Arbitrary cut off my phone service without authorization 4/26/21 and have still not corrected the…read moreproblem two days later. I am an essential service provider that have been without phones. I am unable to communicate with clients and vendors which including scheduling appointments and ordering medical supplies or drugs. I have been on the phone for over 12 hours today with Charter and no one has been able to correct the situation. I do not know what economic damages this has caused my small business while also dealing with Covid

Ok, where do I start. There is not a Yelp for the main headquarters of Charter so this is a company…read morethat works with and for charter and I believe the same company that has been to our home on twelve different occasions. There is an actual Facebook page dedicated to the horrendous service at Charter. Seeing as we are restricted, like many, in who we can have as our service provider for internet we are unfortunately at the mercy of this awful, awful company!!! It's too long to explain the NIGHTMARE that's been our service for a year now. We have had no compensation not one apology and still our service stinks! We have a huge fluorescent cable that goes from our front yard and literally wraps around our poor neighbors home and perhaps 20 small colored flags for SEVEN months!! We are at a loss? They have stated "we have exhausted all of our options at this point". What company runs in this matter? Has customer service been completely ruined by high up, greedy corporations with little to no sympathy for their customers who pay a bill yet have little to no service? Techs come out constantly, big bucket trucks, bright lights at 2am beaming into our home, three new routers and still nothing! It's odd, I made a complaint once about a local hospital that's rated I believe 2 stars and received nothing until I was emailed by a news reporter who was finally doing a story about these hospitals in my area and magically I had a representative contact me from the hospital. Charter on the other hand won't even give us so much as a pis- off on the phone, I would respect them more if they did. Then I would know they are being honest about what they provide which is nothing but stress and an ongoing battle to remove giant cables, flags and fix out service. I do apologize Charter I know it's tiresome when customers actually want what they pay for :(

I had requested that TV services be terminated in June 2022. I returned all of the cable equipment…read more(receivers/DVR) related to the TV service. The company started a new billing cycle on 1-8-2023 and informed me of the charges on 12-12-2023. They included a $78 fee for cable TV services and a $21 charge for TV broadcast fees. I told them that all of the equipment was returned so there should be no TV related charges. They insisted that because they offer TV streaming over the Internet that the charges were legitimate and that they must be paid in full. I refuse to pay for services/rentals/fees that were not rendered and they would not take any action to resolve. Clearly this is criminal in nature. You cannot bill someone knowingly that a service was not rendered and use a hypothetical reason that one "could" use their services over the Internet while refusing to remove the charges. This type of activity is really fit for a RICO (Racketeer Influenced and Corrupt Organizations Act) lawsuit. I have filed a complaint with the Michigan Attorney General. The idea that they could force TV services without equipment to watch TV is absurd. The excuse that one "could" stream their content is absurd and they do not even care.

Charter would not let me change the password to my own email account without having my husband's…read morepermission first because he's the 'account holder'! Seriously. It's 2015! In a similar situation years ago, my husband gave Charter 'authorization' to let me change the account without his permission. We found out today, that the exception to that policy is 'password changing'. Really? And do I follow one step behind him as well? Considering I have ALL of the account information including four digit pin, address, zip, social security, etc., it is NOT a matter of protecting our account for security purposes. That's an insult to even use that as an excuse. They weren't helpful nor were they the least bit interested in resolving our issue. Due to a regulated industry, they continue to get away with horrible customer service and horrible policies. Deregulate them like the phone companies and things will change real fast. Calling Dish and Direct TV next!

Simply awful service and customer service to boot. They were awesome 1.5 years ago Now they don't…read morepick up their phones, they only want to deal with you via email. Their service leaves allot to be desired. They blame everything on you and not their equipment. A wwk after getting service my internet started messing up so they told me it was my router (bear in mind I had a $300 router that was less than a year old). So I got a new router.... That didn't work, so then they told me they would have to raise the mast. They did and it was fine for a while. It started going intermittent again so they told me it was the signal bouncing off of the trees(lol) they adjusted it again and it worked well for about 6 months Now it's messing up yet again and I called 4 days ago to report the problem and they schedule me a time for tomorrow to get it fixed without even asking me I told them I won't be home and now it will be Wednesday before it gets fixed. I asked them numerous times during all this just to call me and we can arrange something. They refused! I pay for 5mbs a month and the highest we've ever gotten was 3.5mbs. They don't care. I have brought this up every time they come out but they do nothing. I can understand some drop from the tower but not that much. The service tech Charles is a great guy, but the incompetence at the office is staggering. Bottom line is they don't care about their customers or their problems unless you forget a payment....the office girl is right on the phone calling you if you forget to pay them. They don't provide their advertised speeds and it's a constant problem.

From the owner: Computer repair and service, networking, business phone systems, websites, custom programmingread more

Hands-down one of the best experiences had in a very long time with any local company or…read morecontractor. Patient, helpful, quality work, and very reasonable. Enjoying my new digital antenna and NO BILL - cut the cable and call Great Lakes Satellite!

From the owner: Directv, dish Network, and Exede Hi-Speed Internet. Serving Genesee County and surrounding area for…read more36 years.

Not sure if this is directv or AT&T. We have directv service through AT&T. Service is in my…read morehusband's name. He died. I wanted to change the name on the bill to mine, because it made me feel bad to get mail for him. The only way they said I could do this was by hand delivering a death certificate to the office in Flint, 80 mile trip. Can't mail it, email it, or fax it. Reason I was given is because it adds an extra layer of security. How? DNA? I was, however, perfectly able to cancel this man's service over the phone, just by giving them his passcode. now I have a directv service person coming to remove my perfectly fine receiver and give me a different one.

From the owner: DIRECTV is the nation's number 1 digital satellite entertainment service provider. Using the most…read moreadvanced satellite technology, we deliver access to more than 250 channels of programming to homes and businesses. Now introducing DIRECTV Stream, the best of live TV and on demand. Stream local & national channels you love and thousands of On Demand titles. All your apps in one place and access to 7000+ apps like HBO Max™, Netflix, and Prime Video on Google Play on our exclusive DIRECTV Stream Device, with no annual contract.

Amazing service. They answered all my questions about Dish network and Directv. I even got a free…read moreinstall the next day. Highly recommend. Very experienced and professional.

From the owner: Direct Satellite Service Inc, serving the state of Michigan sInce 2010. We pride ourselves in…read moreproviding the best service and entertainment experience to our customers.

i love this network but the giy that was setting up our hopper and super joey was there at our…read morehouse until 9 and was there for a solid 5 hours. i needed to do things like shower. eat dinner and do homework but i couldnt do tjat bc i needed to watch him for precaution.