Called to check if they have a specific phone in stock before driving there. The guy told me they…read morehad one left so I left work to go there right away bc no other stores had it and it was sold out online. When I got there of course there was a customer ahead of me so I waited. Once the customer left I had to wait another 10 minutes bc they couldn't get into the safe which was only able to be opened every 10 minutes. The guy finally brings out the wrong phone. He proceeds to tell me that, yes they have the one I wanted but were told not to sell it bc it had problems. It was obviously a lie bc I had researched this phone prior and would have seen something saying that. I ended up purchasing the phone from Best Buy.

From the owner: Visit T-Mobile Conway cell phone stores and discover T-Mobile's best smartphones, cell phones,…read moretablets, and internet devices. View our low cost plans with no annual service contracts.

Sales person acted like I was bothering him. Lied and said phone was ok. And problem was towers ( t…read moremobile towers) so I just need to switch to Verizon.

Called to check if they have a specific phone in stock before driving there. The guy told me they…read morehad one left so I left work to go there right away bc no other stores had it and it was sold out online. When I got there of course there was a customer ahead of me so I waited. Once the customer left I had to wait another 10 minutes bc they couldn't get into the safe which was only able to be opened every 10 minutes. The guy finally brings out the wrong phone. He proceeds to tell me that, yes they have the one I wanted but were told not to sell it bc it had problems. It was obviously a lie bc I had researched this phone prior and would have seen something saying that. I ended up purchasing the phone from Best Buy.

Chuck was friendly and took his time making sure we got the right phones and plan for us! Not pushy…read moreand very helpful.