700 of our money. Never use him...untrustworthy!

Awesome customer service!! We had a huge yellow jacket problem, he took care of them very quickly.read more

It is not fun having to deal with wasps and bees, so when I called bee leave pest control and Jeff…read moresaid he could come out immediately, I was thrilled. What a wonderful company. I am so happy that I found them. They have the best customer service and best prices and I would recommend them to everyone.

The company is too expensive for the work ( & quality of work) they do. The shield they added…read morearound the house was glued on sloppy, and even cracked some of the foundation bricks while drilling the holes in the shield (and they say the cracks were always there but we when we bought the house a few weeks prior & the inspector spotted no cracks and nor did we. Also the monthly service is nothing. They QUIXKLY check the poison and QUICKLY spray chemicals and that's it. If weather is bad they skip on the outdoor service (which we still pay for) . They aren't thorough nor do they check details. They forget that each clients house is a HOME. I wouldn't recommend them.

I've had a recurring service with Orkin for several years. My tech missed his window today. Things…read morehappen and a simple text, phone call, or email would've been fine. However, I never heard from anyone. I tried to call every Orkin number online I could fine. The website says multiple places that customer service is 24/7 and it is not. No one answered locally or any of the 800 numbers. I finally got ahold of someone at the Nashville branch, I'm in Knoxville, and he was shocked that even he couldn't get someone in my area. If you can find another company that uses similar products at a similar or better price, choose someone else for sure Update: my tech never showed up. I tried to call all the Orkin numbers and none of them were answered on Saturday or Sunday despite being advertised as "24/7 customer service". I called the local office Monday morning and the manager, Kevin, was rude and dismissive. He was not apologetic and didn't seem to care or be interested in his tech not showing up. You would think it would be easy to notify everyone on the tech's list that he's not coming when he didn't show up for work. I was planning on updating my original bad review if the service was good today but it was not.

We have a large hornet nest and I called to inquire about having it removed. I was told it could…read moreabsolutely be done and they would also take care of house inside and out. An appt was scheduled for the following day. When the tech arrived he knew nothing about the hornet nest and said they do not offer that service ! VERY disappointed. My husband was told that I spoke to someone at call center who just wanted to sell services. Needless to say we will not be using Orkin​

Johnathan is the best exterminator I have ever had. I always ask him to spray instead of putting…read moredown the pellets. I don't like other people to come out cause they are not as effective. It has been 2 whole months in summer and SUPER HOT!! And so far, so good.

pushed some services not needed. Orkin also has high prices. Found another company to address my…read moreissues for much less.

Completely took advantage of me. Over 21k in debt. My fault for trusting them as I had just moved…read morefrom out of state, no family or friends to help see if I actually needed what they were saying i needed done. Or how over priced what they did do. Never did a final inspection of work and still have issues. There's not even close to 21k worth of work. Now that I've had time to get to know people and they hear and see what they did.Boy do they lay on the sales pitch and pretending they care or understand and make you think they're helping you. Thank you from a single mom of 2 trying to do her best all on her own. See less

They have came and stayed I think 4 times. Was surpose to have came yeasterday at 4. Pm. Sent email…read moreat 3:30pm they were on there way but never came so I'm very disappointed.

The best pest control around, much better results with orkin after trying a few of the competitors…read more Keep up the good work Mike!

Return to follow up and check traps. I had rodents in basement and attic. Easy to discuss and…read moreschedule with. Polite and curtious.

Honestly, Orkin just earned a customer for life...the, pofessionalism, integrity, and customer…read moreservice I experienced from Orkin -- and specifically Branch Manager Christopher Sheppard -- deserves recognition. A few years ago, during the height of the COVID epidemic, Orkin installed insulation in my home. Due to the unprecedented supply chain shortages at the time, the insulation that was used wasn't fully compliant with building code -- an issue I only recently discovered. When I brought this to Orkin's attention, Christopher Sheppard and his team responded with an unbelievable level of ownership and commitment to customer satisfaction. They didn't make excuses or deflect blame. Instead, they took full responsibility and went above and beyond to make it right -- replacing nearly $11,000 worth of insulation & labor to ensure everything met proper standards. The professionalism and timeliness of the team were exceptional from start to finish. Chris maintained open, honest communication throughout the entire process and made sure every detail was handled with care. It's rare these days to find a company -- and a leader -- who stand so firmly behind their work and truly put the customer first. Thanks to this experience, I am not only confident in the quality of the work Orkin provides, but I'm also now a customer for life. If you're considering Orkin, I can't recommend them highly enough -- and if you're working with Christopher Sheppard and his team, you can trust you're in the very best hands.