The experience I had was awesome walked in the door 30 minutes before closing was help quick and got some deals..thank you again.

Great service. Hunter was extremely helpful knowledgeable and patient with my wife and I trading up our phones as we're not tech savvy.

I wish I could give zero stars. Every time I go here, the salesman is so dishonest. I told them I didn't want mobile protection, proceeds to add it on anyway. Changed my plan so it would be lower only to add the home protection without my knowledge. I signed up for the home internet, he said there isn't an activation fee and there actually is. Had the nerve to tell me he wouldn't spring any hidden fees in me when I told him my concern. They don't show you the contract when you're signing even when you ask to see it. Always waste time after I come home talking with actual Verizon to cancel all of the items they sneak in. read more

Continued to have problems with my phone. I stopped in and while friendly they did NOT follow through on their commitment to me. After trying various things I was told that a another new phone would be ordered. After a week I called Verizon directly, only to find that this location never ordered the phone. Verizon overnight-ed one to me. Between this and the rude male employee I encountered earlier I have no respect for this location and will in the future drive a little farther or just do my business on line. read more

I've been to this store many times. I find it unfortunate that every person I've had the misfortune of dealing with, feels the need to lie to me. Whether it be about features of a plan, or a phone. read more

Extremely upset at the lack of customer service provided here. Upon pulling into the parking lot I noticed that there weren't any cars there. On the side of the four sided building(not a typical outlet) I read a note on the very dark tinted doors that states: "Drive around window shopping" so slightly beguiled I drive through as if there's a frosty or McNuggets coming for me. I pull up to the first window, the one where you'd pay normally and wait. No answer. I've had this happen at many other fast food chains and the last window is the only one open. I pull up to it and no answer there either. After driving all the way around to the front again I stop my car and see an employee. I get out of my still running car and point at the sign while shrugging my shoulders. He motions me to the tinted out door with the sign that says drive through shopping. I tentatively walk in and am stared at by no less than several employees. Mind you 3/4 of the building is glass on the sides and everyone saw me driving and stopping at windows. No hello, no how are you? so I speak first and ask "Are you guys open inside? To which I swear to god the manager cunt says "If you park your car right?" .. if I park my car right? That's what her unclever ass musters up in front of employees. Half in shock but having been in customer service for over 20 years I told her I was just checking to see if you were open. Wanting to leave I hurriedly asked about transferring contacts from devices. She replies use the iCloud.. And that's the only way. No biyatch who hates her life, no there's a program that other carrier stores have that can transfer all files and contacts. It's software that doesn't risk interruption by disconnection. No one came forward to try and help or offer any solution. I knew I was just a burden by my being there, all along. So she wants to be extremely rude and unprofessional, I'm happy to take ten minutes to tell my experience and why I will never go back there. Btw I went to Best Buy and purchased 1000 dollars in Apple iPad gear. read more

The Verizon store on Lapeer Rd in Davison is fantastic! I purchased a new iPhone recently and couldn't believe the excellent service I received. Tyler spent a lot of time with us answering our questions (and we had plenty of them!) and helping us figure out which phone would serve my needs. He also spent a lot of time transferring information from my old phone to the new one. He was so helpful and the other employees were also helpful. They were professional in all that they did. Tyler really went above and beyond in taking care of us. My highest rating and recommendation goes to this store! read more

This store and its staff have gone above and beyond the typical Verizon store. Cheyenne has cared for my business account and each device for the past 3 years and I could not be a happier customer. She explains everything well, and she is patient and kind. It's always a joy going into this store. Keep up the excellence. read more

Me and my Mom stumbled into this location after having visited both the Center Road and Miller Road locations for problems with our Verizon phones and services after my dad died. He had been the primary on the account. We had made a total of five trips to the above mentioned stores and received poor customer service and were ready to switch our plan completely. At the insistence of my sister we gave Verizon one last shot to solve a problem we were having with my Mom's camera on her phone and a problem of the phone shutting on and off on its own which was inherent in the LG G4s. When we got to the store the technician/assistant manager Ethan went above and beyond to help answer all of our questions and make sure we stayed loyal to Verizon by making sure we remained happy with our service. He helped us better tailor our plan so we weren't paying for services we didn't need and that we weren't paying for gigs of data we didn't use. After we got the replacement phone for my mom's phone in the mail, we went into Verizon there in Davison and were helped by an employee named Cheyenne who was equally helpful. she helped my mom reload all of her stuff that had been saved to the cloud that Ethan had saved for her and was very personable. These two employees and this store make us feel like maybe there's some hope for Verizon yet. read more

Have had to return to this store several times(for issues I have caused) and always great service. All employees are very professional and helpful. With that said there is one female employee that could use a new job. I hope one bad apple don't ruin it for the rest. So very glad I switched to Verizon!! Especially this one !! Great job guys and gals. Love the new store design, much more professional looking and bright! read more

Zero stars....Purchased a phone for my daughter at the miller rd store and had a great experience.... However they accidentally sold me the wrong case for her phone. We went to the Davison location to exchange the case for the proper size. When I entered the location there were three employees on staff.... None of them stood up to greet me or bothered to make eye contact, I had to initiate the conversation (I was the only customer). They told me with attitude that they could not do the exchange because they are not a corporate location, they said they would have no way to adjust for it in inventory even though they had in stock the case I was trying to return and the case that I needed to exchange it for. The male employee was leaning in the corner snickering while the lady who would not make eye contact with me told me she could not help me, it was "out of her hands". When I left I mentioned that I will never be back because of this and the male employee again snickered and with a mocking tone in his voice he said "have a nice day"....if you are in the market for an unpleasant and unprofessional experience this is definitely the place for you. read more