Got my IPhone8 screen replaced for $140. My home button no longer works and now have to use…read moreassistive touch.

They broke my iPhone but still charged me over $200. My home button is now broken and the screen is…read morepopping out of the frame. These guys are completely useless and will lie to your face. Would not recommend anyone to these imbeciles.

Quick service. Very knowledgeable, friendly & helpful. Highly recommend. Wouldn't hesitate to use…read moretheir service again. Calvin was super!

America companies should be grounded in hard work, integrity and customer first…read more Asurion should be reported for fraud and shady business practices. Spoke with several reps at Asurion to ensure the correct services were rendered and well I was sold products and service under false pretenses. Asurion puts in claims that were fraudulent. Lies to customers only to pass the coverup to other reps. When escalated to supervisors they endorsed the fraudulent insurance claims. Additionally, on recorded lines continued to endorse this business practice to upsell additional insurance packages just to get more services. Asurion is a scam, while I recognize that for some it works with relatively no problems that far outweighs the corruption and fraud that is happening up and down the organization. I am currently waiting for a manager to return calls to address this type of shady business practice. Before escalation to At&T and their corporate partnership teams. Yes I'm frustrated however, it's important that people know and are informed that this company should be avoided and reported for fraud. Two or their core values of customer first and act with integrity are not being acted at all levels of the organization.

Their website says that they're open at eleven on Sundays. The sign on the window says they're…read moreopen at eleven on Sundays. They were NOT open at eleven on Sunday morning, October 17, 2021. We weren't the only customers waiting. I tried calling and got voicemail. On two other occasions at this location, employees have lied to us about prices and services, and they weren't helpful at all when my husband's phone screen cracked.

There's a curbside sign at the door, and one at the parking lot. Making it obvious, if you've…read moreordered curbside service, park there and call. I went in seeking a contract upgrade. Upon entering, a female employee talking to a customer loud enough for me to hear and said "I can't believe people don't know how to read. We have this big sign and he thinks he can just walk in here." The customer defended me, saying she interpreted the sign as I did. I don't have a contract and all my phones are unlocked. I was seeking a simple upgrade in service. Verizon down the road had a simple sign to wait in car. How you treat customers matters. This is my 3rd attempt at this store in 2 years. It's the same manager, and the same female attitudes. Avoid this store, the manager, and his witchy crew.

AT&T itself is okay, the staff is friendly, but this store is terrible with wait times. It's not…read moreuncommon to wait 30 standing by the door for someone to be able to help you. It's happened to me several times.

Bought a new iPad and external key pad less than 24 hours ago. Couldn't get the keypad to work…read moreafter charging it for approximately four hours. Took it in this morning and told them I couldn't get it to work. They said they'd look at it for a charge. What???? I was very disappointed in their response. Could have gone to Best Buy but wanted to give a locally owned store my business. Guess that was my first mistake. Must be nice to have so much business they don't care!!

Was given the info for these guys by Apple support after they determined I needed an install disk…read moremade. Literally spent an hour with online chat support. Was told disk would be free. Called before driving there and was told I would have to pay $68 for them to evaluate before they could do that. 5 mins time and a $0.25 disk could have gotten them a customer.

My wife had problem of not being able to reach certain websites including her health portals with…read moreher Cricket phone. Stopped at Eau Clare store today and Brayton was on duty. Spent 1 1/2 hours trouble shooting phone. With the help off AI he got problem resolved. A Cricket store in Victoria, TX told her three weeks ago to go to Best Buys Geek Squad. Just an excellent job done today by Brayton!!

Last night my son went into the Mall Drive store to buy a phone as his did not work and we already…read morehave a cricket plan. The store stated his transaction was declined but withdrew the $298.** from his account. He brought the bank statement in the same day, talked to.the same person that checked him out. The store refuses to give him the iPhone he was charged for or a refund.

Manager Sarah is awesome as well as most of the employees. Always had a great experience coming…read morehere vs the one at the mall. Very knowledgeable and honest. Always recommend people to come to this one.

From the owner: Visit the T-Mobile store in Eau Claire and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 917 S Hasting Way can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.